16 to 40 of 111 Customer Insight Jobs

team, this role will lead from the front to champion digital and technology projects, with primary focus to act as the voice of the customer to drive technology and use of telematics roadmap, through the adoption of digital technologies, to provide customer insight and adding true value … with key stakeholders and Group to shape and lead the development and delivery of value creating services and features for our customers and internal customer support teams, to increase customer loyalty, reduce administration and drive operational efficiencies and service improvements. Job Specific Responsibilities and Accountabilities - Lead the technology … and telematics roadmap to enhance our capabilities to deliver superior customer experience, creating added value propositions to differentiate the group from its competitors - Work cohesively with group strategy and European colleagues - Promote the effective integration and use of products to internal stakeholders and our customer's providing guidance more »

Job Description What we’re after: - Customer Care & Social Media Executive Reporting Line: - Assistant Customer Care Manager Lily’s Headquarters: - Goodge Street, Fitzrovia 2 days per week, the rest from home Equality and Inclusiveness at Lily’s Kitchen: - At Lily’s Kitchen, we want to build and maintain … s Kitchen Table: - We love our customers and we want to make sure they receive the right care and attention they deserve. As a Customer Service Social Media Executive you will act as an ambassador for Lily’s Kitchen and deliver exceptional customer service to our customers. This … will shine through in everything you do from supporting and managing customer enquiries (via telephone, email, social media and Live Chat), ensuring we offer the best customer experience, nutritional advice, product information and emotional support at all times. From a social media perspective you’ll manage our customer more »

CUSTOMER ANALYTICS MANAGER BIRMINGHAM £45,000 – 55,000 Global leader in financial services going through a huge insight transformation. Take on a managing role where you help to lead an arm of company in providing detailed customer insights! THE COMPANY Financial service going through a digital transformation … You will work with one of their leading retail partners focussing on how to benefit and grow the external brand! THE ROLE As a Customer Analytics Manager your focus will be to aid the business in providing insights across customer and campaign analytics, specifically you will: Use SQL … and Python to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retention Segment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised customer experience Provide insights to senior stakeholders (internal more »

Hybrid 3 days in the office & 2 Home London Kings Cross or Ashford, Kent The Saga Cruise Marketing Team are looking for an ambitious, customer centric and results-driven CRM Executive to join their dynamic CRM team. As one of our CRM Executives youll play a key part in … to a data-driven approach utilising Lifetime Value, Intent and Next Best Action modelling. This requires the CRM strategy to shift to be truly customer-led opposed to channel execution focused. Youll be working closely with the CRM Manager to develop and deliver the Email and DM calendar across … is delivered and proofs are signed off reading for posting Work closely with the CRM manager to plan and deliver omni-channel journeys utilising customer-data based segmentation and models. Explore the customer data set and harnessing insight you will develop campaign strategies which extract value from more »

Role: As a Senior Collections Analyst, you will be responsible for: - Looking at and analysing the performance of collections and the effects - Looking at customer insight and segmentation of customer debt. - Adhoc analytics for the team and team performance Skills/Requirements: - SQL experience - Python or data more »

Role: As a Senior Collections Analyst, you will be responsible for: - Looking at and analysing the performance of collections and the effects - Looking at customer insight and segmentation of customer debt. - Adhoc analytics for the team and team performance Skills/Requirements: - SQL experience - Python or data more »

Job Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer … Management, to work in a data centric, dynamic engagement role to help customers better leverage their client’s technology and helping us achieve our Customer Success mission of “accelerating value for our customers." This will be achieved by using a combination of success programs and high touch services to … drive measurable business outcomes. CSMs should have a good understanding of the Campaign Management and Customer Journey Orchestration space and ability to ask relevant questions to uncover and address customers specific needs. What you’ll do: Drive adoption and value: During the customer journey, review and diagnose adoption more »

move the business forward through the use of data driven decision making. A hybrid role, delivering a wide range of analytics across performance marketing, customer insight and broader business questions Salary: £70,000 - £85,000 Location: Hybrid/London This recognisable start-up brand are looking to hire … Digital Marketing Analyst to support the existing Head of Data & Analytics, in continuing to enable the use of data to drive decisions across marketing, customer, product and digital marketing performance, This subscription based business have already made waves in the beauty and self-care industry, challenging major global brands … analytics and support the Head of Data & Analytics in continuing to grow the data capabilities. You will be responsible for Digital Performance Marketing Analytics, Customer/Consumer Insights, Digital and Product Analytics all of which will inform business decision making. This offers a steep career growth trajectory and huge more »

of gaming brands on the continent. To help us continue on our already impressive growth trajectory, we’re on the lookout for a Senior Customer Insight Analyst. This person will help us build a data led decision making culture; focusing on the impact of promotional activity and web … development, to deliver an improved customer experience, as well as commercial value to the business. What you’ll be doing day to day: Become GOATs ‘go-to’ person for website user experience and acquisition funnel reporting and insight. Collaborate with the acquisition and content teams to understand our user … potential future benefit to the bottom line. What your background looks like: At least 5 years’ experience working in analytics positions focused on delivering insight to stake holders, preferably in a digital marketing or web analytics positions. Have extensive experience using Google analytics, experience with GA4 directly being key. more »

Role Description At Allica, our Product Analysts sit at the heart of our product squads, identifying improvements to the product/process which increase customer and business value, and driving these through to delivery. In our Lending squad you will be mainly working with internal stakeholders, developing a strong … the wider business and industry context, and any objectives assigned to the product squad to drive the business forward. They analyse product performance and customer interactions, identifying pain points in the process and opportunities for improvement as well as determining how these should be addressed. Product Analyst supports the … it to business stakeholders, ensuring that they have the right audience, and the correct decision makers. Product Analysts at Allica are passionate about driving customer and business value, enthusiastic about the use of technology and are analytically and data minded. Personal Attributes & Experience Strong analytical and problem-solving skills more »

Role Description At Allica, our Product Analysts sit at the heart of our product squads, identifying improvements to the product/process which increase customer and business value, and driving these through to delivery. In our Lending squad you will be mainly working with internal stakeholders, developing a strong … the wider business and industry context, and any objectives assigned to the product squad to drive the business forward. They analyse product performance and customer interactions, identifying pain points in the process and opportunities for improvement as well as determining how these should be addressed. Product Analyst supports the … it to business stakeholders, ensuring that they have the right audience, and the correct decision makers. Product Analysts at Allica are passionate about driving customer and business value, enthusiastic about the use of technology and are analytically and data minded. Personal Attributes & Experience Strong analytical and problem-solving skills more »

lifecycles and replacement costs in line with industry and market conditions Development and review of standard products and specifications considering routes to market and customer insight. Consider customer insight around quality of home identifying where greatest value can be delivered and where product improvements can be made more »

across key marketing disciplines, from planning through to rapidly evolving digital marketing channels. It changes the emphasis of what we do from product to customer and capability, with the ambition of delivering on our One Aviva strategy. The Marketing CoE sits alongside similar Data and Digital CoEs, supporting our … Go To Market (GTM) teams as they translate business objectives into actionable customer centric campaigns, communications and experiences. The Marketing CoE is made up of 5 specialist teams - Marketing Strategy, Reporting and Planning; CRM, Content and Creative; Digital Marketing and Media; Customer Insight and Research; the team … holder will activate opportunities to reach our existing customers within our paid media programmes and truly champion a data-led audience approach. As a customer champion, you’ll have in-depth experience across the customer journey, knowing what leavers to pull to deliver growth and improve experiences; sharing more »

product vision to identify opportunities for innovation. Articulate and promote the product vision across the company, ensuring it adapts to changing market dynamics and customer needs, instilling a Continuous Discovery mentality. Strategic Product Leadership : Develop and implement a robust product strategy that aligns with business goals. Collaborate with Engineering … product managers, designers and researchers, maturing how these disciplines work and interact to achieve the Product Vision. Foster a culture of creativity, innovation, and customer focus, including internal customers. Processes and Ways of Working: Use your experience to mature our Product Management, Design and Research toolkit, implementing new artefacts … and working methods to help our Product team develop and be most effective. Market & Customer Insight: Utilise deep market insights and customer understanding to inform and validate product strategy and development. Conduct thorough market analysis to identify trends and opportunities. Have the same passion for customer more »

our Professional Services team, project managing new and existing technical client projects to deliver an exceptional Ometria experience. Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most … profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their … the main point of contact at Ometria, guiding them through their responsibilities in the process as well as coordinating internal teams; liaising with Support, Customer Success, Sales and Engineering. What kind of people do well in this role? Experienced - You have experience managing multiple technical projects Technical Knowledge of more »

Brand & Digital Marketing Manager to deliver seasonal email marketing & CRM strategies that drive engagement, retention, and conversion for Russell & Bromley. You will nurture the customer through each lifecycle stage from welcome to post-purchase flows identifying valuable customer touch points by analysing customer behaviour. You will champion … customer insights and become instrumental in building relationships and driving loyalty though seamless, on-brand communications that add value to the brand. This role will be based in the Russell & Bromley Head Office based in London. Hybrid working arrangements are available at the Company's discretion. About Us Russell … the day-to-day management of email delivery and execution aiming to develop a programme of communications that deepens engagement with the Russell & Bromley customer Apply email marketing best practice across all areas, ensuring best-in-class campaigns whilst keeping abreast of competitor activity and technology advances Work with more »

quality and operating efficiency. Reporting into the Director of Investment and Compliance, you will support them in ensuring the highest levels of tenant/customer satisfaction are upheld . You will do this by preventing property issues from occurring through good planning of preventative maintenance and strong strategic asset … Asset Management Strategy and lead on the delivery of the annual asset delivery plan , demonstrating an understanding of the levers to pull to influence customer satisfaction and maintain excellent customer service standards. Lead the technology offer for delivery of an effective end to end property management service for … delivered by Management providers and external partners. Capture, evaluate and review product lifecycles and replacement costs in line with industry and market conditions. Consider customer insight around quality of home , identifying where greatest value can be delivered and where product improvements can be made. Monitor performance at asset more »

the ContraForce Platform by building a globally led, digital-first scale organization aligned with customers and partners. Dedicated to one of the fastest growing customer segments, the Service Provider Growth organization is committed to delivering the global digital scale engine for our business -- this is where you come in. … achieving their business objectives through best-in-class digital engagement. Diverse and Inclusive, wellbeing, sustainability, giving and learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the ContraForce Sales organization and the value we … customers to engage digitally to help solve their business problems. We are looking for a Country Manager, UK who specializes in Security Operations for customer solutions. You will work with partners and customers to prospect for and initiate the sales engagement for ContraForce’s capabilities and platforms. ContraForce continues more »

IAT Customer Experience Strategy Lead, Emerging Markets 101 Wood Lane, London, W12 7FW Company Description Publicis Groupe UK is a marketing and digital transformation business made up of 5,000 talented and versatile people with expertise in media, creative, influence, technology and data, working across 21 agencies. Publicis Groupe … Publicis Groupe recognizes that our success Is Intertwined with the success of Pfizer's transformation and the growth of their brands. Opportunity The IAT Customer Experience Strategy Lead for the Emerging Markets region is a strategic contributor, who marries customer experience planning with storytelling. This individual is an … will create empathy and facilitate insights-led decision-making across client relationships and internal teams. Key Responsibilities Be an advocate and driver of a customer's overall experience, identifying gaps and opportunities across channels. Provide analysis and artifacts to help devise world-class insights that contribute to thoughtful and more »

across key marketing disciplines, from planning through to rapidly evolving digital marketing channels. It changes the emphasis of what we do from product to customer and capability, with the ambition of delivering on our One Aviva strategy. The Marketing CoE is made up of 5 specialist teams - Marketing Strategy … Reporting and Planning; CRM, Content and Creative; Digital Marketing and Media; Customer Insight and Research; the team will lead on all marketing activity. As one of the Paid Search Executives, you will be responsible for the delivery of paid search strategy and capabilities to deliver ambitious growth for … Demand Gen, Performance Max, and YouTube Ads). You’ll have experience working with 1st party data and driving growth from existing and new customer groups, effectively delivering test and learn initiatives to drive cost efficiencies while gaining actionable insights. You’ll have a strong analytical mindset to turn more »

in the move to GA4 Oversee all tag changes across the websites to ensure all data is captured in the right systems. Develop a customer insight reporting suite to support the marketing strategy. About you: working knowledge of SQL query writing to extract and transform data for reporting. more »

supporting 1'000's of processes across the Bank, acting as the Enterprise Data Integration function within the Bank for Retail, Insurance, Risk, Fraud, Customer Insight, Commercial and Corporate businesses. Above all, we're a family friendly organisation who focus on delivery, not time at your desk. A more »

Customer Analyst Salary: £40,000 - £55,000 (London) This is a great job for someone who… Is passionate about creating analytics and data science solutions to help the business understand our customers better and inform business decisions. They will enjoy collaborating with AI/ML colleagues to design innovative … data science solutions and generate best-in-class and high-impact and actionable customer insights & recommendations for real-world problems. They love bringing analytical rigour to experimentation and understanding drivers of performance. A bit about the job: Our Customer Science team uses data to understand customers so we … can be more relevant and take better actions. We are award-winning, and passionate about driving better customer & commercial outcomes. This role will sit in our ‘Go to market’ squad focussed on bringing the best of customer insights and data science to help launch innovative customer-facing more »

our products. You will be expected to work in collaboration with our software development, data management, product management, sales and marketing teams to support customer engagement, product roadmaps and realising the opportunities for sales growth. This is an exciting opportunity to play a key role in the expansion and … part of the Idox team: https://www.idoxgroup.com Key Responsibilities Provide pre-sales technical support to existing and prospective customers Gather and analyse customer business needs and technical requirements Lead pre sales engagement activity focused on GIS and geospatial technology products Provide geospatial product demonstrations and presentations Proposing … realistic solutions to customer geospatial challenges Assisting with the development of technical proposals and bids Working with product management teams to shape product roadmaps driven by customer insight Collaborate with other internal teams to deliver high impact solutions Staying abreast of key industry trends and identifying target more »

supporting 1'000's of processes across the Bank, acting as the Enterprise Data Integration function within the Bank for Retail, Insurance, Risk, Fraud, Customer Insight, Commercial and Corporate businesses. Core Purpose of the role Our team is looking for a hardworking and adaptable Lead Engineer with depth more »