London, England, United Kingdom Hybrid / WFH Options
Palladium Digital
robust, user-centric solutions, fostering effective communication and cooperation Create high-quality output for clients that is impactful, meaningful, and inspiring, ranging from customerjourney maps, product roadmaps to digital products that meet client objectives Build strong, lasting relationships with your clients and identify and act more »
delivery capabilities, Tag’s expertise to deliver personalized, omnichannel content in real-time and at-scale for clients remains unparalleled across the entire customerjourney, unlocking marketing effectiveness and efficiency. Tag and dentsu bring together our innovation and technology infrastructure to help solve clients’ toughest challenges. … actionable recommendations and be ready to quickly get to work in an agile multidisciplinary team of Developers, Designers, and Analysts focused on the customer’s omnichannel buying experience. Specifically, for the current assignment, you need to have experience working closely with Service Design and Data Science teams, preferably … quality user research is both carried out and delivered effectively into the design process and final service. Key Capabilities: Desk Research Usability Testing Customer Interviews Insights building Documentation Stakeholder management Job Qualifications: Essential 5+ years of UX research experience You have a proven track record of leading end more »
mix, leading everything from social media or launch campaigns to DM and web build. We also provide very senior strategic planning for clients, customerjourneymapping and helping clients to envision their future business, beyond just communications. OUR PURPOSE: So what do we actually do? Put … to create useful and delightful experiences for people. It’s why we describe ourselves as ‘the challenger agency for challenger brands’. The Customer Engagement team is a more recent arm of the VCCP Partnership. Our vision is to transform the work for our clients by combining the … brand thinking, data intelligence, creativity and technology. THE ROLE: We are looking for a strong Midweight Project Manager who can manage key CE (customer engagement) projects within the VCCP Partnership. These work will range from Customer Engagement and CRM focused, strategic, data-led and production projects more »
our users during all stages of a product lifecycle. CustomerJourneyMapping: focus on the ‘what’ vs the ‘how’ to map out the customer’s journey from beginning to end. Market Research and Assessment: ability to understand market trends, competitor landscape more »
our users during all stages of a product lifecycle. CustomerJourneyMapping: focus on the ‘what’ vs the ‘how’ to map out the customer’s journey from beginning to end. Market Research and Assessment: ability to understand market trends, competitor landscape more »
over 280,000 employees as of January 2021. The Role The Senior Strategist leads the creation of digital marketing strategies, campaign plans and customer experience-led transformation. They will identify business goals and objectives, use data and research to develop responses to briefs, create strategic recommendations and proactively … you will also help drive the strategic direction of major accounts in the agency. Digital strategy: Craft digital strategies for complex marketing and customer experience (CX) projects both the overarching strategic direction and specific customer propositions. Develop ideas off the back of these strategies and sell … of content and the relationship between owned, earned and paid media. Client workshops: Running custom canvas workshops, such as insight gathering and prioritisation; customerjourneymapping; value proposition mapping and validation; and formulating and substantiating business cases. Audience insight: Responsible for the design and execution of more »
London, England, United Kingdom Hybrid / WFH Options
Aventum Group
They will be primarily responsible for maximising the value delivered by the Scrum team by ensuring that the team backlog is aligned with customer and stakeholder needs, including managing the Scrum team. Responsibilities: They collaborate with prospective users and clients to understand and anticipate their needs and translate … into product requirements. Defines product roadmap with input from all relevant stakeholders based on the product vision. Works with market research and creates customerjourney maps and empathy maps as needed. Manage the product backlog (Epics, Features, Stories) and prioritise the backlog with stakeholders. Create and … with Hold backlog refinement sessions. Hold team ceremonies. Accepts stories as done, ensuring the detailed acceptance criteria have been met. Acts as a customer for team questions. Typically runs the Show and Tell sessions for internal or external business stakeholders. Creates process maps, wireframes and data flow diagrams. more »
Edinburgh, Scotland, United Kingdom Hybrid / WFH Options
BWD Search & Selection
opening as an Experience Designer based in Edinburgh, with hybrid working. The role will lead the design and optimization of end-to-end customer journeys to ensure a seamless customer experience, you will document and present the service design process and outcomes, providing recommendations and guidelines … be in addition to the below requirements; Minimum of 3 years of experience in service design or related roles Experience of blueprints and customerjourneymapping Proficiency in design thinking and human-centred design methodologies Strong portfolio showcasing your service design work and its impact on … the customer experience Excellent communication and presentation skills, with the ability to effectively communicate design concepts and insights to stakeholders at all levels of the organization Strong analytical skills, with the ability to use data and metrics to inform design decisions Experience using design, prototyping, and research tools more »
Analyst - 12 month FTC - Chatham Are you ready to shape the future of our organization's IT landscape? Join us on an exciting journey as we navigate through a post-merger environment, building a legacy and embracing transformative change. This is a 12-month Fixed Term Contract opportunity … who have the experience and knowledge set out below: Previous experience as a Business Analyst in the Financial Services industry preferred. Proficiency in customerjourneymapping, process modeling, data modeling, stakeholder management, and traceability matrix. BA Professional Certification (e.g., CBAP, BCS International Diploma in Business Analysis more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Sanderson Recruitment
III) Experience of sizing technical projects related to Service Now Experience of developing workflows and processes into Service Now Experience of Process and CustomerJourneymapping Experience of engaging authoritatively and effectively with internal colleagues and external suppliers Strong analysis and problem-solving abilities more »
AND EXPERIENCE Experienced user of tools such as Figma User experience expert with a history of driving business improvement across multichannel client journeys Customerjourneymapping experience User research and usability testing experience BENEFITS Up to £65,000 Flexible hybrid working pattern Opportunity to grow and more »
London, England, United Kingdom Hybrid / WFH Options
E.ON Next
marketing team. You’ll be reporting into the Brand and Marketing Manager and take charge of a team of over 15, structured across customer engagement, smart meter and commercial pillars. The team handles customer communications across a variety of channels ranging from DM, email, SMS and … own channels for our residential and SME customer base of five million across both EON Next and Sainsbury’s Energy brands. You’ll define and implement CRM strategy in line with a variety of business goals such as home energy tech cross-sell, customer contract renewal … expertise, you’ll proactively identify areas of synergies and cross-pollination across campaigns. You’ll focus on driving CRM initiatives such as uplifting customer marketing consent, customerjourneymapping, minimising customer email unsubscribes and defining optimal channel engagement culminating in the creation more »
City of London, London, United Kingdom Hybrid / WFH Options
E.ON Next
marketing team. You’ll be reporting into the Brand and Marketing Manager and take charge of a team of over 15, structured across customer engagement, smart meter and commercial pillars. The team handles customer communications across a variety of channels ranging from DM, email, SMS and … own channels for our residential and SME customer base of five million across both EON Next and Sainsbury’s Energy brands. You’ll define and implement CRM strategy in line with a variety of business goals such as home energy tech cross-sell, customer contract renewal … expertise, you’ll proactively identify areas of synergies and cross-pollination across campaigns. You’ll focus on driving CRM initiatives such as uplifting customer marketing consent, customerjourneymapping, minimising customer email unsubscribes and defining optimal channel engagement culminating in the creation more »
Central London / West End, London, United Kingdom Hybrid / WFH Options
E.ON Next
marketing team. You’ll be reporting into the Brand and Marketing Manager and take charge of a team of over 15, structured across customer engagement, smart meter and commercial pillars. The team handles customer communications across a variety of channels ranging from DM, email, SMS and … own channels for our residential and SME customer base of five million across both EON Next and Sainsbury’s Energy brands. You’ll define and implement CRM strategy in line with a variety of business goals such as home energy tech cross-sell, customer contract renewal … expertise, you’ll proactively identify areas of synergies and cross-pollination across campaigns. You’ll focus on driving CRM initiatives such as uplifting customer marketing consent, customerjourneymapping, minimising customer email unsubscribes and defining optimal channel engagement culminating in the creation more »
than 110 years. Underlying all activities is our “At your side” spirit, which always places our customers first. We do this with a customer-first attitude and commitment to the circular economy, ensuring minimal impact on the environment through our “At your side 2030” vision and environmentally conscious … European Headquarters of the Brother Group. Working alongside 20 European offices, BIE manages Pan European operations and strategy, ensuring a genuinely unified and customer-centric approach is always adopted. BIE also provides sales offices with support in Product Marketing, Technical and Logistic Services, Environmental strategy and management, IT … for the future. At Brother, we are proud to deliver amazing IT services and experiences through our talented people in an agile and customer-centric way. About the Role A Fantastic opportunity has arisen for a Customer Experience Specialist to join Brother in our European Product more »
driving product excellence and shaping the future of business technology. Join us in our mission to revolutionize data management and contribute to our journey of continuous innovation. The business has been built by 3rd-time Founders who have already built successful SaaS companies in London such as Yieldify … most challenging issues facing our users, manage prioritisation, create specs and deliver great user experiences. You’ll collaborate across the organisation with Sales, Customer Success, Marketing, UX and Engineering teams and industry experts to help achieve BlissContract’s vision. We want you to question assumptions and drive our … and tracking key KPIs/metrics, sharing learnings to multiple internal and external stakeholders - Use this data to find opportunities to innovate, improve customer experience and increase adoption. - Being passionate about all things product and helping maintain a product culture across the business Requirements: - Experience in an early more »
experience, responsible for defining data models and flows, and analyse data sets to obtain models and insights, creating product visions, backlogs and roadmaps, customerjourneymapping and user story mapping. If you are interested, please apply with the latest version of your CV for an immediate more »
right to work in the UK. We are looking for candidates who are working in DIGITAL programmes. Specifically if you have gone through customerjourney mapping. You will currently be working in a Global business and be used to soliciting requirements from key stakeholders around the more »
advisor status. Develop and maintain account plans and territory management. Own all High Value Touch Points (HVTPs) such as QBRs/strategic review, customerjourneymapping, executive engagements. You will be responsible for owning the sales cycle including managing all meetings, proposals, presentations, SOWs, pipeline management more »
A global travel organisation are looking for an enthusiastic Business Analyst with experience of customerjourneymapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk … of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customerjourney, and improving customer loyalty. This programme of work is being driven by their CEO … prior experience working through the discovery phase of complex greenfield projects to figure out scope and next-steps. You'll need experience of customerjourneymapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world more »
A global travel organisation are looking for an enthusiastic Business Analyst with experience of customerjourneymapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk … of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customerjourney, and improving customer loyalty. This programme of work is being driven by their CEO … prior experience working through the discovery phase of complex greenfield projects to figure out scope and next-steps. You'll need experience of customerjourneymapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world more »
A global travel organisation are looking for an enthusiastic Business Analyst with experience of customerjourneymapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk … of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customerjourney, and improving customer loyalty. This programme of work is being driven by their CEO … prior experience working through the discovery phase of complex greenfield projects to figure out scope and next-steps. You'll need experience of customerjourneymapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world more »
A global travel organisation are looking for an enthusiastic Business Analyst with experience of customerjourneymapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk … of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customerjourney, and improving customer loyalty. This programme of work is being driven by their CEO … has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customerjourneymapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world more »
A global travel organisation are looking for an enthusiastic Business Analyst with experience of customerjourneymapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk … of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customerjourney, and improving customer loyalty. This programme of work is being driven by their CEO … has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customerjourneymapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world more »
A global travel organisation are looking for an enthusiastic Business Analyst with experience of customerjourneymapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk … of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customerjourney, and improving customer loyalty. This programme of work is being driven by their CEO … has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customerjourneymapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world more »
