31 to 55 of 89 Customer Insight Jobs

growth. The company are scaling and increasing their market share resulting in scope to pick up more responsibility and progress quickly. Core responsibilities: Use customer insight and data to drive the business forward. Partner with the Senior Leadership Team to develop and execute a strategic roadmap A focus more »

continues to grow, you’ll need to design scalable architectures to support their plans. You work will be central to helping the business sharpen customer insight, streamline management processes and, crucially, to improve clinical outcomes for animals and their owners. What you can add Alongside a bachelor’s more »

the data insights piece through a period of global expansion Collect, analyse and present data from a variety of sources including Product, User Journey, Customer Insights, Campaign Performance, Financial Performance etc Desired skills and experience Extensive BI or multi-function Analytics experience Strong communication and excellent data storytelling skills more »

positioning based on comprehensive insights across the entire spectrum of company products. Strategize and execute product launches, establishing clear KPIs to gauge success. Channel customer insights/feedback and both primary and secondary research into the product development/improvement roadmap. Collaborate effectively with internal teams, including developers, engineers more »

Reconomy (UK) Ltd. *Position Overview:* As a Help Desk Support member on our EcoVend Team, you will play a pivotal role in ensuring exceptional customer satisfaction and technical assistance for our reverse vending solutions. You will engage with customers to provide efficient support, troubleshoot issues, and contribute to maintaining … our commitment to delivering premium service. *Key Responsibilities:* * *Customer Assistance:* Respond promptly to customer inquiries and provide technical support via phone, email, and other communication channels. * *Issue Resolution:* Diagnose and troubleshoot technical problems, guiding customers through step-by-step solutions and escalating complex issues to appropriate teams when … necessary. * *Documentation:* Maintain accurate and detailed records of customer interactions, inquiries, comments, and actions taken to ensure a comprehensive customer support history. * *Knowledge Base:* Contribute to the development and improvement of our internal knowledge base, creating articles and resources to help customers find solutions independently. * *Collaboration:* Collaborate closely more »

Does working for an industry leader appeal to you? Do you enjoy working with multiple senior stakeholders both internal and external, this this opportunity would appeal to you. Working in the technology division, you will be liaising with a range more »

INSIGHT & ANALYTICS MANAGER/LONDON/HYBRID/£51,000 - £68,000 PLUS BENEFITS Are you an experienced Analytics Manager, looking for a rewarding new challenge? If so, we have an amazing opportunity for you to join a dynamic, International Organisation. Highly competitive pay and extensive benefits package, plus … holiday plus bank holidays with the opportunity to purchase additional holidays Life assurance Income protection Discounts & perks platform Employee wellbeing Key Responsibilities of the Insight & Analytics Manager: Take a hands-on role in maximising value realised from data assets which serve the Travel and Corporate Payments business at present. … to the right WEX team members. Design, deploy, and manage processes for compiling and disseminating to WEX teams general market intelligence including: competitor activity, customer insights, market trends (and impacts), regulator actions and announcements of intent, as well as general travel and corporate payments information Maintain and enhance the more »

Senior Customer Analyst – Salary £55,000-£70,000 This is a great job for someone who Is passionate about creating analytics and data science solutions to help the business understand their customers better and inform business decisions. They will enjoy partnering with business stakeholders and collaborating with AI/… ML colleagues to design & embed innovative solutions and generate best-in-class and high-impact, actionable customer insights & recommendations for real-world problems. A bit about the Job: Our Customer Science team uses data to understand customers so we can be more relevant and take better actions. We … are award-winning, and passionate about driving better customer & commercial outcomes. The right person will be able to deliver high quality analytics, understand customer behaviour and help deliver our Aviva ambition. Day to day responsibilities include coding, understanding customer data that will then be summarised for stakeholder more »

to work with a wide range of large clients and prospects. Reporting into the Technical Solutions Director, you will be responsible for supporting the customer success, new business and operations teams in their quest to retain, grow and win new customers. You will already have experience in at least … with the latest industry advancements and emerging sustainable practices. Sales and Pre-Sales Support: Collaborate closely with the commercial and operations team and the customer/partner to understand customer requirements and provide technical guidance throughout the sales process. Conduct thorough assessments of client needs, propose tailored solutions … and offer expert advice on the implementation and integration of sustainable energy products and services. Customer Relationship Building: Build strong and enduring relationships with prospective clients, serving as a trusted advisor. Understand customer sustainability objectives, provide guidance on solutions, and promptly address technical inquiries. Demonstrate a customer more »

chance to work at the cutting edge of programmatic technology, on award-winning products focused on the post-cookie world, generative AI, and deep customer insights! The Company: Over 500 staff members in 15 global offices Deeply integrated with the world’s top agencies Impressive mentoring program at all more »

days. The Role: As the Product and Engineering Leader, you'll lead our pursuit of technical and architectural excellence with a strong focus on customer-centricity. Your role is pivotal in merging leadership prowess with deep technical insight to drive strategic decisions and innovations. You'll ensure our … customers, catering to their evolving needs across diverse industries. Key Responsibilities: Strategic Focus: Actively engage with customers to understand their needs and challenges. Translate customer insights into actionable product and engineering requirements, ensuring our solutions are not only innovative but also highly relevant and adaptable across different industries. Technical … excellence in Cloud-native and SaaS best practices. Product Strategy & Roadmap Development: Collaborate with executive leadership to define the technical vision and strategy, integrating customer insights to steer a market-driven product roadmap. Accountable for product and engineering delivery timelines. Leadership & Culture Building: Inspire a customer-centric culture more »

and Services team, we are excited to further expand our department by introducing an ABM Marketing Executive who will be responsible for supporting the Customer Marketing Manager in the execution of marketing actions provided from customer profiles, purchasing behaviour and insights. Role Overview: We are seeking a proactive … ABM Marketing Executive to join our team. Reporting to the Customer Marketing Manager, the successful candidate will play a pivotal role in implementing Account-Based Marketing strategies for both high-value strategic client accounts and customer groups based on emerging purchasing profiles and customer behavioural trends. As … an ABM Marketing Executive your responsibilities are to: Develop and implement personalised marketing campaigns, tailored to specific strategic clients and customer segments, to drive engagement and revenue growth. Utilise customer insights data to develop compelling value propositions and messaging that resonate with target accounts and customer groups. more »

passion for leveraging technology to drive business success, they empower insurance professionals with cutting-edge tools to enhance efficiency, streamline processes, and deliver exceptional customer experiences. As a pivotal member of their product management team, you will play a key role in defining, prioritizing, and delivering CRM features and … functionalities that align with their strategic objectives and exceed customer expectations. Product Owner Responsibilities: Product Vision and Strategy : Collaborate with stakeholders to develop and articulate a clear product vision and strategy for the CRM platform, ensuring alignment with business goals and customer needs. Roadmap Development : Lead the creation … prioritize initiatives and drive product evolution. Requirement Gathering : Work closely with customers, internal teams, and subject matter experts to gather and analyse requirements, translating customer insights into actionable product features and enhancements. Feature Prioritization : Define and prioritize user stories and product backlog items based on value, complexity, and strategic more »

using data to identify areas for improvement and make recommendations for changes. Role Designing and creating reports that provide valuable insights into service levels, customer insights and system availability - By analysing this data, you will contribute to the enhancement of IT delivery processes Seeking opportunities to improve efficiency, effectiveness … and customer satisfaction Maintaining strong relationships To achieve these goals, you may implement industry best practices, adopt new technologies, or streamline workflows Through your contributions, you will play a key role in ensuring that service levels are maintained, concerns and issues are addressed promptly, and IT operations are continuously … and SQL Azure. Upon successfully completing the apprenticeship, this role provides a good basis for other roles within IT or Data teams, providing an insight into business requirements, and opening up into roles such as Data Analyst, Service Delivery, Problem Management or Business Analyst. Benefits: 25 days holiday with more »

A global leader in the design, marketing and distribution of premium lifestyle products is seeking data scientist, to join their global customer insights team. You will be responsible for will helping the Data Science team discover the information hidden in vast amounts of customer data, as well as … to consumers. Utilising advanced analytics tools like Dataiku, you will be responsible for extracting insights, building predictive models, and generating actionable recommendations to optimise customer experiences and drive business growth. Responsibilities: Utilise Dataiku and other analytical tools to extract, clean, and explore customer data from various sources. Identify … patterns, trends, and correlations within the data to uncover actionable insights. Develop predictive models and algorithms to forecast customer behaviour, preferences, next best action. Implement machine learning techniques to segment customers and personalise marketing strategies. Collaborate with cross-functional teams to enhance CRM strategies based on data-driven insights. more »

the capabilities of the Microsoft Dynamics 365 and Power Platform solution set effectively and professionally to enable us to continue to expand our substantial Customer Engagement practice. Key Responsibilities Build, develop and deliver compelling tailored demonstrations of end-to-end solutions for prospective customers Analyze clients' business requirements Develop … comfortable presenting at Senior Executive/Board level Ability to develop and articulate a client solution vision and roadmap Knowledge of Microsoft Dynamics 365 Customer Engagement solutions including the Sales, Customer Service and Customer Insights apps Knowledge of the Microsoft Power Platform including Canvas Apps, Power Automate more »

and communication skills. • Self-motivated and proactive with proven creative, problem-solving, and critical thinking capabilities. Description: • Support the Marketing and Sales teams with customer insights and analytics that inform and fulfill strategic objectives and goals. • Provide Web analytics support to Marketing stakeholders (e.g. producing ad-hoc custom dashboards … supporting stakeholders). • Ensure operational excellence by maintaining and improving existing insights development and web reporting processes. • Quantify the impact of marketing initiatives on customer success and future behavior. • Drive business analytics projects through all phases, including data quality, data analysis, data visualization, and presentation of results and deliverables. … Monitor usage metrics, understanding business-based explanations for large scale trends and patterns in customer lifecycle behavior. • Develop data models and analytical tools for ongoing audience segmentation, benchmarking, trending and competitive analysis. • Build dashboards, reports and presentations. • Collaborate with cross-functional team, including Marketing, Sales, Data Insights and Engineering. more »

not limited to: Stay updated on industry trends, market conditions, and competitor activities Gather market intelligence and provide feedback to management regarding product performance, customer preferences, and competitor strategies. Collaborate closely with the internal sales team, marketing department, and other stakeholders to align sales strategies, share customer insights … knowledge, sales techniques, and professional development. Manage and maintain a CRM base of existing customers Establish and maintain strong relationships with customers to enhance customer loyalty and satisfaction. Understand customer needs via regular visits/calls to customers to promote and sell our innovative products and services Support … Proficiency in using CRM software and other sales-related tools. Technology experience preferred and an interest in Technology is a must. Previous experience in customer service Strong background in lead generation Be creative when faced with challenges and sharing best practice with peers. Confident to proactively work on your more »

not limited to: Stay updated on industry trends, market conditions, and competitor activities Gather market intelligence and provide feedback to management regarding product performance, customer preferences, and competitor strategies. Collaborate closely with the internal sales team, marketing department, and other stakeholders to align sales strategies, share customer insights … knowledge, sales techniques, and professional development. Manage and maintain a CRM base of existing customers Establish and maintain strong relationships with customers to enhance customer loyalty and satisfaction. Understand customer needs via regular visits/calls to customers to promote and sell our innovative products and services Support … Proficiency in using CRM software and other sales-related tools. Technology experience preferred and an interest in Technology is a must. Previous experience in customer service Strong background in lead generation Be creative when faced with challenges and sharing best practice with peers. Confident to proactively work on your more »

understanding how existing customers use the extranet and public website estate. • Roll-out of a comprehensive approach to event and conversion tracking for core customer audiences across websites and extranet platform using GTM. • Working with local marketing teams to implement call tracking technologies such as ResponseTap and Google Call … KPIs, dashboards and reports through the implementation of scripts. • Maintenance of country-specific PPC optimisation scripts to enable continuous status reporting through automation. • Provide customer insights to assist in the development of content marketing plans to target and convert the most profitable customers. • Assist in the management of PPC … at devising and implementing scripts to automate manual processes for large datasets. • Hand's on PPC and SEO experience in monitoring and targeting core customer audiences to increase acquisition. • Highly numerate and analytical, able to work with large amounts of data to extract clear customer focused insights. • Excellent more »

Media Insight Analyst Up to £60,000 Hybrid - London A great opportunity to join a leading marketing agency as a Media Insight Analyst THE COMPANY The business is a subsidiary of one of the world's largest marketing agencies with over 1000 people spread out across 13 offices. … brands by bringing together all marketing activity into one-connected ecosystem, with a laser focus on generating outcomes. Joining the team as a Media Insight Analyst, you will be responsible for providing insight into the performance of paid social and display campaign activity for one of the businesses … major clients, unlocking audience and customer insight. Acting as the primary POC for data and insights contact for the business. THE ROLE AND RESPONSIBILITIES Pulling together multiple media metrics from on and offline sources to support marketing effectiveness story Extract client data to join with datasets to tell a more »

to hire an Experience Manager for their Product Team. In this role, you'll play a pivotal part in shaping impactful and locally relevant customer experiences on the company website, aligning with strategic objectives, and leveraging data-driven insights. Your responsibilities will include contributing to the global product vision … have a strong background in experience design, digital marketing, SEO, and/or website product management. You should be adept at interpreting data and customer behaviours into actionable insights, with exceptional communication skills to articulate recommendations effectively. The ability to manage multiple projects concurrently and collaborate with international teams … holiday per annum, pro rata. Key Responsibilities: Lead the evolution of the website as a key platform for consumer and enterprise solutions Utilise data, customer insights, and industry standards to identify opportunities for innovative capabilities and user experiences Collaborate with internal and external partners to conduct various research types more »

data manipulation and reporting and expertise in Excel to drive strategic decision-making. Responsibilities: Email Marketing: Develop and execute comprehensive CRM strategies to enhance customer relationships and drive revenue growth. Lead the planning, execution, and optimisation of email marketing campaigns, including segmentation, personalization, and A/B testing. Data … campaign performance and drive continuous improvement. Use advanced Excel skills to manipulate data sets and generate comprehensive reports, reporting to stakeholders across the business. Customer insights: Design and execute surveys to gather customer feedback and insights. Analyse survey data and summarise key findings to share with stakeholders across more »

plans. Assists the team in achieving specific goals for each product, including evaluating product performance, and identifying innovations to deliver business value and address customer needs to improve the product's performance. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to … for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product … enhance existing products, or improve performance. Interacts and collaborates with stakeholders on key product considerations and aligns with product vision, features and roadmap. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs . Contributes to defining the Minimum more »

Product vision by collaborating with stakeholders on key product considerations and aligns with product vision, features and roadmap to support business unit goals. Leverages customer insights, feedback, financials, compliance, and risk data to define product features and roadmap in partnership with other SMEs and potentially grow existing and/… or build new product portfolio(s) through new value added and enhanced customer experiences. Leads design, development, and implementation of new product strategy. Works cross functionally to manage shared goals and priorities. Establish Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) for the product family and ensure … alignment with senior leadership (e.g., SPO, Dir, etc.). Defines and Creates prototypes (e.g., MVPs, POC, etc.) based on customer feedback to test, learn, and validate ideas before committing to larger scale development. Synchronizes and aligns with Product Family POs on prioritization and delivery to maximize Product Family Value. more »