26 to 50 of 222 Customer Insight Jobs in London

digital platforms such as Apple, Google and Meta. Within GOP, the Data team plays a pivotal role in delivering data-led decision making. We combine analytics, market intelligence and customer insight to ensure we keep the customer at the heart of everything we do. About the Role As Analytics Manager, you will lead the analytics function within … Key Responsibilities + Lead, mentor and develop a high-performing team of analysts. + Act as the go-to analytics expert within GOP, setting the benchmark for excellence in insight and reporting. + Respond to analytics briefs from stakeholders across News UK, delivering actionable insights that support data-informed decisions. + Use SQL to manipulate data from our Google More ❯

to adapt to changing priorities and work well under pressure Project management certification (e.g., PMP) is a plus Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement Chatbots and Virtual Assistants: Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. Sentiment Analysis: Use AI to analyze … customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention Real-Time Monitoring: Implement AI algorithms to detect and flag unusual transactions in real-time. Predictive Analytics: Use machine learning models to predict potential fraud based on historical data and behavioural patterns. 3. Loan Processing Automation Credit Scoring: AI can evaluate creditworthiness more accurately … by analyzing a wider range of data points. Document Verification: Automate the verification of documents submitted for loan applications, speeding up the approval process. 4. Personalized Banking Services Customer Insights: Leverage AI to gain insights into customer behaviour and preferences, allowing for personalized product recommendations. Marketing Campaigns: Use AI to target customers with tailored marketing campaigns based on More ❯

We are looking for a data driven CRM and Martech expert to take ownership of a our customer data platform. As part of our dynamic Direct to Consumer marketing team, you will help us drive customer growth, boost engagement, and improve marketing performance across all channels. About the Role: As our CRM Data and Martech Manager, you'll … play a key role in leveraging customer data to deliver impactful marketing campaigns and automation programmes. You'll be the go to expert for our customer data platform (Bloomreach) and take ownership of platform optimisation, data integration, and campaign effectiveness. You'll work closely with marketing and business stakeholders, combining technical know how with strategic thinking to build … welcome applications from candidates with experience in similar CDPs or CRMs (e.g. Salesforce, Adobe, etc.). Key Responsibilities: Lead on CRM segmentation, campaign targeting, and automation workflows across the customer lifecycle. Act as a super user and owner of the Bloomreach platform, building strong relationships with the vendor and internal teams. Develop, execute and track multi channel CRM campaigns More ❯

is responsible forleading presales as well as generating pipeline, to grow and strengthen our UK&I business and partnerships. This role requires cross-industry collaboration, in-depth understanding of customer requirements, and designing and presenting unique and innovative Microsoft Dynamics and Power Platform based solutions. The ideal candidate will already be doing a similar role, will come with extensive … ecosystem. Exceptional stakeholder management, ability to communicate with and engage stakeholders at all levels, to build trusted relationships Deep understanding of Microsoft Business Application products, particularly in Microsoft Dynamics Customer Service, Sales, Customer Insights, Power Platform and Copilot with a drive to stay constantly up to date. Strong existing personal network including with Microsoft sellers and specialists and More ❯

regional marketing, compliance, and comms teams to ensure local relevance and impact. - Deliver high-conversion landing pages, onboarding flows, and campaign assets to improve CAC and trading volume. 3. Customer Insights & Market Intelligence - Conduct user interviews, surveys, and behavioral analysis to inform positioning and roadmap - Track and analyze competitors and emerging fintech trends to stay competitive. - Feed insights directly More ❯

Science function further within our well-established strong data-driven Centralised Analytical department. Our Data Science mission is to build machine models in the production environment relative to Marketing, Customer Insights, and Safer Gambling and establish a strong culture of data-driven decision-making in our organisation's strategy. We are looking for a well-established Data Scientist at More ❯

Data Strategy Director – Media Agency Are you a media-savvy data leader who thrives at the intersection of audience strategy, martech and customer insight? This forward-thinking media agency is seeking a Data Strategy Director to lead cutting-edge customer data initiatives for some of the UK’s biggest retail brands. Sitting between strategy and activation, this … London offices required. What you’ll be doing: Owning and evolving audience strategy using 1st, 2nd and 3rd party data Collaborating with specialist media and tech teams to connect insight with activation Working hands-on with CDPs, DMPs, and ad/mar-tech platforms (some SQL exposure useful) Storytelling with data – extracting insights and shaping them into impactful strategic … recommendations Partnering directly with clients to lead audience innovation and refresh customer engagement blueprints What makes this role stand out: Work with one of the UK’s most advanced, data-mature retail advertisers Join a fast-growing consultancy team within the agency, blending strategy and transformation Exposure to a multi-brand ecosystem and the chance to shape long-term More ❯

Data Strategy Director – Media Agency Are you a media-savvy data leader who thrives at the intersection of audience strategy, martech and customer insight? This forward-thinking media agency is seeking a Data Strategy Director to lead cutting-edge customer data initiatives for some of the UK’s biggest retail brands. Sitting between strategy and activation, this … London offices required. What you’ll be doing: Owning and evolving audience strategy using 1st, 2nd and 3rd party data Collaborating with specialist media and tech teams to connect insight with activation Working hands-on with CDPs, DMPs, and ad/mar-tech platforms (some SQL exposure useful) Storytelling with data – extracting insights and shaping them into impactful strategic … recommendations Partnering directly with clients to lead audience innovation and refresh customer engagement blueprints What makes this role stand out: Work with one of the UK’s most advanced, data-mature retail advertisers Join a fast-growing consultancy team within the agency, blending strategy and transformation Exposure to a multi-brand ecosystem and the chance to shape long-term More ❯

Purpose of Position? As a Customer Insights & Strategy Executive you will be responsible for supporting the Customer Insights & Strategy Leads and Client Director in delivering insights and strategy to our top performing clients and commercially challenging situations. Key Tasks? Data provisioning – transforming and formatting data into usable format ready for analysis Review datasets to ensure cleanliness Analysis – providing … key datapoints from large datasets that enable Strategic Insight Leads to identify important information for presentations or further analysis Maintenance and upkeep of regular dashboards and reporting (Tableau/Power BI) Review inbound on-demand requests to assess suitability for completion by the team Support with presentation creation, adding data and ensuring alignment against brand guideline Follow-up support More ❯

fully integrated function within the business. We have built an inclusive and diverse team that operates across 4 layers of the Business: Back End Systems and Engineering; Platforms; Marketing; Customer Service. Our in-house team of over 100 Digital experts are augmented with expertise from partners across the globe to deliver the very best in Retail Technology with a … heart of our Global Growth Strategy. Digital Marketing Team We're a best-in-class marketing function with a strong track record of delivering incremental and profitable growth in customer acquisition and lifetime value. Through a combination of the latest technology, carefully curated external partnerships, and highly skilled internal talent, we continually focus on providing clear and measurable success … AI. In an ever-changing digital landscape, we're perfectly positioned to capitalise on all the new and exciting opportunities on the horizon. The Role We are seeking a customer-centric CRM Coordinator to join our dynamic team. Working together with the Paid Marketing Team, our key focus is to increase frequency and lifetime value by leveraging customer More ❯

an international data and technology consultancy with £154m turnover and 1200 employees. We are passionate, progressive and unafraid of challenge; our mission is to use technology and data-driven insight to make a commercial difference. We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We … and retailers plan retail provision in the UK and overseas. C&MI and E&T Groups help clients shape the vision, define the strategy and deliver a truly integrated customer experience. Our services are based on in-depth understanding of individual consumer behaviour and marketing technology which influence the way consumers buy products and services through a combination of … quality, value-based delivery for our clients and efficient, profitable delivery for the company. Experience & Transformation - Core Business Activities The Experience & Transformation team within CACI leads the way in customer management by helping clients acquire, develop and retain customers through effective customer strategy planning, optimising marketing campaigns and customer insight. Our work is underpinned by high quality More ❯

Korea. You'll play a key role in optimising campaign performance, driving innovation, and aligning CRM activity with Samsung's broader business goals. If you're passionate about turning customer insight into action, driving strategic innovation, and making a regional impact, we'd love to hear from you. Role and Responsibilities The CRM Campaign Manager will play a … with a core focus on mobile flagship launches across all CRM touchpoints. Ensure campaigns are delivered on time, to a high standard, and consistently reflect a premium, on-brand customer experience that supports both business and commercial objectives. Cross-functional Collaboration : Work closely with internal stakeholders (product divisions, local marketing teams, customer service and content teams ) and agency … date with CRM best practices and broader industry trends. Use this knowledge to inform strategy and inspire innovation across channels. What You'll Bring You're passionate about CRM, customer-focused, curious, and commercially minded. You enjoy working with data and creating campaigns that drive results. With CRM experience, you're eager to learn, collaborate, and make an impact. More ❯

This position is responsible for shaping the company's market differentiation, positioning, and sales strategies across specific industries and regions. To succeed, you must develop a strong grasp of customer needs, industry trends, competitive landscapes, and the company's product offerings. In collaboration with internal teams and direct customer interactions, you will design and execute a product marketing … strategy that delivers compelling, customer-focused content highlighting the company's solutions and advantages. Additionally, you will lead demand generation initiatives, managing trade shows, digital campaigns, and various inbound and outbound marketing efforts to drive engagement and growth. Requirements Bachelor's degree in marketing, business administration, engineering, or a related field. Significant experience in related marketing roles, with demonstrated … resonate with each buyer persona. Comfortable working with complex technical products. Roles and Responsibilities: Strategy Leadership Develop and implement marketing strategies aligned with business goals, targeting key markets and customer segments. Oversee demand generation activities, including inbound, outbound, and account-based marketing efforts. Manage marketing automation, social media presence, brand positioning, and budget forecasting. Build strategic partnerships and act More ❯

full responsibility for the evolution of the product. You’ll work as part of the team to develop new features and build the product roadmap to create an exceptional customer experience and drive revenue growth. You’ll have a dedicated technical development team to scope, build, and deliver your product. You’ll have a strong focus on customer … both short and long-term growth. Key Responsibilities Product Strategy & Roadmap (45%) Generate new ideas for product features Define and own the product roadmap Prioritise development initiatives based on customer insights, data, and business goals. Have a good understanding of the market and competitors. Establish success metrics and communicate priorities across teams. Execution & Delivery (25%) Collaborate with development team … business objectives. Test and refine releases to maintain the highest standards of quality and usability. User Experience & Data-Driven Decision Making (30%) Develop insights and new ideas Champion the customer experience, leveraging UX best practices to improve engagement and retention. Use data and analytics to identify opportunities for optimisation. Balance commercial objectives with user needs to drive sustainable growth. More ❯

full responsibility for the evolution of the product. You’ll work as part of the team to develop new features and build the product roadmap to create an exceptional customer experience and drive revenue growth. You’ll have a dedicated technical development team to scope, build, and deliver your product. You’ll have a strong focus on customer … both short and long-term growth. Key Responsibilities Product Strategy & Roadmap (45%) Generate new ideas for product features Define and own the product roadmap Prioritise development initiatives based on customer insights, data, and business goals. Have a good understanding of the market and competitors. Establish success metrics and communicate priorities across teams. Execution & Delivery (25%) Collaborate with development team … business objectives. Test and refine releases to maintain the highest standards of quality and usability. User Experience & Data-Driven Decision Making (30%) Develop insights and new ideas Champion the customer experience, leveraging UX best practices to improve engagement and retention. Use data and analytics to identify opportunities for optimisation. Balance commercial objectives with user needs to drive sustainable growth. More ❯

take full responsibility for the evolution of the product. Youll work as part of the team to develop new features and build the product roadmap to create an exceptional customer experience and drive revenue growth. Youll have a dedicated technical development team to scope, build, and deliver your product. Youll have a strong focus on customer engagement and … both short and long-term growth. Key Responsibilities Product Strategy & Roadmap(45%) Generate new ideas for product features Define and own the product roadmap Prioritise development initiatives based on customer insights, data, and business goals. Have a good understanding of the market and competitors. Establish success metrics and communicate priorities across teams. Execution & Delivery(25%) Collaborate with development team … business objectives. Test and refine releases to maintain the highest standards of quality and usability. User Experience & Data-Driven Decision Making(30%) Develop insights and new ideas Champion the customer experience, leveraging UX best practices to improve engagement and retention. Use data and analytics to identify opportunities for optimisation. Balance commercial objectives with user needs to drive sustainable growth. More ❯

strategies across website, app, email, direct mail, and other channels to maximize member engagement, retention, and lifetime value (LTV). The ideal candidate is a strategic thinker with a customer-first mindset and a proven track record of driving measurable results in subscription-based businesses. The role will work closely with cross-functional teams across product, growth marketing, creative … legal and finance to raise the bar on customer experience. Key Responsibilities: Manage multi-channel retention efforts across website, app, email, and direct mail platforms. Design, implement, and analyze A/B tests to evaluate the impact of new marketing campaigns on user engagement and retention. Interpret test results, draw actionable insights, and present findings to stakeholders to inform … with 5+ years relevant experience in consumer internet industry Knowledge of app/web digital campaign management and experience with a/b testing Proficient in leveraging data and customer insights to inform marketing decisions and optimize performance Preferred Qualifications Experience in marketing, with a strong focus on retention, engagement, and subscription models Demonstrated success in implementing multi-channel More ❯

strategies across website, app, email, direct mail, and other channels to maximize member engagement, retention, and lifetime value (LTV). The ideal candidate is a strategic thinker with a customer-first mindset and a proven track record of driving measurable results in subscription-based businesses. The role will work closely with cross-functional teams across product, growth marketing, creative … legal and finance to raise the bar on customer experience. Key Responsibilities: Manage multi-channel retention efforts across website, app, email, and direct mail platforms. Design, implement, and analyze A/B tests to evaluate the impact of new marketing campaigns on user engagement and retention. Interpret test results, draw actionable insights, and present findings to stakeholders to inform … with 5+ years relevant experience in consumer internet industry Knowledge of app/web digital campaign management and experience with a/b testing Proficient in leveraging data and customer insights to inform marketing decisions and optimize performance Preferred Qualifications Experience in marketing, with a strong focus on retention, engagement, and subscription models Demonstrated success in implementing multi-channel More ❯

the offer and content strategy supports commercial priorities and performance goals Manage and update digital offers and product content , using internal CMS tools to maintain a smooth and accurate customer journey Monitor and report on app performance (e.g. conversion, revenue per user, session trends), drawing actionable insights to improve trading outcomes Collaborate closely with CRM, digital marketing, commercial and … supply chain teams to coordinate campaigns and ensure customer-facing content is relevant, timely, and effective Deliver messaging via app push notifications and in-app content , aligned with key trading events, campaigns, and seasonal plans Review market trends and competitor activity to help shape future strategies and identify quick-win opportunities Support the creation of app trading plans , contributing … risks and opportunities to drive digital sales across the app channel Experience required Strong commercial awareness and experience in digital or app trading Confidence working with performance data and customer insights Hands-on experience using CMS or digital merchandising tools Familiarity with app messaging (push/in-app), CRM and digital campaign workflows Collaborative and highly organised, with the More ❯

the offer and content strategy supports commercial priorities and performance goals Manage and update digital offers and product content , using internal CMS tools to maintain a smooth and accurate customer journey Monitor and report on app performance (e.g. conversion, revenue per user, session trends), drawing actionable insights to improve trading outcomes Collaborate closely with CRM, digital marketing, commercial and … supply chain teams to coordinate campaigns and ensure customer-facing content is relevant, timely, and effective Deliver messaging via app push notifications and in-app content , aligned with key trading events, campaigns, and seasonal plans Review market trends and competitor activity to help shape future strategies and identify quick-win opportunities Support the creation of app trading plans , contributing … risks and opportunities to drive digital sales across the app channel Experience required Strong commercial awareness and experience in digital or app trading Confidence working with performance data and customer insights Hands-on experience using CMS or digital merchandising tools Familiarity with app messaging (push/in-app), CRM and digital campaign workflows Collaborative and highly organised, with the More ❯

You'll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. Prime Video SEA/MENA is seeking a Business Analyst to drive customer insights and support marketing and product experimentation. As a Business Analyst, you will generate insights that support Prime Video SEA/MENA's content acquisition, programming, and marketing lines … metrics, reports, analyses, etc. to drive key business decisions. - Build scalable, efficient, and automated data processes to inform business decision making. - Proactively develop new metrics and studies to quantify customer behavior and reduce customer churn. - Design and execute experiments to evaluate the success of marketing programs and product changes. BASIC QUALIFICATIONS - Bachelor's degree or equivalent - 3+ years More ❯

launching new features and products, and play a significant part in defining the product function at OpenCorporates. This role involves extensive cross-functional collaboration and a major focus on customer and market discovery. The ideal candidate is deeply curious, analytically astute, and adept at using data-driven insights to inform strategic product decisions. We are looking for a candidate … with AI-driven approaches, and shaping impactful product stories, we'd love to hear from you. Key Responsibilities Analyse Data to Drive the Product Roadmap Review product usage data, customer feedback, and support tickets to identify trends and opportunities. Synthesize quantitative and qualitative data to prioritise backlog items based on real customer needs and commercial impact. Collaborate closely … with Sales, Customer Success and Engineering to write detailed user stories, acceptance criteria, and documentation for seamless engineering handoff. Own End-to-End Product Delivery Take ownership of new features and products from discovery, ideation, and research through delivery, monitoring, and iteration. Identify and manage product risks, including technical dependencies and resource constraints. Conduct Competitor and Market Analysis Regularly More ❯

Lead for Microsoft Dynamics & Power Platform. This role is responsible for generating pipeline, leading presales, and growing our UK&I business and partnerships. It requires cross-industry collaboration, understanding customer requirements, and designing innovative Microsoft Dynamics and Power Platform solutions. The ideal candidate will have experience in a similar role, with extensive expertise in Microsoft Business Applications, and demonstrate … you'll bring: 7+ years in business development, pre-sales, solution architecture, or consulting within Microsoft Business Applications. Exceptional stakeholder management and communication skills. Deep knowledge of Microsoft Dynamics (Customer Service, Sales, Customer Insights), Power Platform, and Copilot. Existing network with Microsoft and enterprise clients. Proven leadership in managing pre-sales teams and engagements. Experience managing a vendor More ❯

benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Your Mission We are looking for an innovative, self-driven and customer-centric Senior Payments Specialist to join our product team. You will play a key role in translating business needs into functional requirements, collaborating closely with internal stakeholders, and ensuring … to ensure products and services are compliant and fit for purpose Develop and maintain feature roadmaps, using data to inform prioritisation decisions Your Story The successful candidate will be customer-first in their approach mindset, extremely detail orientated and comfortable working in a dynamic and fast-paced organisation. The ideal candidate will have experience in product management at a … years of Experience in finance or payments industry Solid understanding of Agile methodologies, working closely with engineering teams Strong analytical skills with the ability to use data to generate customer insights and develop value propositions High attention to detail and proven ability to manage multiple/competing priorities simultaneously Successful track record of delivering products Excellent communication and presentation More ❯

Lead on creative/copy positioning and brief submission for growth teams to deliver impactful and localised campaigns. - Work closely with product managers to align on roadmap priorities and customer feedback loops. 2. Launch Execution - Partner up with the product team to manage the go-to-market planning for feature launches. - Conceptualise integrated marketing campaigns across in-app, email … timely, scalable, and data-informed. - Coordinate with local market teams and growth to adapt messaging for region-specific rollouts: localisation across product messaging, local behaviour and competitive landscape. 3. Customer Insights & Market Intelligence - Analyze market trends and conduct competitive benchmarking to identify opportunities and threats. -Run user interviews, feedback loops, and surveys to understand pain points and improve UX More ❯