2 Apprenticeship Customer Experience Jobs in Yorkshire

The Administrative Apprentice will ensure the highest levels of service are delivered to Claranet’s customers by providing ticket-based customer support and responding to Customer requests via a range of communication channels. Role Provide ticket-based customer support; responding to Customer requests for support via … Assess the impact and urgency of tickets and gather the appropriate information for the type of request Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently Maintain accurate records of … the correct time frames according to the product service level agreements in place Support the Team Manager towards continued improvement of team process and customer experience Provide first-line investigation and diagnosis, resolving at first contact whenever possible & escalating incidents/requests that cannot be resolved within agreed more »

The responsibility of the Quality Assurance (QA) Engineer is to uphold the quality of our software and customer experience through identifying and preventing defects from being introduced and ultimately that our software is fit for purpose. Role Please note that this is an apprenticeship position and therefore anyone … with more than six months professional experience working as a software tester or who holds an ISTQB foundation certificate will not be eligible. You will also need to commit to completing a Level 4 Software Testing Apprenticeship. Duties Review requirements, specifications and technical design documents to provide timely and more »