1 to 25 of 79 Customer Insight Jobs in the UK

Customer Insight Analyst – SQL/Power BI * Sponsorship is not available with this position * Role – Customer Insight Analyst Salary – Up to £35k DOE Location – Hybrid - Warrington An award winning energy firm is looking to add a Customer Insight Analyst to join their innovative and … net zero. In this position, you will play a key role in driving the analysis and reporting that supports the business in understanding their customer interaction across all channels. This analysis will also show the impact and effectiveness of the marketing and customer growth strategies. The position is … day annual leave, a generous pension and much more; Management Bonus Ride to work scheme Brand discounts Buy and sell holiday scheme The Successful Customer Insight Analyst will have: Excellent SQL skills A good understanding of data visualisation and dashboards Hands on experience with Power BI Confident in more »

Insight and Analytics Senior Manager Role purpose: You will play a key role in bringing Customer Insight and Analytics in-house and building a best-in-breed data analytics capability for the entire Fortnum & Mason business, helping to enable the next phase of customer and business … experience - hands-on experience with Power Apps, Power Automate, and custom Plug-ins is beneficial. Optimising Power BI dashboards for performance and scalability Customer insight analytics – building customer analytics models such as customer segmentation, lifetime value, product and basket analysis as well as demand and revenue … deploying machine and AI models, preferably in Microsoft Azure Capability to scope and evaluate experiments for digital, ecommerce and CRM. With a focus on Customer data, you will use your strong data science and BI skillset to help us improve decision-making, increase revenue, drive operational efficiency, and delight more »

is one of the fastest-growing digital health companies in the UK. Position Overview: We are looking for a passionate, experienced and strategically-minded, Customer Service and Experience Lead to join our team. This role is crucial in designing and delivering exceptional customer experiences and driving customer satisfaction - for both our B2B and B2C customers. You will be responsible for developing strategies to enhance customer interactions, managing service operations, and ensuring that our customers receive top-notch support and care. You will be creating new processes from scratch to ensure the highest level of customer satisfaction both with our technology platform and purchasing/booking experience for medicine and services. Day-to-day, you will be leading our customer service team to success - having overall responsibility for customer experience KPI. Key Responsibilities: Customer Experience Strategy: Develop and implement strategies to enhance more »

frictionless shopping experience that will transform the industry while addressing contemporary challenges. The Data & Business Growth Executive is a hybrid role designed to drive customer acquisition and market expansion for our In:Five brand. By combining data analytics with business development expertise, this role focuses on identifying new customer … to create tailored business strategies aimed at attracting new customers, improving the shopping experience, and boosting sales across the chain. Key Responsibilities Data Analysis & Customer Insights (30%) Customer Data Analysis: Analyse customer data, including purchase behaviours, demographics, and store traffic patterns, to identify trends and opportunities for … new customer acquisition. Market Research: Conduct research to understand market dynamics, competitor activities, and potential areas for store expansion or customer outreach. Sales & Traffic Optimization: Use data to optimize store layouts, product placements, and promotions to increase sales and attract more customers. Customer Segmentation: Develop customer more »

We're looking for an experienced Marketing Analyst to join our Customer Insight and Analysis team to support the delivery of a range of structured reporting and insightful analysis which will lead to improved decision-making for Marketing, Fundraising and Engagement teams. In this role, you will be … range of activity from report writing, pre- and post-campaign support, through to large analytical projects. About the team This role sits within the Customer Insight and Analysis team, a team of data and digital analysts, data scientists and researchers. We work across the BHF to ensure the … organisations strategy is led by high quality, timely intelligence, and our colleagues can access high quality insight to support decision making, drive growth and improve our products and services. About you You will have experience of creating and managing business intelligence reports and dashboards supporting marketing activities. For example more »

from products to signposting and engaging content that makes a sale today Own the analytical and CRO tools that will help you unlock greater insight to build hypothesis to test and generate incremental output on your KPIs Support and Challenge the Technology team to design, develop and deploy the … Brand & broader Commercial/Sales teams on executing all product and collection launches Work closely with Commercial/Finance Analyst/s to unlock, Customer Insight (through deep segmentation), Marketing Insight, Business Insight which leads to optimisation of your activity Provide expertise on current eCommerce industry … to customers CRO methodology at the heart of everything you do Have a proven track record as a commercial individual, who understands brand and customer (shopper) Intellectual and emotional intelligence in balanced/equal measure Benefits: Amazing exposure to a fast growing business and Head of Ecommerce 4 days more »

base salary Company Overview: A pioneering technology eCommerce company is seeking a Senior Digital Analyst to lead its efforts in understanding and optimising customer behaviours and marketing effectiveness. The company, known for revolutionising home services, offers a diverse range of products from heating systems to smart home technologies. Since … its launch in 2017, it has grown rapidly, partnering with major household brands and earning thousands of positive customer reviews. With ambitious plans for further expansion, the company is focused on enhancing its marketing strategies and customer experiences through data-driven insights. Key Responsibilities: Customer Behaviour Analysis … Deeply analyse customer behaviour data to uncover trends, preferences, and opportunities that enhance customer experience and drive engagement. Segment customer data to inform targeted marketing strategies and improve customer retention and lifetime value. Provide actionable recommendations to optimise customer journeys across various touchpoints. Marketing Analytics more »

provider. We believe that simple, affordable, reliable and fair fibre should be available to everyone. The role TalkTalk is passionate about using data driven insight to underpin our decision making; from the day to day running of our business through to answering the larger more complex business questions. The … Your work will deliver churn, satisfaction and revenue improvement using machine learning to industrialise predictive and prescriptive models and segmentations. You'll be a customer advocate, helping colleagues to understand and connect with our customers at the overall & segment level. You'll also work closely with the other analysts … and researchers in the team to deliver the Customer Insight Strategy. The successful individual will be passionate about data and analytics, highly experienced in delivering actionable insight and comfortable working in a fast paced environment. You'll have a desire to continue to develop yourself and others more »

a global fashion retailer. Joining a team made up of data and CRM specialists covering multiple areas, including: CRM marketers - responsible for delivery of customer communications across channel, customer experience and journeys, as well as the segmentation strategy for each market. Data and insight teams dealing with … customer insight, reporting and trading based insights as well as planning Data strategy the team youll be a part of. Which includes a couple of analysts data scientists and data strategists. CRM is responsible for around 30% of this companys global revenue. So its hugely important as a … creation of a data dictionary and data feeds Able to go into the technical layer and validate data, ensuring correct flows across the various customer journeys. So will need a clear understanding of data architecture and CRM data flows from capture, optimisation and enhancement to utilisation Helping to steer more »

very latest ‘Full Fibre’ to homes and businesses across the nation. With broadband speeds of up to 1000Mbps, new Wi-Fi 6 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential . The Role We now seek a … propositions relating to fixed connectivity services such as Broadband, Voice, TV, and Wi-Fi and their related portfolio of Value-Added Services (VAS) and customer premise equipment (CPE) Facilitate new propositions ideation, evaluation and business cases using customer needs, competitor landscape, market trends and trading insights Collaborate with … virtual teams from, marketing, network, and sales teams to leverage all elements of the marketing mix (price, product, place, promotion and people) to deliver customer proposition launches or changes successfully Monitor and manage in life performance of customer propositions and proactively propose and deliver enhancements/fixes with more »

UK market. This includes developing CRM and promotional strategies across all products, tracking and reporting of campaigns as well overall CRM program and driving customer satisfaction, retention and revenue growth. Key Responsibilities: Develop and implement a comprehensive CRM and promotional strategy that aligns with the company's values and … timelines. Oversee the timely execution of plans and monitor productivity Work closely with the Product Marketing team to prioritize campaigns and offers from a customer perspective and ensure that communication strategy also best delivers their objectives and expectations Lead the ongoing evaluation of marketing campaigns and promotions through close … with the regional team to ensure the alignment of marketing campaigns with business objectives Develop and deliver local, personalized and targeted campaigns using relevant customer channels such as onsite messaging, email, SMS, push notifications, and social media Drive customer satisfaction, retention, and revenue growth by identifying, prioritizing and more »

Customer Insights Manager £60,000 - £70,000 + 10% bonus + benefits London (2 days per week in the office) Our client Our client is a global strategic technology and payments partner. They deliver seamless personalised shopping experiences to over 29m international shoppers, who in turn generate €22.9bn revenue. … and Jimmy Choo. Their products include tax-free shopping, smart data and intelligence, marketing and sales, POS technology and payment solutions. The role The Customer Insights Manager is the driving force behind our client’s ability to deliver best-in-class customer experiences across all touchpoints. Working with … both internal and external stakeholders, the Customer Insights Manager will review, govern and propose improvements across both digital and physical customer touchpoints. This role will monitor and gather insights & feedback directly from customers and apply the learnings to improve products and services. As a Customer Insights Manager more »

Customer Insight Manager Manchester £65,000 MERJE is seeking a talented Portfolio Insights Manager for a leading insurance and technology organisation. This role offers an exciting opportunity to drive data-driven decision-making and contribute to the company's ambitious growth plans. Location: Salford Quays, Manchester or Haywards … poised for significant growth in the insurance sector. The Role As Portfolio Insights Manager, you'll work closely with senior leadership to provide reporting, insight, and analysis on value delivery across the change portfolio. This role offers the chance to shape business outcomes and drive strategic decision-making in … and insights to support business plan outcome hypotheses Perform in-depth quantitative analysis of complex business data Support senior leadership in understanding business and customer outcomes Continuously improve portfolio performance reporting Required knowledge and experience for the Portfolio Insights Manager role: Strong data analysis skills and ability to tell more »

clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. What will the Microsoft Dynamics 365 Solution Architect be doing day-to-day? Advising customers on the fit of Microsoft … strong experience working as a Technical Consultant or Architect in Microsoft Dynamics 365 CE (CRM) with successful implementation experience on complex Field Service and Customer Service engagements. Strong understanding of Microsoft Dynamics 365 CE and experience of working on full life cycle implementations across multiple versions of Dynamics CRM … JSON, XML, Javascript and SQL C# and OOPS concepts Good to have experience and knowledge of Microsoft Azure Power Apps and Portal Field Services Customer Insight What education and certification credentials are needed for this role? Educated to degree level or equivalent TOGAF certified ideally Certified in an more »

Location: Berkshire HQ – 3 days p/w The Lead UI Designer will work alongside brand colleagues, digital product owners, local country marketing functions, insight and analytics colleagues to identify and deliver a design led (digital) customer experience. You will be shaping the Design System using Figma and … XD and Figma • Working knowledge of heat mapping and session recording tools used to analyse user behaviours. • Ability to use both quant and qual insight to inform decision-making • Ability to be flexible, and adapt to changing priorities within projects • Ability to solve problems creatively and effectively using design … Marketing teams to understand the brand promises. • Identify how these brand promises can be delivered across our digital products in terms of user and customer experience, identifying differences in experience across multiple brands • Support the Group Brand Manager in maintenance of the brand guidelines (on and offline) as required more »

clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. What will the Dynamics CE Solution Architect be doing day-to-day? Advising customers on the fit of Microsoft Dynamics … JSON, XML, Javascript and SQL C# and OOPS concepts Good to have experience and knowledge of: Microsoft Azure Power Apps and Portal Field Services Customer Insight What education and certification credentials are needed for this role? Educated to degree level or equivalent TOGAF certified ideally Certified in an … Agile methodology Microsoft Dynamics 365 CE/CRM certification (preferably Dynamics 365 Customer Service and Sales– MB-210) is highly desirable If you wish to apply kindly send your profile to christina.ioannidis@cognizant.com more »

market trends is achieved - Utilisation of data analysis to support strategic decision-making -Working with the team to complete projects in a timely manner - Customer focused attitude What you'll need to succeed - Experience with SQL, Python and Excel - Confidence in collaborating with stakeholders - The ability to work well more »

Location: Berkshire HQ - 3 days p/w The Lead UI Designer will work alongside brand colleagues, digital product owners, local country marketing functions, insight and analytics colleagues to identify and deliver a design led (digital) customer experience. You will be shaping the Design System using Figma and … XD and Figma Working knowledge of heat mapping and session recording tools used to analyse user behaviours. Ability to use both quant and qual insight to inform decision-making Ability to solve problems creatively and effectively using design thinking methodology Understand the bigger picture when it comes to brand … products, identifying differences in experience across multiple brands Support the Group Brand Manager in maintenance of the brand guidelines (on and offline) as required Customer champion and user experience Champion the use of customer insight to inform decisions, ensuring that there is a clear rationale for the more »

Marketing and Sales Centre User Acceptance Testing, ensuring all new Connected Services in the App are robustly tested and working to deliver an excellent customer experience before launching services to the market. Monitor, report and make recommendations based on data, analytics and insights to measure performance and provide customer insight to support future phases of Connected Services. Provide regular and ad-hoc reporting to senior management and operational teams on Connected Services (e.g. activation rates, pilot results). Support with data access requests from across the business. Support with coordination of Operating Standards results, reviewing appeals and … manner. Development of Source information hub content management to support Network with all Connected Services topics. Key point of contact for the Network and Customer & Network Support teams to support with all Connected Services topics. Review and maintain up-to-date training around Connected Services; develop new assets in more »

central Brighton which is available for collaborative working and in-person meet-ups. About the Role We are looking for a Director of Product, Customer Acquisition & Growth to play a key role in shaping and executing customer acquisition product strategy, determining how we should invite new users to … activate and engage. This role is ideal for a product leader who has a passion for growth-focused strategies and a deep understanding of customer behaviour, customer apps, marketing, data analytics, and product-led growth methodologies. This role requires a thoughtful leader who can oversee multiple product squads … to work in the UK. Requirements 8-10+ years of experience in product management with a strong focus on SEO, growth channels, and customer onboarding in a top business-to-consumer (B2C) growth company. Proven track record of developing and executing successful SEO and CRM strategies in international more »

clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. What will you be doing? Your responsibilities include the below – not are not restricted to it: Advise customers on the … opportunity? You are a seasoned Technical Consultant or Architect in Microsoft Dynamics 365 CE (CRM) with successful implementation experience on complex Field Service and Customer Service engagements. You have a solid understanding of Microsoft Dynamics 365 CE and experience of working on full life cycle implementations across multiple versions … and FetchXML It will be a bonus if you have experience in the following as well: Microsoft Azure Power Apps and Portal Field Services Customer Insight more »

Senior Data Analyst - Microsoft Dynamics - Customer Data Salary up to £50,000 Brighton and Hove You will drive the organisation’s reporting and analysis, supporting business stakeholders across the business. Working with mainly with marketing teams you will create recommendations for experimentation through structured testing and reporting. Your work … data analytics space. Key responsibilities for this Senior Data Analyst job include: Working closely with the Group Head of Data & Compliance, lead the reporting, insight and analytics for the organisation, providing pro-active reporting and actionable insights, with a strong emphasis on customer acquisition and engagement and optimising … lifetime member value. Regular monitoring and reporting on key customer data metrics. Support and provide guidance on the development of campaign and overall performance reporting, actionable insight and data-driven models for use across the customer lifecycle (e.g. engagement, attrition, life-time value, segmentation and recommendations/ more »

someone who is solution-oriented, highly numerate, and analytical, with a passion for data and a desire to grow their career in business and customer insights. What were looking for: A numbers-driven individual with relevant qualifications or experience in an entry-level analytical role. Some experience with SQL … Why join us? Work from the comfort of your home while being part of a collaborative, remote team. Grow your career in business and customer insights with the support of one of the UK's largest regional news publishers. Develop your analytical skills in a fast-evolving, rewarding industry. more »

in the move to GA4 Oversee all tag changes across the websites to ensure all data is captured in the right systems. Develop a customer insight reporting suite to support the marketing strategy. About you: Advanced working knowledge of SQL query writing to extract and transform data for more »

cycles. The company is looking for someone with a big data background who can really champion data within the business and has a BI, Customer Insight Background with Knowledge of SQL. Requirements BI/customer experience Gambling or Gaming experience Leadership experience of 8 plus people Flexibility more »