2 Customer Journey Map Jobs in the UK excluding London with Remote Work Options

Customer Experience (CX) Manager Up to £45,000 Altrincham, Hybrid working 3-4 days a week in the office Forward Role are working with a leading B2B financial services business committed to delivering exceptional service to their customers. With a focus on excellence and a customer-centric approach, they are expanding the team and seeking an experienced Customer Experience (CX) Manager. The ideal candidate will have experience supporting contact centres and digital led businesses. As the CX Manager, you will play a pivotal role in shaping and enhancing the overall customer experience across all touchpoints. You will be responsible for developing and implementing strategies to elevate customer satisfaction, strengthen client relationships, and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey more »

opening as an Experience Designer based in Edinburgh, with hybrid working. The role will lead the design and optimization of end-to-end customer journeys to ensure a seamless customer experience, you will document and present the service design process and outcomes, providing recommendations and guidelines … be in addition to the below requirements; Minimum of 3 years of experience in service design or related roles Experience of blueprints and customer journey mapping Proficiency in design thinking and human-centred design methodologies Strong portfolio showcasing your service design work and its impact on … the customer experience Excellent communication and presentation skills, with the ability to effectively communicate design concepts and insights to stakeholders at all levels of the organization Strong analytical skills, with the ability to use data and metrics to inform design decisions Experience using design, prototyping, and research tools more »