17 Contract Customer Service Jobs in the Midlands

any adjustments to assist you in applying for this role, please contact the email associated with this advert We are looking for an exceptional Customer Service Representative to join our Head Office team to provide a consistently effective, efficient and highly professional customer service to all … and external customers on mortgage related activities. You will provide excellent telephony support directly to our mortgage customers therefore great communication skills, first class customer service and the ability to work in a fast-paced environment is key for this role! You will join an open and inclusive … for driven and enthusiastic team members who want to be part of something brilliant!! Heres a taste of what youll be doing as a Customer Service Representative - We are looking for positive and engaging team members to support our customers by delivering an exceptional customer experience by more »

Helpdesk Customer Support Up to £28,000 Hybrid - 40 hours per week 6-month fixed contract Whitley, Coventry Do you like helping customers? MSX International has the job for you! At MSX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our … expertise and creativity to deliver an exceptional service powered by technology and innovative solutions. The Jaguar Land Rover Helpdesk Customer Support Agent will contribute to our well-performing Chat customer service adding value to our customer. The Role Were undergoing a technology transformation, so we need … to resource up our UK CRC (Client Relationship Centre) to support the increased chat demand. You will support customer on multiple channels, including Chat and Social Media. As part of this role, the JLR Helpdesk Customer Support Agent will: Provide answers to clients by identifying problems, researching answers more »

Solihull - Office Based About Our client: They are a global manufacturing leader dedicated to excellence in their field. With a commitment to innovation and customer satisfaction, they continually strive to set industry standards. As they uphold their reputation as a leader, they are currently seeking a Training and Maintenance … the Training and Maintenance Coordinator, you will play a pivotal role in ensuring the smooth and efficient operation of internal processes while delivering exceptional customer service to their clients. Your primary responsibilities will include scheduling engineers and trainers' visits, managing contract renewals, and fostering positive relationships with both … new and existing customers. Your focus will be on providing outstanding customer support and fostering business growth. Key Responsibilities: Coordinate and schedule visits for engineers and trainers, ensuring timely and efficient service delivery. Manage contract renewals and ensure all agreements are up-to-date and accurately maintained. Act more »

Repairs Manager who possesses the expertise to oversee an extensive portfolio involving 2000 condensation, damp, and mould remediation projects across our properties. Working in Service Delivery, this pivotal role demands a unique combination of technical ability and strong leadership capabilities to guarantee the seamless delivery of efficient and effective … repair solutions, while maintaining our unwavering commitment to exceptional customer service within an organisation certified as a Great Place to Work . As the Critical Repairs Manager you will play a crucial role in providing technical oversight by meticulously developing actionable repair work packages based on your extensive … surveyors' reports, diagnose repair requirements, and efficiently schedule and allocate jobs, overseeing the entire process through to completion. Ensuring timely resolutions and a seamless customer journey will be paramount, as you strive to enhance the overall customer experience. Leveraging our operational systems, you will effectively manage repair cases more »

IT Service Desk Analyst £200 per day - Inside IR35 via Umbrella Location: Birmingham, West Midlands - Full time onsite 5 days per week - Excellent transport links Midlands based Service Desk resources are required to work on our financial services client's thriving desk until 17/9/24. … The Service Desk Analyst will be required to cover the following- Be the primary point of contact to accept phone calls into the Service Desk, logging onto the ISM system and triaging, applying simple fixes where available or assigning to the appropriate teams Be the primary point of … contact to accept Self Service requests/tickets, ensuring all the required data is captured, tickets are set to the correct priority level, assigned to the correct internal team for management or apply simple fixes Where demand is reduced, undertake ticket admin tasks such as call chase ups, keeping more »

new requirements. You will be support the efficient scoping, creation and training for clinical and non-clinical applications, focusing on the delivery to internal service level agreements. You will work with the Lead Digital Trainer on improvement projects, supporting as SME where appropriate. Travel to the hospital site will … sense of belonging working for Kettering and Northampton General Hospitals. Job description Job responsibilities Main Duties Using your knowledge to provide efficient, integrated and customer-focused training to all staff, delivering excellent customer service, supporting team to ensure that services provided across the group are and continue … provide cover as and when required. Proactive approach to addressing identified training issues and retraining where necessary. Performance Adhere to performance standards for your service area, including KPIs, monitor achievement against these, review working practices and devise improved ways of working where necessary to enhance the efficiency and effectiveness more »

calculations, engaging with administration systems provider to ensure accuracy of calculations, checking calculations undertaken by colleagues, developing and maintaining appropriate administration procedures, delivering excellent customer service, and maintaining up to date knowledge of all aspects of pensions administration and legislation. To be considered for this role, you should … MS Excel qualifications, or Root Cause Analysis (RCA) experience, it would be advantageous. This is a crucial role that requires ownership and accountability for customer enquiries and requests, playing a major part in how the company's customers perceive their service and the overall customer experience. If more »

rolling monthly extensions) Contract Type: Inside IR35 Key Responsibilities: Provide BAU IT support for Kettering warehouse, London office, and remote users. Triage, diagnosis, & support service desk support calls Adhere to existing and new IT services policies and procedures. Provide end user support across multiple devices, including, but not limited … Installation of authorised software to end user devices. Hardware and user onboarding, off-boarding and de-provisioning. Essential Skills & Experience: Proven experience in a service desk BAU environment Windows and Mac operating systems Strong troubleshooting and problem-solving skills. Ability to work both independently and as part of a … team. Excellent communication, customer service and interpersonal skills. Previous experience in a similar role. If you are suitable and interested in this opportunity, then please apply or send your CV directly to Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy. more »

we call switchboard calls. (we only get a few a week on the desk, so very rare) 90% quality scores target To deliver outstanding service by understanding users' IT and business needs To provide centralised advice and support to customers in line with contractual arrangements. Flexible working approach due … of the business. Provide a single point of contact for contract users. Develop and maintain rapport with end users Able to differentiate between numerous customer applications. Skills/experience are required in detail. Good communication skills Able to use active listening skills to know what users are asking. Proven … customer service skills Positive, enthusiastic, and supportive Ability to work under pressure. Effective keyboard skills Ability to take ownership of incidents and resolutions. Be able to talk and type. Good troubleshooting/problem-solving skills. Basic IT knowledge-Microsoft products, Word, Excel, and Outlook. Next Stage Conversation with more »

of design, technology, facilities, and manufacturing operations staff Qualifications & Requirements – Project Manager Quality Systems You will be committed to providing an exceptional level of customer service You will ideally be educated to degree level, or equivalent, having gained experience in manufacturing and quality sectors Vast knowledge of ISO9001 … confidence to manage your own time and prioritise your workload Flexible, with the ability to work under pressure whilst looking for continual improvements to service delivery What we can offer – Project Manager Quality Systems Generous reward package Generous completion Bonus on delivery of Project Fast paced, varied work Ability … to affect change in a thriving SME company offering a market leading product portfolio and service to the construction industry A challenging, business critical project For more information on this role, please contact Mike Butler onor send a copy of your CV to Candidates who are currently a Project more »

Knowledge articles to ensure that they are fit for purpose i.e. are they relevant & up to date Put in place and document a good customer service practise that is measurable. Support and have best in service mindset Help drive and understand the Win11 BAU support requirements during more »

to): -Accessing current customers telephone systems to understand the existing set up -Remotely building and configuring customers systems on to supplier accounts according to customer needs -Migrating the customers telephone numbers and end user devices in a controlled and managed way -Discussing with the end customer by phone … The ideal candidate: -Proven role in a similar position is desirable -Studying or having a background in IT is essential -Excellent communication skills -Strong customer service -Comfortable with online portals -Ability to process logically Hours of Work: Monday - Friday from 08:30am - 17:30pm Pay Rate: £12 - £12.50 more »

be your perfect job! We are proud to be the UK's most helpful recruitment technology company, so you should love providing a good service to customers and helping people. Sound good? Then apply today more »

be your perfect job! We are proud to be the UK's most helpful recruitment technology company, so you should love providing a good service to customers and helping people. Sound good? Then apply today more »

a Salesforce Administrator. In this role, you will play a crucial part in optimizing their systems and processes, driving efficiency and excellence across their customer service and portfolio management functions. Responsibilities- Assist users with system issues and ensure prompt resolution. Gather user requirements to enhance system functionality. Customize more »

THE ROLE: *Scheduling engineers/trainers works *Monitoring PPM performance *9-month Fixed Term Contract *Office based THE PERSON: *Previous experience in Sales/Customer Service/Coordinating *Experience in an office environment *Diary Management *Local to Solihull Reference Number - BBBH220971da Birmingham, Solihull, Sutton Coldfield, Tamworth, Lichfield, Coventry more »

stock requirements across all three Trust sites. Ordering and putting away of stock as required. Training of end users on system use and associated customer service. About us Sandwell and West Birmingham NHS Trust (SWBT) is an integrated careorganisation with a budget of approximately £600 million and over … the IMS system Desirable Experience of working within the NHS and an understanding of current issues. Knowledge of additional procurement systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission … for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Sandwell and West Birmingham NHS Trust Address SWB NHS Trust-Trustwide City Hospital/Sandwell Hospital Birmingham/Sandwell B18 7QH Employer's more »