1 to 25 of 93 Customer Insight Jobs

IAT Customer Experience Strategy Lead, Emerging Markets 101 Wood Lane, London, W12 7FW Company Description Publicis Groupe UK is a marketing and digital transformation business made up of 5,000 talented and versatile people with expertise in media, creative, influence, technology and data, working across 21 agencies. Publicis Groupe … Publicis Groupe recognizes that our success Is Intertwined with the success of Pfizer's transformation and the growth of their brands. Opportunity The IAT Customer Experience Strategy Lead for the Emerging Markets region is a strategic contributor, who marries customer experience planning with storytelling. This individual is an … will create empathy and facilitate insights-led decision-making across client relationships and internal teams. Key Responsibilities Be an advocate and driver of a customer's overall experience, identifying gaps and opportunities across channels. Provide analysis and artifacts to help devise world-class insights that contribute to thoughtful and more »

of gaming brands on the continent. To help us continue on our already impressive growth trajectory, we’re on the lookout for a Senior Customer Insight Analyst. This person will help us build a data led decision making culture; focusing on the impact of promotional activity and web … development, to deliver an improved customer experience, as well as commercial value to the business. What you’ll be doing day to day: Become GOATs ‘go-to’ person for website user experience and acquisition funnel reporting and insight. Collaborate with the acquisition and content teams to understand our user … potential future benefit to the bottom line. What your background looks like: At least 5 years’ experience working in analytics positions focused on delivering insight to stake holders, preferably in a digital marketing or web analytics positions. Have extensive experience using Google analytics, experience with GA4 directly being key. more »

across key marketing disciplines, from planning through to rapidly evolving digital marketing channels. It changes the emphasis of what we do from product to customer and capability, with the ambition of delivering on our One Aviva strategy. The Marketing CoE is made up of 5 specialist teams - Marketing Strategy … Reporting and Planning; CRM, Content and Creative; Digital Marketing and Media; Customer Insight and Research; the team will lead on all marketing activity. As one of the Paid Search Executives, you will be responsible for the delivery of paid search strategy and capabilities to deliver ambitious growth for … Demand Gen, Performance Max, and YouTube Ads). You’ll have experience working with 1st party data and driving growth from existing and new customer groups, effectively delivering test and learn initiatives to drive cost efficiencies while gaining actionable insights. You’ll have a strong analytical mindset to turn more »

move the business forward through the use of data driven decision making. 📍 A hybrid role, delivering a wide range of analytics across performance marketing, customer insight and broader business questions Salary: £70,000 - £85,000 Location: Hybrid/London This recognisable start-up brand are looking to hire … Digital Marketing Analyst to support the existing Head of Data & Analytics, in continuing to enable the use of data to drive decisions across marketing, customer, product and digital marketing performance, This subscription based business have already made waves in the beauty and self-care industry, challenging major global brands … analytics and support the Head of Data & Analytics in continuing to grow the data capabilities. You will be responsible for Digital Performance Marketing Analytics, Customer/Consumer Insights, Digital and Product Analytics all of which will inform business decision making. This offers a steep career growth trajectory and huge more »

Senior Customer Analyst 12 months FTC Salary: £55,000 - £70,000 This is a great job for someone who is passionate about creating analytics and data science solutions to help the business understand their customers better and inform business decisions. They will enjoy collaborating with AI/ML colleagues … to design innovative data science solutions and generate best-in-class and high-impact, actionable customer insights & recommendations for real-world problems. They love bringing analytical rigour to experimentation and understanding drivers of performance. A bit about the job: Our Customer Science team uses data to understand customers … so we can be more relevant and take better actions. We are award-winning, and passionate about driving better customer & commercial outcomes. Find out more: https://careers.aviva.co.uk/our-teams/digital-customer-data/This role will sit in our ‘Go to market’ squad focussed more »

drive sales growth through a wide range of globally recognised e-commerce platforms from Amazon to eBay to Decathlon and will aim to optimise customer online experiences and use data to improve performance. This role will be responsible for Coordinating and growing the eCommerce and Amazon capabilities globally. Managing … maintaining and updating the E-commerce platform (s). Monitor and analyse market trends, customer behaviour and competitor activities. Create and manage marketing campaigns, including email marketing, social media advertising, SEO/SEM and affiliate marketing. Analyse data including web analytics and customer insights. Monitor and respond to … customer feedback. Prepare reports on key metrics, sales trends, customer behaviour and campaign effectiveness. Implement strategies to increase sales, improve product rankings, and maximize revenue on the Amazon platform. Leveraging Amazon Brand Analytics or other third-party analytics tools looking at Search frequency, Market Basket Analysis, Repeat purchase more »

Insight Analyst x3 - Contract Short term contract Day rate is flexible Hybrid working 1x French Speaking, 1x German Speaking, 1x Polish Speaking Apply online or contact Chelsea Hackett via Chelsea.hackett@searchability.com WHO WE ARE: We're proud to be partners with some of the world's most iconic global … to data analytics. Additionally, you'll collaborate with the wider team to craft intelligent concepts for clients to implement. As we endeavour to redefine customer-centricity for brands, your contribution will be pivotal to our success. You'll excel in tackling new challenges and demonstrate resourcefulness and proactivity within … a start-up atmosphere. INSIGHT ANALYST – ESSTENTIAL SKILLS Fluent in the French OR German OR Polish language Experience of working with Brandwatch or other equivalent social listening tools Experience with any of the following: social media management, data analytics, marketing, market/consumer research, brand strategy, innovation would be more »

continues to grow, you’ll need to design scalable architectures to support their plans. You work will be central to helping the business sharpen customer insight, streamline management processes and, crucially, to improve clinical outcomes for animals and their owners. What you can add Alongside a bachelor’s more »

Head of Omnichannel and Customer Delivery Scopes eCommerce Hub Salford The Head of Omnichannel and Customer Experience is accountable for leading Scope's ecommerce business into our next stage of growth. And turning this into a future significant income stream for the charity. The role Develop and drive … the implementation of an eCommerce strategy. Commission and drive a programme to garner customer insights across all channels. Collaborate with the Head of Retail Shops to connect Scopes online and brick and mortar propositions. Use customer insights to inform the buying and merchandising of new goods. To return … significant profit margins for the charity. Use customer insights to inform future brick and mortar propositions. Including brand and format and the instore experience. Lead on plans to strengthen our partnerships with retail corporate donors. To diversify and grow quality stock donations to drive income and deliver profit. About more »

To Go & Savoury Pastry, primarily across our brands Urban Eat, Leaf & Loaf & West Cornwall Pasty Company. Delivering Innovation that is driven by consumer and customer insight. Continuously developing and introducing new and improved products to meet strategic objectives of the business and expectations of customers. Generating internal and external … briefs Conudcting market research to investigate and identify customer needs The Ideal Candidate We believe that success is built upon collaboration and diverse perspectives. At Samworth Brothers, we welcome candidates who are passionate about working together to achieve greatness. As a valued member of our team, you will bring more »

a super organised, proactive and self-starting individual to join our team as a CRM Coordinator. This role will support the development of our customer data and communications platform to improve access and use of customer insight and ensuring we are always optimising the technology and tools … in defining and implementing new technology enhancements and tools to support the wider CRM team in delivering their vision for highly personal and seamless customer experiences at Beaverbrooks, to engender long lasting customer relationships and repeat business. The awards weve been given as an employer speak volumes about … a clear timeline, and is delivered to plan, escalating any challenges to CRM Manager You will become a subject matter expert (SME) for our customer data platform, supporting larger scale implementation projects run by the Beaverbrooks technical team (in the process of being built) Youll ensure all documentation relating more »

Hybrid 3 days in the office & 2 Home London Kings Cross or Ashford, Kent The Saga Cruise Marketing Team are looking for an ambitious, customer centric and results-driven CRM Executive to join their dynamic CRM team. As one of our CRM Executives youll play a key part in … to a data-driven approach utilising Lifetime Value, Intent and Next Best Action modelling. This requires the CRM strategy to shift to be truly customer-led opposed to channel execution focused. Youll be working closely with the CRM Manager to develop and deliver the Email and DM calendar across … is delivered and proofs are signed off reading for posting Work closely with the CRM manager to plan and deliver omni-channel journeys utilising customer-data based segmentation and models. Explore the customer data set and harnessing insight you will develop campaign strategies which extract value from more »

INSIGHT & ANALYTICS MANAGER/LONDON/HYBRID/£51,000 - £68,000 PLUS BENEFITS Are you an experienced Analytics Manager, looking for a rewarding new challenge? If so, we have an amazing opportunity for you to join a dynamic, International Organisation. Highly competitive pay and extensive benefits package, plus … holiday plus bank holidays with the opportunity to purchase additional holidays Life assurance Income protection Discounts & perks platform Employee wellbeing Key Responsibilities of the Insight & Analytics Manager: Take a hands-on role in maximising value realised from data assets which serve the Travel and Corporate Payments business at present. … to the right WEX team members. Design, deploy, and manage processes for compiling and disseminating to WEX teams general market intelligence including: competitor activity, customer insights, market trends (and impacts), regulator actions and announcements of intent, as well as general travel and corporate payments information Maintain and enhance the more »

+ BENEFITS LONDON The role as a Head of Analytics will be leading a team to provide this company in-depth analysis on customer behaviour, working directly with c-suite. THE COMPANY The successful Head of Analytics will be working for tech platform that substantially helps the charity and … not-for-profit sector. This company wishes to increase their understanding of its customer's behaviour through in-depth analysis, learning about customer interactions at multiple touchpoints THE ROLE As a Head of Analytics, you will be looking at customer engagement throughout areas of the business whilst … being responsible for identifying channel-specific customer trends. More specifically, in this role you can expect to be doing the following: Benchmarking for how customer data is used and manipulated Creation of customer-related KPI's, setting success metrics for your team Hiring, centralising and growing the more »

Senior Insight Analyst/Lead Insight Analyst required to joining our rapidly expanding Customer Insight and Activation team (CIA) The Opportunity: As a Senior Insight Analyst/Lead Insight Analyst you will have the opportunity to work on multiple projects with some of our … largest projects. Reporting to the Insights Lead, you will be responsible for analysing digital behaviour in order to provide key, actionable insight and critical recommendations to our clients. This is more than just an insight role; it’s an opportuniy to help shape the digital and business strategies … or Microsoft tool suite to leverage other type of data in your analysis What you’ll be doing: Creating measurement plans that identify the customer behaviour to be tracked (you will work closely with our implementation analysts for this) Establishing detailed reporting and visualisations that help our clients understand more »

A global leader in the design, marketing and distribution of premium lifestyle products is seeking a customer data platform product manager, to join their global customer insights team. You will be responsible for leading the development of their customer data platform. The ideal candidate will understand customer … gap between business and technical teams. Responsibilities: Bridge the gap between the business and IT; ensure all requirements are documented, understood, and delivered. Own customer data platform development and product roadmap, promoting its value proposition and communicating new features to internal stakeholders. Partner and collaborate with regional customer insight teams in US and EMEA, managing best practice communication and guidelines. Serve as the first point of contact for platform-related questions and support resolution of data issues. Understand consumer privacy regulations like GDPR and work with DPO, legal, engineering, and marketing teams to ensure compliance. Work more »

Job Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer … Management, to work in a data centric, dynamic engagement role to help customers better leverage their client’s technology and helping us achieve our Customer Success mission of “accelerating value for our customers." This will be achieved by using a combination of success programs and high touch services to … drive measurable business outcomes. CSMs should have a good understanding of the Campaign Management and Customer Journey Orchestration space and ability to ask relevant questions to uncover and address customers specific needs. What you’ll do: Drive adoption and value: During the customer journey, review and diagnose adoption more »

across key marketing disciplines, from planning through to rapidly evolving digital marketing channels. It changes the emphasis of what we do from product to customer and capability, with the ambition of delivering on our One Aviva strategy. The Marketing CoE sits alongside similar Data and Digital CoEs, supporting our … Go To Market (GTM) teams as they translate business objectives into actionable customer centric campaigns, communications and experiences. The Marketing CoE is made up of 5 specialist teams - Marketing Strategy, Reporting and Planning; CRM, Content and Creative; Digital Marketing and Media; Customer Insight and Research; the team … holder will activate opportunities to reach our existing customers within our paid media programmes and truly champion a data-led audience approach. As a customer champion, you’ll have in-depth experience across the customer journey, knowing what leavers to pull to deliver growth and improve experiences; sharing more »

product vision to identify opportunities for innovation. Articulate and promote the product vision across the company, ensuring it adapts to changing market dynamics and customer needs, instilling a Continuous Discovery mentality. Strategic Product Leadership : Develop and implement a robust product strategy that aligns with business goals. Collaborate with Engineering … product managers, designers and researchers, maturing how these disciplines work and interact to achieve the Product Vision. Foster a culture of creativity, innovation, and customer focus, including internal customers. Processes and Ways of Working: Use your experience to mature our Product Management, Design and Research toolkit, implementing new artefacts … and working methods to help our Product team develop and be most effective. Market & Customer Insight: Utilise deep market insights and customer understanding to inform and validate product strategy and development. Conduct thorough market analysis to identify trends and opportunities. Have the same passion for customer more »

the ContraForce Platform by building a globally led, digital-first scale organization aligned with customers and partners. Dedicated to one of the fastest growing customer segments, the Service Provider Growth organization is committed to delivering the global digital scale engine for our business -- this is where you come in. … achieving their business objectives through best-in-class digital engagement. Diverse and Inclusive, wellbeing, sustainability, giving and learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the ContraForce Sales organization and the value we … customers to engage digitally to help solve their business problems. We are looking for a Country Manager, UK who specializes in Security Operations for customer solutions. You will work with partners and customers to prospect for and initiate the sales engagement for ContraForce’s capabilities and platforms. ContraForce continues more »

in the move to GA4 Oversee all tag changes across the websites to ensure all data is captured in the right systems. Develop a customer insight reporting suite to support the marketing strategy. About you: working knowledge of SQL query writing to extract and transform data for reporting. more »

community engagement on the channels, particularly Twitter and LinkedIn, grow the community and interact with its members • Conduct market research to identify trends and customer insights • Help to coordinate marketing events such as workshops and webinars • Utilise marketing tools to track campaign performance and optimise results What You Will more »

Customer Analyst UK Retailer ** Unfortunately my client CANNOT offer sponsorship for this role ** 💸 Up to £48k plus 15% bonus & benefits inc discounts 🏠 Once a week - Central London THE ROLE We’re hiring for a consultative Insight Analyst to join an existing team of 6, which sits in a … wider Marketing and Insights team of 60. You will be responsible for delivering bespoke segments and customer insights to end suppliers, for this national retailer. You have responsibility for all the analytics using both loyalty and non-loyalty data to enable improved customer engagement and understanding. You will … also have support from a Lead Analyst, and will manage the whole analytics pipeline from customer insights, CRM analytics and even modelling if you have the skills or are inclined to learn. They have support for all the BAU campaign reporting from an offshore team run by Accenture, so more »

cycle from general product discovery, research, ideation and AB tests Partner with User Researchers to determine and execute the ideal research method to gather customer insights or evaluate designs We're excited if you have • 6+ years of relevant industry experience as an interaction designer • Proficiency in Figma • A more »

positioning based on comprehensive insights across the entire spectrum of company products. Strategize and execute product launches, establishing clear KPIs to gauge success. Channel customer insights/feedback and both primary and secondary research into the product development/improvement roadmap. Collaborate effectively with internal teams, including developers, engineers more »