8 Customer Service Jobs in Exeter with Remote Work Options

out of either our Exeter or Ledbury office, with a hybrid working arrangement of 60% office and 40% home working. Responsible for providing exceptional customer service and technical support, the Tier 2 NOC Engineer will respond to customer inquiries, resolve technical issues, and ensure the smooth operation … supporting Layer 2 and Layer 3 services on GPON and XGS PON access networks, Juniper core network, BNG, and firewall infrastructure. Key responsibilities encompass customer support, technical troubleshooting, incident management, and network configuration. Skills & Experience Required Experience: 3+ years in an engineering and/or network support role with … supplier interaction/management. Education: Higher education graduate in IT, networking, computing, electrical/electronic engineering. Customer Service: Previous experience in customer service or technical support, preferably in telecommunications. Technical Aptitude: Strong ability to troubleshoot network connectivity, hardware, and software issues. Communication Skills: Excellent verbal and more »

necessary for the delivery of 1st to 2nd Line support. JOB SPECIFICATION: 2nd Line Support Engineer You will prioritise and manage workload effectivity, ensuring customer satisfaction and meeting Service Level Agreements as well as meeting individual and team KPI's for work completion. Provide a technical escalation point … for 1st line team members and ensure technical escalations to 3rd Line are informative and precise. To ensure adherence to customer escalation procedures. Respond to escalated, complex and high impact issues within SLA. Establishing and maintaining excellent working relationships with all depts as well as 3rd parties. Assist in … security and backup procedures associated hardware/software, data, and Information systems. Responsibility to create knowledge articles for peer use and knowledge transfer between Service Desk levels. Provide training where necessary to all team members. Following company policies, procedures, and work instructions REQUIREMENTS: 2nd Line Support Engineer Ideally you more »

ensuring smooth operation of their IT systems and infrastructure. You will be responsible for diagnosing and resolving technical issues, implementing solutions, and delivering excellent customer service to end-users. On completion of probation, this role offers Hybrid Working with regular access to the Exeter office. IT Support Technician … experience in a technical support role, preferably in an IT services environment Strong knowledge of computer hardware, operating systems (Windows, macOS), and software applications Customer-focused mindset with strong communication and interpersonal skills Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or Cisco Certified Entry more »

some DevOps work Primarily a L2 position (However you should expect a combination of L1, L2, L3, DevOps related work) Incident Management, Event Management, Service Request Management, Change Requests, DevOps etc Previous Azure Administration & support experience (Must have), Monitoring, Pro-active Alert-trend identification, Intune, Usr/Device Management … and DevOps backlog work Tools: ServiceNow, ICM, Planner, Log Analytics, LogicMonitor, Grafana Previous Azure Support & Administration experience and also previous Service Desk related experience (Working on strict SLAs) In this Senior Cloud Engineer role, you will debug and diagnose platform issues for individual customer services running on Microsoft … Azure Cloud Platform. You will also diagnose platform faults resulting in service disruption for customer services deployed on the company's cloud platform. Please note, this position requires a 24x7 on-call customer operations by engineers with specific knowledge about customer workloads including application, solution architecture more »

will ideally have several years local experience gained in an established business field. You must be a confident self-starter with strong ethics and customer service values. If this is potentially of interest to you, please either contact me direct or forward a copy of your CV on more »

will ideally have several years local experience gained in an established business field. You must be a confident self-starter with strong ethics and customer service values. If this is potentially of interest to you, please either contact me direct or forward a copy of your CV on more »

will ideally have several years local experience gained in an established business field. You must be a confident self-starter with strong ethics and customer service values. If this is potentially of interest to you, please either contact me direct or forward a copy of your CV on more »

will ideally have several years local experience gained in an established business field. You must be a confident self-starter with strong ethics and customer service values. If this is potentially of interest to you, please either contact me direct or forward a copy of your CV on more »