1 to 21 of 21 Permanent Customer Service Jobs in Edinburgh

Customer Service (Field Service) Engineer – Scotland (Central Belt) Competitive base salary + bonus + overtime (£44,000 OTE-Year 1) + company car + share scheme Siemens Healthineers is recruiting for a Customer Service (Field Service) Engineer in the Scotland Central Belt region to … install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical devices and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at Health Boards within Scotland. The role is primarily weekdays, with … weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. Ensure material parts are more »

Excellent opportunity for an IT Service Desk professional with MSP experience to progress their career into a Service Desk Coordinator role. You will join a leading Managed Service Provider (MSP), dedicated to delivering top-tier IT services and support to clients, ensuring their systems remain secure, operational … and future-ready. They pride themselves on their customer-centric approach and innovative solutions. Role Overview: The Service Desk Coordinator will serve as the primary point of contact for all service desk inquiries. The individual in this role will ensure that client requests are handled professionally, efficiently … and in a timely manner. This role requires excellent organisational and communication skills, the ability to prioritise tasks, and a customer-focused approach to problem-solving. Key Responsibilities: Client Interaction & Triage: Act as the first point of contact for clients reaching out to the service desk via phone more »

and network installations? We have an exciting opportunity for you to join a leading technology provider, specializing in innovative digital solutions for the Quick Service Restaurants (QSR), Hospitality, and Retail sectors. Role Overview: As an IT Field Engineer, you will be responsible for overseeing new customer site installations … and providing ongoing maintenance for digital solutions across various locations. You'll manage both hardware and software elements, ensuring seamless installations of self-service kiosks, server infrastructure, and networking systems. The role requires travel across a defined region (up to 100 miles from home) and occasional nationwide support. Key … Responsibilities: Lead and manage the installation of digital solutions at new customer sites. Perform break/fix tasks for various hardware and connectivity issues. Provide on-site support, ensuring smooth installation and operation of products. Collaborate with on-site personnel, including electricians and builders. Offer high-quality customer more »

and network installations? We have an exciting opportunity for you to join a leading technology provider, specializing in innovative digital solutions for the Quick Service Restaurants (QSR), Hospitality, and Retail sectors. Role Overview: As an IT Field Engineer, you will be responsible for overseeing new customer site installations … and providing ongoing maintenance for digital solutions across various locations. You'll manage both hardware and software elements, ensuring seamless installations of self-service kiosks, server infrastructure, and networking systems. The role requires travel across a defined region (up to 100 miles from home) and occasional nationwide support. Key … Responsibilities: Lead and manage the installation of digital solutions at new customer sites. Perform break/fix tasks for various hardware and connectivity issues. Provide on-site support, ensuring smooth installation and operation of products. Collaborate with on-site personnel, including electricians and builders. Offer high-quality customer more »

PMO Analyst Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has more »

Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described … Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection Apply to find out about our other benefits What you'll be doing Support the Head of Function on functional engagement … and to Line 1 What we're looking for Proven experience within the financial services sector is essential Knowledge of one of the shared service disciplines - finance, IT, 3rd party management Conversant with best practice enterprise risk management processes and frameworks An organised self-starter with strong report-writing more »

Job Title: Field Service Technician Location: Various sites in the UK, including East Lothian and Edinburgh. Hours: Full-time, 37 hours per week, with flexibility for travel. Salary: £36,000 - £46,000 + OT per annum, dependent on experience. About Us: Our client is a leader in the hydrogen … sustainable energy solutions? Do you have a background in electrical engineering, enjoy travel, and thrive in a dynamic environment? We are looking for Field Service Technicians/Engineers to join our clients forward-thinking team! Key Responsibilities: Travel frequently across the UK, Ireland, and potentially internationally to provide high … levels of customer support. Install and commission electrical systems and equipment. Conduct regular maintenance, diagnose faults, and carry out repairs to ensure optimal functionality and reliability. Investigate and resolve complex technical issues related to electrical systems. Deliver exceptional customer service, providing technical guidance, training, and support to more »

and grow within a leading technology provider, serving the financial services sector. You will be the client's first point of contact, responding to service requests and incidents, where appropriate escalating to the relevant teams. Your role's primary focus will be providing remote support to our clients. This … while performing daily support tasks as required. Experience working directly with end users on a daily basis along with a passion to deliver superior customer experience and technology is required. Responsibilities (including but not limited to the following as required): Provide best in class technical support to our clients … policy management (Group Policy & Intune). Experience in support Mac OS X devices. Qualifications: Minimum 3 years' experience working in IT roles demonstrating excellent customer service and support. Relevant professional qualifications a plus Great attitude, team player always willing to pitch in and take on new tasks Proactive more »

and grow within a leading technology provider, serving the financial services sector. You will be the client's first point of contact, responding to service requests and incidents, where appropriate escalating to the relevant teams. Your role's primary focus will be providing remote support to our clients. This … while performing daily support tasks as required. Experience working directly with end users on a daily basis along with a passion to deliver superior customer experience and technology is required. Responsibilities (including but not limited to the following as required): Provide best in class technical support to our clients … policy management (Group Policy & Intune). Experience in support Mac OS X devices. Qualifications: Minimum 3 years' experience working in IT roles demonstrating excellent customer service and support. Relevant professional qualifications a plus Great attitude, team player always willing to pitch in and take on new tasks Proactive more »

technology provider, serving the financial services sector. You will be the client's first point of contact during the after-hours period, responding to service requests and incidents, where appropriate escalating to the relevant SME teams, utlising the on-call system when required. Your role will be exclusively providing … professionalism while performing support tasks as required. Experience working directly with end users on a daily basis along with a passion to deliver superior customer experience and technology is required. Responsibilities (including but not limited to the following as required): Provide best-in-class technical support to our clients … policy management (Group Policy & Intune). Experience in supporting Mac OS X devices. Qualifications: Minimum 3 years' experience working in IT roles demonstrating excellent customer service and support. Relevant professional qualifications a plus Great attitude, team player always willing to pitch in and take on new tasks Proactive more »

line)-Permanent – Edinburgh - £30k to 38k plus benefits Change Digital are recruiting for our global client an IT Support Analyst to join a busy service desk based onsite in central Edinburgh. This position requires strong customer service skills, troubleshooting, problem skills. You will be involved in installing … within a Microsoft environment. Skills required for this excellent career opportunity should include but not be limited to: Min 3 years on a busy Service Desk Office365 Active Directory Windows/Mac/iOS This is an exciting opportunity to join a forward thinking company who take pride in more »

Iconic are proud to have partnered again with a dynamic Managed Service Provider (MSP) based in Edinburgh, dedicated to delivering top-notch IT support and services to their diverse client base. They pride ourselves on our customer-centric approach and our commitment to excellence. The Role : They are … First Line Support Technician, you will be the first point of contact for clients, providing essential technical support and ensuring a high level of customer satisfaction. Key Responsibilities : Responding to client queries via phone, email, and ticketing system. Diagnosing and resolving technical issues related to hardware, software, and network … the setup and configuration of new equipment and software. Requirements : 1-2 years of experience in a First Line Support role within a Managed Service Provider. Strong understanding of Windows operating systems and Microsoft Office Suite. Basic knowledge of networking principles and troubleshooting. Excellent communication and customer service more »

on premise SQL Server and Azure database services. The ideal candidate will have a keen interest in new technology, be passionate about delivering unrivalled customer service, an efficient problem solver, and be self-motivated. You will be joining our team at a very exciting time. You will be … and committed professionals, and we would love to hear from you if you are passionate about innovative technology solutions. Key Responsibilities: Supporting our managed service clients database solutions (mainly based on SQL Server) as part of our DBA team, ensuring high levels of availability and performance Performing advanced troubleshooting more »

ll have good organisation skills and be able to communicate at all levels within a business, with a strong focus on collaboration and internal customer service. You’ll have working knowledge and experience with: providing technical support to end users and managing a helpdesk managing and monitoring IT operations more »

EH12, EH13, EH14, EH15, EH16, EH17, EH18, EH19, EH20, EH21, EH22, EH23, EH24, EH25, EH26, EH27, EH28, EH29, EH30. Join our team of Field Service Engineers (internally youll be known as a Field Technician) and earn a competitive salary of £29,000, plus overtime (on average£4,700) and … performance-based commission of£2,500. Were looking for motivated and customer focused individuals. No prior experience is required, we will train you in all aspects of the job and provide you with a mentor, so youll have everything you need to succeed! After completing our comprehensive training program … days are the same, so you will always be learning and finding new challenges. Be the expert in installations, fixing faults and delivering great customer service Diagnose errors and technical problems and determine appropriate solutions Document processes and follow company standard procedures and protocols Collaborate with the technical more »

EH12, EH13, EH14, EH15, EH16, EH17, EH18, EH19, EH20, EH21, EH22, EH23, EH24, EH25, EH26, EH27, EH28, EH29, EH30. Join our team of Field Service Engineers (internally youll be known as a Field Technician) and earn a competitive salary of £29,000, plus overtime (on average£4,700) and … performance-based commission of£2,500. Were looking for motivated and customer focused individuals. No prior experience is required, we will train you in all aspects of the job and provide you with a mentor, so youll have everything you need to succeed! After completing our comprehensive training program … days are the same, so you will always be learning and finding new challenges. Be the expert in installations, fixing faults and delivering great customer service Diagnose errors and technical problems and determine appropriate solutions Document processes and follow company standard procedures and protocols Collaborate with the technical more »

a critical role in providing services across the whole Group. We're seeking a highly skilled and motivated Database Engineer to join our dynamic Service Run team. Join us, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be … Analytical and organised. Excellent problem-solving and analytical skills. An adaptable attitude, wanting to provide a good service. Good communication and client facing/customer service skills. Support and provide technical advice on these technologies and promote best practise to the wider team. It would be great if more »

our clients based on-site in Edinburgh. Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service. The site benefits from easy access to travel links, free on-site parking … will need to either hold or be able to obtain SC Security Clearance. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client. Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Provide 1st … VDI terminals support tickets Hardware installation/upgrade/break fix for desktop, laptop, tablets and mobile devices Smartphone support (BlackBerry MDM) Assisting with customer projects on ad-hoc basis Create and update procedural documentation Basic telephony exchange support and local network cable patching Provide second line operational support more »

efforts, and a team of good people to inspire you and recognize the important work you do. We are currently looking for a highly customer-focused and enthusiastic IT Infrastructure Engineer supporting one of our clients based on-site in Edinburgh. Day-to-day activities will include resolving a … wide variety of Wintel infrastructure faults including server software and hardware incidents, service requests and project support, while minimising disruption and providing first-class customer service. The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant. This … will need to either hold or be able to obtain SC Security Clearance. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client. Adhering to technical standards, service delivery processes and ensuring service delivery is effective and efficient Responsible for 3rd Line more »

your problem solving skills and your ability to work as part of a team and take ownership. Your passion for providing a great IT service will go a long way here. To succeed in this role you must be able to drive and enjoy travelling to different sites and … have previous experience in a field based role. Our Regional IT Service Specialist provides onsite IT support duties to our customers at various sites. This is a technical customer-facing, field-based role to ensure the integrity of our centres-based IT services. You will work very closely … with our customers and key stakeholders, across our centres. You will be constantly seeking ways to provide great IT service to our customers, both internal and external. This is the perfect role for a technician who has a year or two of experience within a support based role with more »

RoS) manages 21 land, property and other legal registers which are a criticalasset for the Scottish economy. They aim to provide the best public service forScotland and are on a mission to make some of the oldest public land registersin the world into some of the most modern. You … can get an idea oftheir mission and culture by viewing this short video They are committed toproviding the best service to their customers through the creation ofaward-winning digital services, supported by the latest in cloud and AI technology. Their Digital team is recognised across the industryfor excellence in … throughout their lifecycle. Manage day-to-day asset processes including inbound/outbound deliveries and stock control Build and maintain strong stakeholder engagement with Service Desk, Procurement, IT Enablement, Estates and Domain teams Continuous improvement of inventory management processes and practices Develop opportunities for asset management in other areas more »