1 to 25 of 95 Customer Service Jobs in Berkshire

IT on are looking for an experienced Senior ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers. Join our South East team supporting schools and Trust in multiple locations around Reading, Sur... APCT1_UKTJ more »

and e-learning modules. Coach and mentor new hires during their onboarding process, ensuring they are comfortable and confident in their ability to handle customer inquiries. Provide ongoing support and development opportunities for existing call center representatives, helping them improve their performance and stay up-to-date on the … multiple retailers in the UK and internationally who support the UK market, and leadership to ensure training programs align with overall business objectives and customer service goals. Stay current on brand developments, industry best practices, and customer service trends to continuously improve training content. Evaluate the … of adult learning principles and instructional design methodologies. Excellent communication, presentation, and interpersonal skills. Passion for our brand and a commitment to providing exceptional customer service. Experience working in a fast-paced, customer-service oriented environment (a plus). Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint more »

Technical Support Engineer - Audiovisual Do you want to join a growing, modern AV business that delivers a world-class service working with some of the latest and most innovative technology, if so then this could be for you! We have partnered with this medium sized AV firm who provide … of promoting from within Access to continuous mentorship within the business with clear lines of communication with Directors Key Skills and Responsibilities Maintain the Service Level Agreement T&Cs Troubleshoot basic to intermediate AV and Video Conferencing issues Act as the secondary contact point for the clients contacting the … and manage multiple tasks ensuring priority is allocated appropriately Provide mentorship to more junior members of the Helpdesk team Maintain a high level of customer service Experience with Crestron, Polycom, Cisco & Extron equipment preferred You will be joining a wider team that is driven and supportive with clear more »

elements of the proposition. The role will entail setting up, testing, and delivering a series of pilots for a B to B to C service proposition. The individual will be responsible for developing and testing the process and refine as necessary for a successful delivery. What will my key … working with? Marketing Manager – Trade Services, internal cross functional teams A great candidate will have: Degree educated. 5+ years’ experience in B2B and B2C service providers Experience of working within a matrix organisation structure Managing cross functional project teams Entrepreneurial. commercially astute, and self-motivated Excellent communication, negotiation, and … interpersonal skills Project Management expertise Good at building relationships & committed to providing excellent customer service. Ability to resolve conflicts that arise as a result of the B to C service delivery. Enjoys a collaborative working environment. Proficient user of Microsoft office Experience in the home improvement or construction more »

also be considered. Responsibilities: Take ownership of IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed uptime service levels. Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work. Perform limited maintenance tasks … smooth operation of the data center heating and cooling systems and overall facility. Permit and monitor contract vendors. Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system. Including trouble tickets and customer installations of electrical and physical equipment. Take daily operational readings of all … changes for internal works or for vendors.greater than Remove if not required Proactively identify issues and take the needed steps to resolve. Assist with service delivery tasks when needed. Key Skills, Requirements and Competencies: Experience in a critical operations environment and/or data center experience preferred, but not more »

HONOR United Kingdom (hihonor.com) Title: Call Centre Manager Job Location: Reading, UK (will move to London in H2 2024, Frequent business trips to various customer locations (including some international travel) About the Role In this exciting role, you will play a pivotal role in shaping the success of our … responsible for developing and delivering engaging training programs that equip new hires and existing representatives with the knowledge, skills, and behaviours to provide exceptional customer service that reflects our brand values. Ultimately you propel sales of our focus models by actively taking part in the sales process. This … and e-learning modules. Coach and mentor new hires during their onboarding process, ensuring they are comfortable and confident in their ability to handle customer inquiries. Provide ongoing support and development opportunities for existing call center representatives, helping them improve their performance and stay up-to-date on the more »

We want to hear from you! Air Partner are seeking a 1st line support analyst to join our friendly Bracknell office. Reporting to the Service Desk Team Lead , you will provide customer support to improve and maintain the technology performance for all of Air Partner’s Helpdesk activities … on Audio Visual and Meeting Room functions during client-based training onsite in Bracknell as a priority. You will support client requests as per Service Levels across all the areas of the group. You will be involved with the administration of new and departing users and ensuring that all … represent Technology, and will need to be focused, driven and curious. You Will: Understand and promote the technology framework in the daily role of service operations. Provide solution(s)/work around(s) to Incidents and Problems. Maintain accuracy of Technology data daily through due diligence and process. Attend more »

associated products to cladding, render & rainscreens or other building envelope related systems A good understanding and working knowledge of AutoCAD 3D design Must have customer service experience Must have excellent communication skills both written and verbal High attention to detail Organised, team player with the ability to work more »

time, Permanent Start Date: ASAP An exciting opportunity has arisen to join us as a Project Manager. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look … with more senior stakeholders. You will be skilled in building a picture of client needs and be passionate about delivering the highest levels of customer service. You will have a good understanding of work breakdown structure as demonstrated by your ability to develop a project plan with added product … off meetings with limited supervision. You will be the first point for escalations and respond to questions in real-time. You will also conduct service reviews and assist with contract renewals. Projects will vary in terms of scale and complexity across a diverse range of SMEs and hospitality clients. more »

site. Fire, security and building systems monitoring, including CCTV. Identifying and reporting Health & Safety issues and carrying out first aid if necessary. Responding to customer requests and queries Maintaining records including incident reports using computer- and paper-based systems An SIA Door Supervision (DS) or Security Guarding (SG) license … this role you will also need: Excellent communication, organisation and interpersonal skills The ability to remain calm and professional under pressure Experience in a customer-facing role, ideally in security Five years' checkable history and references To pass a criminal records check (CRC) to the required standards The following … Insurance Scheme • Discount shopping platform • Employee Assistance Programme • Cycle to Work Scheme Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our more »

and configuration of desktop computers, laptops, printers, and other IT equipment, ensuring they are functioning correctly and securely. Respond to IT support tickets and service requests in a timely and professional manner, escalating complex issues to senior IT staff as needed. Provide basic training and support to end-users … on IT systems, applications, and best practices to enhance productivity and efficiency. Maintain accurate records of IT assets, inventory, and support activities using IT service management tools. Assist with IT projects and initiatives as needed, including hardware deployments, software installations, and IT infrastructure improvements. About You Some experience in … team in a fast-paced and dynamic environment. Willingness to learn new technologies and adapt to changing IT environments. A commitment to providing exceptional customer service and support to end-users. Benefits: Competitive salary package Comprehensive benefits package after probation period completed. Opportunities for career growth and development more »

For ourEMEA Service Operations team we are looking for aServices Quality Regional Business Process Owner. In this role, you will be responsible for developing and managing the EMEA Services Quality Management processes, providing standardization across the region. As a Quality Lead, you will play a crucial role in the … Netherlands - Hengelo, Belgium - Groot-Bijgaarden, Spain - Barcelona, Sweden -Stockholm, Finland - Espoo, Germany - Bonn, Italy - Milan and Hungary Budapest. It is reporting to the EMEA Service Performance & Quality Manager. Responsibilities: Lead the Quality Management function for EMEA Electrical Services to establish a culture of zero error & customer satisfaction improvement … Collaborate with all process owners to ensure that all Quality process changes are approved by them, prior to implementation Capture Voice of the Customer VoC through customized surveys, developed and deployed for Services operational improvement Define and develop the Electrical Service Quality Management Framework aligned to Eaton Quality more »

whilst also responding to any maintenance or emergency appointments. We are looking for Dual Fuel Smart Meter Engineers who are passionate about providing excellent customer service along with the safe installation in our customers homes. For our Dual Fuel Smart Meter Engineers broken down: £45000 basic salary for … subject to a DBS check. Experience, enthusiasm and the will to succeed. What we expect: Safe working practices Honesty, reliability Strong work ethics Excellent customer skills About us: Orion are partners to the leading names of the energy industry in the UK with years of experience with Technical Managers more »

We need an electrically biased Field Service Engineers to join an experienced team and become an expert in our sector. We've been in business for over 180 years and with no 'on call' shifts, you'll always know where you need to be and when whilst installing, servicing … to £50,000) BENEFITS: · Company van included - available for private use · Company credit card and fuel card · 23 days holiday rising to 28 with service · 6% company pension · Laptop and mobile phone · Private healthcare LOCATION: Our UK office is based in Milton Keynes, but we'll be relocating to … Leicester this year. You'll be based from home as a Field Service Engineer. Covering the South and East Anglia, you'd ideally live in any of the following locations: Milton Keynes, Leicester, Reading, Watford, Cambridge, Slough, Oxford, Aylesbury, High Wycombe, Luton, Northampton, Peterborough, Bedford, Crawley, Woking, Guilford, Andover more »

Are you an experienced engineer who can provide Internal sales support to our field-based sales team, handle reactive customer enquiries, account manage their expectations, and provide after sales customer and technical support? You can be part of a large, growing commercial team, in a brand-new role … as part of a large internal team, your role will be varied technically and commercially, no two days will be the same! Our existing customer base is diverse covering materials handling, food and beverage manufacturers, process and packaging machinery, converting, bulk handling, lifting industry, milling, heavy engineering etc. Reasons … Users and OEM's. You'll be the focal point of contact for our existing customers, account managing their expectations to provide after sales customer service and sound technical advice and providing strong support to our external sales team in the field too. In addition, you will: Account more »

to safety protocols and guidelines while working on-site. This field-based role requires travel to project sites for installation and maintenance. Provide excellent customer service to clients. Requirements High school diploma or equivalent; relevant technical certifications are a plus. Proven experience as a Data Cabling Technician or more »

You're an experienced Air Compressor Service Engineer aspiring to become a Service Manager. With your expertise in Air Compressors, you now want to use your excellent people skills to share your knowledge with the wider team and help them develop. Based in High Wycombe, you'll be … servicing at our customer's sites within a 60 mile radius of our office. BASIC SALARY: Competitive Salary BENEFITS: · On call cover with paid overtime · Company van (available for private use) · Incentives for passing leads to our sales team · Full company benefits package including pension · Good holiday package plus … in our sector, but 95% of our customers are within 60 miles of our office resulting in less travel · Realistic opportunities to manage the service team · You'll be incentivised to pass leads onto our sales team JOB DESCRIPTION: Service Engineer, Field Service Engineer - Air Compressors, Industrial more »

for our farmer clients across the region using GPS technology. Often working alone, you will be self-motivated, organised and have previous experience involving customer-facing activities to ensure we provide a professional and safe service to customers. This is a physically demanding role, and you must be … plan with employer contributions of up to 7% Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers About You Strong customer focus Strong communication skills both over the phone and face to face Full UK driving licence Able to work outside in all conditions IT … As a Soil Technician your role will involve: Field services including GPS soil sampling Handling of digital data and maps Management and planning of customer orders and schedules Basic ATV and hardware/software maintenance Understanding and deliver exceptional customer service to internal and external stakeholders Excellent more »

may be required to complete the safe installation and removal of smart meters (SMETS2) in domestic properties when needed. We strive to provide excellent customer service to our customers ensuring that all jobs are complete timely and that the customers are well informed on the benefits and safe … The benefits Flexible working approach Company van Opportunity to progress your career in a thriving business Access to our Employee Assistance Programme Online GP Service,24 hours a day, 365 days a year Recommend a Friend scheme Reward & Recognition Scheme Access to My Rewards which provides amazing reductions on … to 10% on restaurants and takeaways Up to 25% off gym membership What youll need to be successful We promise to deliver the best service to our customers, to be able to achieve this we strive for our skilled Engineers to be passionate and take a real pride in more »

client companies provide data analyses, reports and statistics to co ordinators of the e-learning programmes within large prestigious organisations worldwide liaise with sales, customer success, development and other teams across your organisation to provide excellent customer service manage support tickets, prioritise cases according to urgency and … support as required You must have: strong communication skills verbally and in writing to communicate with software users and managers motivation to provide excellent customer service ability to handle a varying workload including peaks of demand analytical skills to understand problems and issues and data motivation to learn … to work effectively within the support team and wider company Ideal skills and attributes that would make you stand out include any of: previous customer support experience in software solutions experience of e-learning solutions experience of supply chain or procurement solutions French language skills Benefits: 25 days leave more »

METERING SERVICE ADVISOR Carbon60 are looking to recruit a Metering Service Advisor to work for a large utilities company based in Reading. ROLE : Metering Service Advisor SALARY: £14 p/h, circa £27,000 per annum (PAYE) JOB TYPE : 6 months with extension likely LOCATION : Reading (RH1 … where calls will need to be made to customers and third parties. THE SUCCESSFUL CANDIDATE: Proficient with spreadsheets is a must. Previous experience in customer service roles. Good IT skills. Application by CV or call Paloma Lopez at Carbon60 on 07360 514 822. Carbon60, Lorien & SRG - The Impellam more »

IT on are looking for an experienced Senior ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers. Join our South East team supporting schools and Trust in multiple locations around Reading, Surrey and Berkshire. You will be responsible … of experience of using Microsoft Office365. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability more »

people-first culture with fantastic career development opportunities. Our client is looking to add a B2B Order Management Specialist German Speaker (remote) to their customer service team. In this role, you will manage the end-to-end O2C process from order receipt, through to fulfilment, shipping, delivery and … EU and act as the face of the business Monitor product availability and communicate any issues around shortages, cuts and potential backorders Track the customer order journey against an agreed set of KPIs and SLA Contribute to process development and continuous improvement within customer service itself What more »

commission Location: Slough Our client is looking for someone to join their Operations Team, assisting with the day to day running of the service department. You will inspect and repair equipment to the necessary quality and safety standards. Proactively serve & support customers in order to never lose an account … minimising lead time of customer orders. You will be accountable for administration and logistics activities, repairs and loan processes, resolving issues whilst maintaining a high level of quality control; SLA Delivery, Logistics, Customer Service. Repairs, services and inspects all items of equipment to the manufacturers standard Inspect and … perform quality control checks on all items of equipment to the manufacturers standard Point of contact for triage and support of customer technical issues and queries by telephone Liaise with Team leaders to maximise customer satisfaction Actively seek and deliver process improvements to improve customer service more »

priority has been to keep the nation's pets healthy and their owners happy. By offering the very best pet insurance policies and great customer service we have helped millions of owners get their beloved pets back on their feet following illness and injury. We are passionate about more »