1 to 9 of 9 Permanent Customer Journey Map Jobs with Hybrid or WFH Options

Conversion Rate Optimisation Analyst, you will: Analyse user behaviour across digital touchpoints using web analytics tools, and develop insights from data trends, user journey analysis, and customer feedback to identify potential optimisation opportunities Design, implement, and manage A/B and multivariate tests to validate hypotheses … goals, and monitor test performance, interpret results, and provide recommendations for successful rollout or further testing. Funnel Flow Analysis: Deliver insights into the customer journey, with a focus on understanding and improving the conversion funnel, identifying drop-off points, and proposing solutions Feature Performance Measurement: Collaborate … optimization Proficiency in analytical tools and insights tools such as Google Analytics and Power BI Strong understanding of eCommerce metrics, conversion funnels, and customer journey mapping Ability to translate data into actionable insights and communicate them effectively to stakeholders Experience with A/B testing and more »

analyses into onsite behaviour, identifying trends and opportunities to optimize the user experience and conversion pathways Funnel Flow Analysis: Deliver insights into the customer journey, with a focus on understanding and improving the conversion funnel, identifying drop-off points, and proposing solutions Feature Performance Measurement: Collaborate … optimization Proficiency in analytical tools and insights tools such as Google Analytics and Power BI Strong understanding of eCommerce metrics, conversion funnels, and customer journey mapping Ability to translate data into actionable insights and communicate them effectively to stakeholders Experience with A/B testing and more »

product, or products, within an engagement. You will collaborate with clients undertaking major Digital Business Transformation (DBT) engagements to understand their business, end-customer needs, and then constantly deliver value with fast increment cycles. Job Description Partner with client(s), strategists, experience leads, and architects to frame business … goals and value pools from which we can shape product propositions that provide transformative business outcomes and customer experience Develop product vision, strategy, market/user research, by keeping the customer at the centre of everything we do while using design thinking tools Represent client in … ideation workshops with cross-functional leaders where you identify new ideas, customer needs, pain points, and solution options Establish customer journey mapping to guide product development; then validate that learning with user testing Collaborate with product owners, solution managers, and cross-functional product managers more »

Job Title: CRM Manager Location: London, UK (Hybrid) Company: Leading Digital Agency About the Role We are seeking a data-driven and customer-focused CRM Manager to join our innovative digital agency in London. As a key part of our team, you will take charge of our CRM … ll work closely with cross-functional teams—creative, data, and client services—to create highly personalized experiences that build brand loyalty and optimize customer journeys. Key Responsibilities Develop and Implement CRM Strategy : Design and execute a comprehensive CRM strategy across email, SMS, and in-app messaging to engage … and retain customers. Campaign Management : Manage end-to-end campaigns, including segmentation, targeting, testing, and reporting. Continuously optimize based on performance insights. Customer Journey Mapping : Build and optimize customer journeys to ensure a seamless and engaging user experience across all touchpoints. Data & Insights : Analyze more »

product, or products, within an engagement. You will collaborate with clients undertaking major Digital Business Transformation (DBT) engagements to understand their business, end-customer needs, and then constantly deliver value with fast increment cycles. Job Description Partner with client(s), strategists, experience leads, and architects to frame business … goals and value pools from which we can shape product propositions that provide transformative business outcomes and customer experience Develop product vision, strategy, market/user research, by keeping the customer at the centre of everything we do while using design thinking tools Represent client in … ideation workshops with cross-functional leaders where you identify new ideas, customer needs, pain points, and solution options Establish customer journey mapping to guide product development; then validate that learning with user testing Collaborate with product owners, solution managers, and cross-functional product managers more »

to uncover insights that drive strategic decisions and enhance user experiences. Bring your CRM know-how , particularly with HubSpot or NetSuite, to optimize customer interactions and build lasting relationships. Utilize your customer journey mapping skills to enhance experiences through a test-and-learn mindset more »

translate them into technically sound solutions within Braze. Collaboration with wider business areas including Product, Data and App teams to develop solutions for customer integrated approaches for CRM marketing. Implement and optimise data integrations between Braze and various data sources, ensuring data integrity and accuracy. Develop and optimize … resolve technical issues, troubleshoot problems, and provide technical support to internal stakeholders. Analyse deliverability performance data and provide insights and actions to optimise customer engagement strategies. Contribute to the development and documentation of Braze-related processes and protocols. What you will need: Proven experience as a CRM Technical … services, and data integration techniques. Strong experience with HTML, CSS, and JavaScript for email and web template development. Strong understanding of CRM principles, customer journey mapping, and omnichannel marketing strategies. Proficient in SQL and comfortable working with large datasets and data manipulation. Proficient in analytical and more »

process. Take ownership of on going projects to ensure they are successfully brought to market. Conduct market research, analyse industry trends and identify customer needs to drive development initiatives that address these requirements effectively. Long range planning, supporting the delivery of a comprehensive roadmap for future Online Retail … and the wider One Toyota family and across the dealership network. Support development of reporting and integration of data and analysis to anticipate customer needs and future backend improvements. Essential Skills and Behaviours: Inquisitive mindset: always looking to challenge the status quo and bring new ideas to the … table. An interest in all things eCommerce and customer experience. Confident in communicating with internal and external stakeholders. A logical thinker with strong analytical skills. Ability to influence and network at all levels. Proven capabilities in Project/Product Management Proficiency in PowerPoint and Excel Minimum of more »

how your insights saved the day, whether it was helping a product team avoid a feature flop or rescuing them from yet another customer journey map. • Strong collaboration skills : You speak multiple languages—research, product, design, engineering—and can translate findings so clearly, even that one … but aren’t afraid to roll up your sleeves for a workshop, or jump into the trenches when someone mentions there’s an affinity map that’s gone rogue. • Curiosity and empathy : Whether you’re peering into an Excel sheet or conducting field studies, you’re always trying to more »