1 to 25 of 182 Customer Service Jobs in Manchester

Creative Support is seeking an experienced and caring professional to oversee and develop our Out of Hours service (OOHS) based at our friendly Head office in Stockport. The ideal candidate will have excellent customer service skills and remain calm when advising and helping staff, service users … advisors. The candidate will be responsible for receiving and logging calls and giving appropriate advice and support to callers, providing an excellent standard of customer care at all times. The core purpose of the role is to respond to social care related issues and incidents arising from Creative Support … services nationally. Full training and support provided The post holder will be responsible for leading a long established team as the Out of Hours Service has been in operation for over a decade and offers expert internal advice from 20.00 until 08.00 seven nights a week. The post holder more »

your time will be focused on selling to air conditioning contractors, M&E contractors & sub-contractors Managing all aspects of the branch including distribution, customer service, HR, administration, sales and health & safety Manage stock levels, set and work towards budget expectations for each year Maintain existing base and … cultivate new customer relationships to increase sales Liaise internally with credit control team to manage customer accounts & payments Ensuring excellent customer service is provided Providing training, development and motivation to all depot personnel, managing a team of 8 Drivers, Warehousing & Internal Sales Staff The ideal applicant more »

is an exceptional opportunity to join a multi award-winning organisation that values its employees. The company provides exposure to a wide variety of customer service issues across different sectors, ensuring a dynamic and challenging work environment. The company is committed to the training and development of its more »

required to have prior experience of at least two of the following subject areas: Mental Health & Wellbeing (lead subject) CSCS (lead subject) CSCS Pathway Customer Service Securing Employment Warehouse Cleaning Any additional courses that arise that meet your skills and experience. The package £24k - £26k per annum DOE. … all necessary checks such as providing sufficient employment references and providing proof of the right to work in the UK. A Disclosure and Barring Service check will be carried out for all successful applicants. If this is the role you're looking for please apply today! Please email your more »

exceeding targets through coaching and influencing Working closely with the wider regional and national commercial teams to optimise opportunities and profitability whilst delivering exceptional service to our customers Developing commercial capability and succession within the function, building performance of the external and internal teams Leading with a solutions mindset more »

of people. Job Description As a Quality Assurance Officer , you will conduct Quality Assurance (QA) activity in order to ensure the delivery of good customer outcomes by colleagues working within process guidelines and adhering to regulatory requirements & company policy. You will consider the overall customer journey and Consumer … Duty expectations when carrying out the QA activity; ensuring fair & consistent customer outcomes have been reached, which are sustainable in the long-term. As a Quality Assurance Officer, we are looking for someone to: Complete Quality Assurance activity in line with productivity expectations Maintain SME knowledge of business procedures … accurate, right first time QA assessments are undertaken Display consistent decision-making and provide constructive feedback to colleagues to drive improvements in competence and customer outcomes Help to identify key risks, trends and areas for improvement and ensure that both best practice and common findings are shared with colleagues more »

R&D and innovation exercises around new technologies or tools. Devoted to the FCA principle of Consumer Duty, by ensuring we are driving good customer outcomes across all aspects of services that have potential to impact our customers. What were looking for: Proficient in AWS services, especially API Gateways … as other consumer credit providers. Based in Glasgow and Manchester, it services Arrow Global as well as third-party accounts using a market leading customer services platform. Capquest is part of the Intrum Group of businesses which operates in 25 countries with more than 10,000 employees. What working more »

Are you passionate about IT? Thrive off providing excellent customer service? Want to join a company with genuine career progression opportunities? We are looking for a Tier 2 Engineer to join our team; based in our ISOC (Intercitys Secure Operations Centre), to support the managed services customers networks … line diagnosis with a view to resolution Be able to work without continuous supervision and be trusted to provide professional support services to Intercity customer To be able to self-educate and attain industry standard IT accreditation Liaise with clients to analyse, review, identify and develop relationships the meet …/exceed customer need Contribute to highest levels of prospect and customer satisfaction Make recommendations on improvements to Intercity services and service quality Key Skills and Experience: A minimum of one years experience providing security solutions in a technical support role CCNA or equivalent Be familiar with more »

Level Executives and following a structured sales process. You'll analyse client trends and create sales strategies to cross and upsell into your existing customer portfolio and use your developed relationships to attract new customers to Moorepay. Throughout, you'll collaborate with both Operations and Marketing to develop these … the requirements. Key responsibilities include: Holding regular account reviews with clients to identify their requirements. Maintaining a thorough knowledge of the companys products and service offerings. Articulating solutions through demonstrations and proposals to match client requirements. Developing relationships to attract and retain clients within your portfolio. Driving revenue within … the company in a professional manner and building excellent relationships with clients to the companys benefit. Replying to customers following requests for information and service issue resolutions. Skills & experience Proven sales professional with experience in a sales quota carrying capacity (£200k TCV per annum or more). Excellent customer more »

Providing and meticulously logging technical support across the business. Serving as the first line of IT support for their clients. Troubleshooting and swiftly rectifying customer issues to ensure seamless operations. Utilising hosting tools effectively to optimise performance. Delivering exceptional customer service and fostering strong client relationships. Full more »

are a leading provider of creative, software, consulting, and managed services catering to financial, government, and commercial markets. As a full IT and digital service agency, they operate across multiple offices in the UK, France, and the US. Their expertise spans Enterprise Content Management, Cloud Computing, Cyber Security, Digital … Transformation, DevOps, Customer Experience, and Managed Services. If you are passionate about IT and ready to kick-start your career in a dynamic and supportive environment, apply now to join their team as an IT Support Apprentice! In this role, youll work towards your IT Support Level 3 Apprenticeship … Escalate IT issues as necessary. Log and manage tickets using our ticketing system. Provide technical support for hardware and software. Ensure high levels of customer service. Actively participate in project work. Contribute to the creation and updating of self-help and knowledge-base articles. Full training and support will more »

Why we need you? The Junior Customer Support Consultant (or Associate Support Consultant, as we call it internally)is part of the Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our … our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to more »

the Role: The Main Purpose of the post will be to combine technical knowledge with sales skills to consult with existing and potential new customer on a wide range of products. Your main purpose will also be to: Expand market awareness of products and expertise, managing projects and relationships … with customers Provide both pre and after sales advice Support customer service/sales team with queries and customer requests Main Responsibilities: Liaise with Customers to assist with technical aspects of business development Create and deliver technical presentations demonstrating how products meet customer requirements Identify customer needs, handle queries, agree specifications, engineering adaptations of products Develop and support customer base, identify new markets, potential customers and new accounts Negotiate tender and contract terms and conditions to meet customer/company need Look for the opportunities to upsell products/create new opportunities Generate more »

First Central employees are operating at the required competency and meeting regulatory requirements. Were all about people, so youll contribute to positive improvements to customer experience and outcomes, through continuous improvement, reporting and analysis of trends. Do you thrive to ensure the best customer service and outcome … appraisal documentation within required timeframes Your experience: Providing coaching to employees Working in a quality assurance environment including risk and controls principles, focusing on customer outcomes Problem solving and continuous improvement principles Data analysis and translation of management information to tangible actions Private motor vehicle insurance industry, ideally in … adopt a logical approach to resolving problems Strong computer skills with experience in MS Office, particularly Word and Excel ACII Qualification (desired). Behaviours Customer focused Strives to deliver performance targets and drive business improvements to contribute to the success of the team and business Business acumen Self- motivated more »

Customer Support Administrator Due to internal promotion, Ainscough Crane Hire are looking for aCustomerSupport Administrator to join their successful team at Head Office in Standish, Wigan. Benefits for a Customer Support Administrator Bi-Annual retention bonus 24 days annual leave plus an additional day at 2 years' service and 5 years' service and every 5 years after Holiday purchase, the option to buy an additional 5 days each year (via salary sacrifice) Group life assurance 3 x basic salary Pension 4% employer 5% employees Online access to payslips, book and view holidays and personal info Access … also derived from the workplace culture that allows our team to perform their duties with passion and pride. Job Purpose/Objectives of a Customer Support Administrator Effective administration across three functional areas within theCustomerSupport team; gaining efficiencies through bulk completion of standardised tasks. Liaising with depots and providing more »

SERVICE ENGINEER – INDUSTRIAL MOTORS/SWITCH GEAR/MANCHESTER/£35,000 TO £37,000 OTE Are you an experienced Service Engineer , looking for a new role with a growing company, that puts its people first? Do you want to work in an environment where the managing team … ago and have grown to be the European market leader in our field of industrial vacuum technology and materials handling. We are looking for Service Engineers to join our team to service and maintain three phase electrical industrial vacuum and material handling equipment systems for our exciting range … of customer's commercial, industrial, public sector and blue-chip customers. The role will be based out of our Heywood depot and would suit someone with a background in industrial motors and associated switch gear, it will also include travel to sites across the UK. Four nights per month more »

Purchase Scheme Eye care Vouchers Life Assurance (4 x annual salary) 31 days holiday (including bank holidays), rising to 38 days with length of service Wellbeing Support Company Pension Full uniform provided You will be: Undertaking maintenance, service and repair activities on Mercedes Benz motor vehicles to the …/repair requirements. You will have: NVQ level 3 (or equivalent) in light vehicle maintenance At least 2 years experience after qualifying period. Excellent customer service skills Responsibility for the quality and quantity of your work A full UK driving licence Experience working in an efficient and process more »

such, our panel technicians assume responsibility to provide and share their expertise throughout the site, while identifying opportunities to improve our processes and the service we provide to our customers Qualifications Desirable qualifications and experience: ATA accreditation Very high standard of work Who are Solus and what can they … employees Holding several main manufacturer approvals - Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields Links with Thatcham to get the best products and training here in the UK We have a more »

customers main point of contact within the Company, including answering the phone, logging tickets, and monitoring emails Develop knowledge and understanding of customers Field customer inquiries to the relevant department Liaise with different departments within the company Report any customer concerns to the team leader or manager Desirable … experience/characteristics: Knowledge of effective customer service Technical knowledge of current information technology Exceptional interpersonal skills Proven strong analytical, problem-solving, logical thinking, and decision-making skills Experience with database use (preferably SQL Server) Experience using and supporting Windows OS Experience dealing with customers face-to-face more »

Protect, TSM, Tivoli, Tivoli Storage Manager, Dell/EMC, Incident Management, Problem Management, Veeam, Dell/EMC, DellEMC, Storage, SAN, Backup, Engineer, MSP, IT Service Provider *MUST HAVE A UK DRIIVING LICENSE * Chapman Tate Associates seeks a Junior Storage and Virtualisation Engineer to join this leading IT MSP that … system administration, support and technical resolution Ensure internal/external processes and procedures are adhered to, in order to maintain consistency and quality of service Ensure runbooks are maintained and kept up to date for all assigned customers Working to customer Service Level Agreements (SLA’s) Liaising … with 3rd Party support companies Conducting daily, weekly and monthly checks within the customer environments to ensure they are running as expected Identify issues and help to drive improvements in customer satisfaction Skills and Experience: Essential: Experience working in a engineering and troubleshooting environment Exposure and understanding of more »

of reservations through to changes, reissues and with excellent fares knowledge Business Travel Team Leader/Supervisor role and responsibilities include: To deliver exceptional customer service at all times regularly monitoring and reviewing the teams service delivery. Manage your own clients in addition to providing support to … which will include advice on more complex itineraries Support and work alongside the Team Manager to develop and build strong client relationships Demonstrate extraordinary customer service to your team Business Travel Team Leader/Supervisor other info: This is an excellent opportunity to work for a growing Travel more »

universities, and the ability to build a strong community presence. This role requires staying updated on industry trends, effective marketing, lead generation, and exceptional customer service to ensure successful student conversions. Stay updated on UK university programs, entry criteria, and industry trends to offer accurate advice. Develop and … enhance brand visibility and attract potential students. Provide personalized guidance to students on university options, courses, and admission requirements. Provide a high level of customer service to prospective and current students, establishing strong relationships. Guide students through the entire admissions process, from application submission to enrolment. Implement strategies … the UK universities, courses and admission criteria Excellent communication and interpersonal skills Proven ability to generate leads independently and to execute effective marketing strategies Customer-focused mindset with the ability to build strong relationships BENEFITS Apart from competitive pay and growth opportunity, UAPP provides the following benefits to its more »

ll be responsible for triaging new business opportunities and developing prospects, leading the technical underwriting of these risks and helping to deliver Travelers’ bespoke customer proposition. You’ll manage an assigned allocation of large cross class renewal accounts and will also be one of the primary contacts for our … client relationships through a high level of visibility and using a disciplined sales management approach (e.g., planning and follow-up for broker and prospective customer visits/meetings) in support of business objectives. Demonstrate superior customer service standards (consistency, quick response, knowledge of products). Customer interaction focusing on meeting customer expectations for response time and knowledge of products and business. Work strategically and tactically with brokers to ensure they have an appropriate level of understanding of BI goals and objectives. Perform other duties as assigned. What Will Our Ideal Candidate Have? Advanced knowledge more »

has celebrated over 28 years in the IT industry and we continue to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … 2+ years project experience developing solutions using the Power Platform (Power Apps Canvas/Model Driven Apps, Power Automate, Power Virtual Agents). Excellent customer service and communication skills. Experience configuring and using Microsoft Data verse advantageous. Experience with Agile methodologies and working in delivery teams. Experience configuring more »

performance. You will be joining a team that is hard working, talented, enthusiastic and helps support one another to develop, whilst delivering a crucial service for the Business. The daily workload is challenging and fast paced. Work requests and communications need handling in timely manner, ensuring any urgent requests … and written communication. Excellent attention to detail. Proven organisational skills. Ability to multi-task, context switch and work effectively under pressure. Enthusiastic with a customer focused attitude. Previous experience in a customer service or administration role. Experience using Jira would be beneficial. Understanding of the gambling industry more »