1 to 25 of 35 Customer Insight Jobs in London

Role Description At Allica, our Product Analysts sit at the heart of our product squads, identifying improvements to the product/process which increase customer and business value, and driving these through to delivery. In our Lending squad you will be mainly working with internal stakeholders, developing a strong … the wider business and industry context, and any objectives assigned to the product squad to drive the business forward. They analyse product performance and customer interactions, identifying pain points in the process and opportunities for improvement as well as determining how these should be addressed. Product Analyst supports the … it to business stakeholders, ensuring that they have the right audience, and the correct decision makers. Product Analysts at Allica are passionate about driving customer and business value, enthusiastic about the use of technology and are analytically and data minded. Personal Attributes & Experience Strong analytical and problem-solving skills more »

Senior Customer Analyst 12 months FTC Salary: £55,000 - £70,000 This is a great job for someone who is passionate about creating analytics and data science solutions to help the business understand their customers better and inform business decisions. They will enjoy collaborating with AI/ML colleagues … to design innovative data science solutions and generate best-in-class and high-impact, actionable customer insights & recommendations for real-world problems. They love bringing analytical rigour to experimentation and understanding drivers of performance. A bit about the job: Our Customer Science team uses data to understand customers … so we can be more relevant and take better actions. We are award-winning, and passionate about driving better customer & commercial outcomes. Find out more: https://careers.aviva.co.uk/our-teams/digital-customer-data/This role will sit in our ‘Go to market’ squad focussed more »

owning the site's end-to-end performance. Given the product range and growing subscription model the role has emphasis on someone who loves customer journey optimisation, testing and driving sales online. You will be responsible for setting up best practices using expert merchandising and UX experience. As the … multivariate testing to maximise conversion and engagement on the website Optimise relevant data capture/management with the view of building segmentation and gaining customer insights Create detailed customer journey flows with actionable trigger points to drive conversion and engagement, upsell and improve LTV You? An experienced ecommerce more »

the capabilities of the Microsoft Dynamics 365 and Power Platform solution set effectively and professionally to enable us to continue to expand our substantial Customer Engagement practice. Key Responsibilities Build, develop and deliver compelling tailored demonstrations of end-to-end solutions for prospective customers Analyze clients' business requirements Develop … comfortable presenting at Senior Executive/Board level Ability to develop and articulate a client solution vision and roadmap Knowledge of Microsoft Dynamics 365 Customer Engagement solutions including the Sales, Customer Service and Customer Insights apps Knowledge of the Microsoft Power Platform including Canvas Apps, Power Automate more »

and communication skills. • Self-motivated and proactive with proven creative, problem-solving, and critical thinking capabilities. Description: • Support the Marketing and Sales teams with customer insights and analytics that inform and fulfill strategic objectives and goals. • Provide Web analytics support to Marketing stakeholders (e.g. producing ad-hoc custom dashboards … supporting stakeholders). • Ensure operational excellence by maintaining and improving existing insights development and web reporting processes. • Quantify the impact of marketing initiatives on customer success and future behavior. • Drive business analytics projects through all phases, including data quality, data analysis, data visualization, and presentation of results and deliverables. … Monitor usage metrics, understanding business-based explanations for large scale trends and patterns in customer lifecycle behavior. • Develop data models and analytical tools for ongoing audience segmentation, benchmarking, trending and competitive analysis. • Build dashboards, reports and presentations. • Collaborate with cross-functional team, including Marketing, Sales, Data Insights and Engineering. more »

move the business forward through the use of data driven decision making. 📍 A hybrid role, delivering a wide range of analytics across performance marketing, customer insight and broader business questions Salary: £60,000 - £70,000 Location: Hybrid/London This recognisable start-up brand are looking to hire … Digital Marketing Analyst to support the existing Head of Data & Analytics, in continuing to enable the use of data to drive decisions across marketing, customer, product and digital marketing performance, This subscription based business have already made waves in the beauty and self-care industry, challenging major global brands … analytics and support the Head of Data & Analytics in continuing to grow the data capabilities. You will be responsible for Digital Performance Marketing Analytics, Customer/Consumer Insights, Digital and Product Analytics all of which will inform business decision making. This offers a steep career growth trajectory and huge more »

enable and unlock their huge growth potential. The growth plan sees the upgrade of Lapland UK’s system architecture with new ERP, Single Guest (Customer) View and material improvements in Lapland’s digital front end (website & app to allow Ticketing, eCom & Content to be accessed in one place) as … approval; Work closely with the Finance Director to ensure financial goals and strategies are aligned with overall business objectives; Functional Leadership Lead our technology, insight, and talent functions, and build a high-performing team within each function, fostering a culture of collaboration, innovation, and continuous improvement over the next … months;. Own and lead the project to enhance our technology infrastructure (ERP, Single Guest View (Insight) and Guest Experience online (Ticketing, eCommerce etc); Identify areas for Opex reduction/process improvement which positively affects the whole business; Operational Excellence Monitor key performance indicators (KPIs) and operational metrics to more »

continues to grow, you’ll need to design scalable architectures to support their plans. You work will be central to helping the business sharpen customer insight, streamline management processes and, crucially, to improve clinical outcomes for animals and their owners. What you can add Alongside a bachelor’s more »

A global leader in the design, marketing and distribution of premium lifestyle products is seeking data scientist, to join their global customer insights team. You will be responsible for will helping the Data Science team discover the information hidden in vast amounts of customer data, as well as … to consumers. Utilising advanced analytics tools like Dataiku, you will be responsible for extracting insights, building predictive models, and generating actionable recommendations to optimise customer experiences and drive business growth. Responsibilities: Utilise Dataiku and other analytical tools to extract, clean, and explore customer data from various sources. Identify … patterns, trends, and correlations within the data to uncover actionable insights. Develop predictive models and algorithms to forecast customer behaviour, preferences, next best action. Implement machine learning techniques to segment customers and personalise marketing strategies. Collaborate with cross-functional teams to enhance CRM strategies based on data-driven insights. more »

our target audience and align with our business objectives. You will oversee the development and enhancement of our betting products, leveraging market insights and customer feedback to drive innovation and growth. THE CHALLENGE: Product Strategy: Develop and execute a comprehensive product strategy for your products, focusing on increasing engagement … for bettors and profitability for bookmakers. Market Analysis : Conduct thorough market analysis to identify trends, competitor activities, and emerging opportunities in the betting industry. Customer Segmentation: Segment our customer base to understand their demographics, behaviours, and preferences, and tailor product features to meet their needs. Stakeholder Engagement: Collaborate … actionable strategies. Excellent communication and stakeholder management skills , with the ability to collaborate effectively across teams and departments. Experience conducting user research and gathering customer insights to inform product decisions. Proficiency in Agile methodologies , with experience in managing product backlogs, prioritising features, and facilitating sprint planning sessions. Knowledge of more »

the third largest travel insurance provider in the world. Our vision is to take the lead in the insurance industry with comprehensive products, quality customer service, competitive rates, and the latest technology, enabling all our agents and customers to have the easiest and quickest experience when carrying out quotes … Work with marketing and data analysts to ensure all required tracking is in place and that performance can be consistently reported on Use of customer insights to provide direction for business initiatives Ensure best practice customer initiatives are adopted and applied Provide exceptional customer service to internal … regulatory obligations and SLA’s Ensure all confidential information is handled in accordance with Group and partner protocols and procedures Ensure high levels of customer relationship management are maintained Rewards and Benefits: Competitive salary Company pension 25 days Annual Leave Performance based incentive Life insurance Private Health Cover Travel more »

an experienced a Interaction Deisgner to work within our Experience Design team of designers, researchers and strategists. You’ll help identify and solve real customer problems and ensure that we put humans needs at the heart of every problem we solve. This is a special opportunity for a seasoned … and how this informs the interaction design process. We have dedicated user research teams supporting designers on real data, providing a great wealth of customer insights. Familiarity working in a complex landscape – ideally, you’ll have experience in financial services A collaborative mindset to work closely and quickly with … to ensure designs meet specifications and can be used by a broad range of users of all backgrounds, ages and abilities Strong advocacy of customer inclusivity and accessibility Candidates will ideally show evidence of the above in their CV to be considered please click the “ apply ” button or alternatively more »

+ BENEFITS LONDON The role as a Head of Analytics will be leading a team to provide this company in-depth analysis on customer behaviour, working directly with c-suite. THE COMPANY The successful Head of Analytics will be working for tech platform that substantially helps the charity and … not-for-profit sector. This company wishes to increase their understanding of its customer's behaviour through in-depth analysis, learning about customer interactions at multiple touchpoints THE ROLE As a Head of Analytics, you will be looking at customer engagement throughout areas of the business whilst … being responsible for identifying channel-specific customer trends. More specifically, in this role you can expect to be doing the following: Benchmarking for how customer data is used and manipulated Creation of customer-related KPI's, setting success metrics for your team Hiring, centralising and growing the more »

Senior Insight Analyst/Lead Insight Analyst required to joining our rapidly expanding Customer Insight and Activation team (CIA) The Opportunity: As a Senior Insight Analyst/Lead Insight Analyst you will have the opportunity to work on multiple projects with some of our … largest projects. Reporting to the Insights Lead, you will be responsible for analysing digital behaviour in order to provide key, actionable insight and critical recommendations to our clients. This is more than just an insight role; it’s an opportuniy to help shape the digital and business strategies … or Microsoft tool suite to leverage other type of data in your analysis What you’ll be doing: Creating measurement plans that identify the customer behaviour to be tracked (you will work closely with our implementation analysts for this) Establishing detailed reporting and visualisations that help our clients understand more »

A global leader in the design, marketing and distribution of premium lifestyle products is seeking a customer data platform product manager, to join their global customer insights team. You will be responsible for leading the development of their customer data platform. The ideal candidate will understand customer … gap between business and technical teams. Responsibilities: Bridge the gap between the business and IT; ensure all requirements are documented, understood, and delivered. Own customer data platform development and product roadmap, promoting its value proposition and communicating new features to internal stakeholders. Partner and collaborate with regional customer insight teams in US and EMEA, managing best practice communication and guidelines. Serve as the first point of contact for platform-related questions and support resolution of data issues. Understand consumer privacy regulations like GDPR and work with DPO, legal, engineering, and marketing teams to ensure compliance. Work more »

Job Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer … Management, to work in a data centric, dynamic engagement role to help customers better leverage their client’s technology and helping us achieve our Customer Success mission of “accelerating value for our customers." This will be achieved by using a combination of success programs and high touch services to … drive measurable business outcomes. CSMs should have a good understanding of the Campaign Management and Customer Journey Orchestration space and ability to ask relevant questions to uncover and address customers specific needs. What you’ll do: Drive adoption and value: During the customer journey, review and diagnose adoption more »

across key marketing disciplines, from planning through to rapidly evolving digital marketing channels. It changes the emphasis of what we do from product to customer and capability, with the ambition of delivering on our One Aviva strategy. The Marketing CoE sits alongside similar Data and Digital CoEs, supporting our … Go To Market (GTM) teams as they translate business objectives into actionable customer centric campaigns, communications and experiences. The Marketing CoE is made up of 5 specialist teams - Marketing Strategy, Reporting and Planning; CRM, Content and Creative; Digital Marketing and Media; Customer Insight and Research; the team … holder will activate opportunities to reach our existing customers within our paid media programmes and truly champion a data-led audience approach. As a customer champion, you’ll have in-depth experience across the customer journey, knowing what leavers to pull to deliver growth and improve experiences; sharing more »

the ContraForce Platform by building a globally led, digital-first scale organization aligned with customers and partners. Dedicated to one of the fastest growing customer segments, the Service Provider Growth organization is committed to delivering the global digital scale engine for our business -- this is where you come in. … achieving their business objectives through best-in-class digital engagement. Diverse and Inclusive, wellbeing, sustainability, giving and learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the ContraForce Sales organization and the value we … customers to engage digitally to help solve their business problems. We are looking for a Country Manager, UK who specializes in Security Operations for customer solutions. You will work with partners and customers to prospect for and initiate the sales engagement for ContraForce’s capabilities and platforms. ContraForce continues more »

Customer Analyst UK Retailer ** Unfortunately my client CANNOT offer sponsorship for this role ** 💸 Up to £48k plus 15% bonus & benefits inc discounts 🏠 Once a week - Central London THE ROLE We’re hiring for a consultative Insight Analyst to join an existing team of 6, which sits in a … wider Marketing and Insights team of 60. You will be responsible for delivering bespoke segments and customer insights to end suppliers, for this national retailer. You have responsibility for all the analytics using both loyalty and non-loyalty data to enable improved customer engagement and understanding. You will … also have support from a Lead Analyst, and will manage the whole analytics pipeline from customer insights, CRM analytics and even modelling if you have the skills or are inclined to learn. They have support for all the BAU campaign reporting from an offshore team run by Accenture, so more »

positioning based on comprehensive insights across the entire spectrum of company products. Strategize and execute product launches, establishing clear KPIs to gauge success. Channel customer insights/feedback and both primary and secondary research into the product development/improvement roadmap. Collaborate effectively with internal teams, including developers, engineers more »

key company stakeholders both internally and externally. • Collaborate with members of the leadership team to drive new projects and developments based on industry and customer insights. • Work with internal teams on the development of an integration’s roadmap. • Manage the internal sales pipeline by supporting work on NDAs, contracts … with competitor news and update internal teams. Requirements: • At least 2-4 years’ experience in a commercial role • Good organisational skills • Experience in a customer facing role • Excellent communication skills • Ability to build strong leverageable client relationships. • Experience in the online gaming sector • Data literate – strong analytical skills, to more »

high-performing internal regulatory functions, along with services such as regulatory strategies, UAS and USSP certification, design verification, SORA approvals, and CE marking. Our customer base includes leading drone organizations who trust in our expertise. Responsibilities: Define and develop solution level architecture, technical scope, and key interfaces for advanced … drone and UTM systems, ensuring integration with ATM and connectivity systems. Craft detailed technical system requirements derived from market and customer insights, focusing on drone operations and civil aviation authority needs. Author key technical documents such as interface control documents, system descriptions, and whitepapers, catering to both internal and … and level of effort required for each discipline involved in drone and UTM solutions. This role includes occasional travel (up to 20%), primarily to customer sites and partner facilities. Basic Requirements: Bachelor’s degree in engineering, aviation, or a related technical field. At least 3+ years of relevant experience more »

INSIGHT & ANALYTICS MANAGER/LONDON/HYBRID/£51,000 - £68,000 PLUS BENEFITS Are you an experienced Analytics Manager, looking for a rewarding new challenge? If so, we have an amazing opportunity for you to join a dynamic, International Organisation. Highly competitive pay and extensive benefits package, plus … holiday plus bank holidays with the opportunity to purchase additional holidays Life assurance Income protection Discounts & perks platform Employee wellbeing Key Responsibilities of the Insight & Analytics Manager: Take a hands-on role in maximising value realised from data assets which serve the Travel and Corporate Payments business at present. … to the right WEX team members. Design, deploy, and manage processes for compiling and disseminating to WEX teams general market intelligence including: competitor activity, customer insights, market trends (and impacts), regulator actions and announcements of intent, as well as general travel and corporate payments information Maintain and enhance the more »

Customer Analyst Salary: £40,000 - £55,000 (London) This is a great job for someone who… Is passionate about creating analytics and data science solutions to help the business understand our customers better and inform business decisions. They will enjoy collaborating with AI/ML colleagues to design innovative … data science solutions and generate best-in-class and high-impact and actionable customer insights & recommendations for real-world problems. They love bringing analytical rigour to experimentation and understanding drivers of performance. A bit about the job: Our Customer Science team uses data to understand customers so we … can be more relevant and take better actions. We are award-winning, and passionate about driving better customer & commercial outcomes. This role will sit in our ‘Go to market’ squad focussed on bringing the best of customer insights and data science to help launch innovative customer-facing more »

the data insights piece through a period of global expansion Collect, analyse and present data from a variety of sources including Product, User Journey, Customer Insights, Campaign Performance, Financial Performance etc Desired skills and experience Extensive BI or multi-function Analytics experience Strong communication and excellent data storytelling skills more »