2 Permanent Customer Requirements Jobs in Bracknell

Partner are seeking a 1st line support analyst to join our friendly Bracknell office. Reporting to the Service Desk Team Lead , you will provide customer support to improve and maintain the technology performance for all of Air Partner’s Helpdesk activities across the Group. Primarily working alongside other Helpdesk … Air Partner Group as required. Provide advice to customers on the efficient and safe use of computer systems. Ensure efficient resolution of faults and customer feedback are addressed as a priority. Maintain ownership of calls, communicating with customers to achieve response targets defined with Annual Performance Reviews and KPI … s. Use technical knowledge to interpret customer requirements, troubleshoot calls, provide advice, and fault resolution on first contact as per the Service Desk SLAs. Provide technical advice to customers and Team members communicating technical system matters to non-technical staff clearly to ensure understanding. Ensure the Service Desk more »

members in the preparation and coordination of proposals, requests for information, and other marketing efforts. Responsible for the technical review and understanding of the customer’s requirements in their requests for proposals including system designs, single line drawings, single line drawings, microgrids and microgrid controls, etc. Responsible for … storage systems & microgrid controls, energy management systems, and electrical SCADA applications · Knowledge of applicable renewable and electrical codes and standards IEEE, 1547, NERC-CIP requirements, IEC61850, Sunspec, MESA standards, and LGIA requirements · Knowledge of various control schemes (frequency, voltage, VARS, Ride-through, etc.), protection schemes, and regulatory requirements … Experience troubleshooting microgrid control systems that are not functioning properly. · Experience with grid simulation studies and test software to ensure microgrid controls solutions meet customer requirements. · Capable of programming using function blocks, SQL, Visual Basic, C, C++, C#, or equivalent · Experienced with hybrid power projects feasibility study and implementation more »