40 Customer Service Jobs in Newcastle upon Tyne

Job DescriptionAre you passionate about AI and embracing change across the business?We are seeking an experienced and dynamic individual to join our Customer Operations team as a Chatbot Platform Product Owner. This role involves overall capability definition and roadmap ownership for our global chatbot platform within Customer … role will be hugely influential in the business having the opportunity to make a major impact on the tools we use to ensure our customer promises are upheld and too deliver an exceptional customer experience.Summary of your day to day?Prioritise backlog of feature enhancements for current chatbot … GMO tech stack and Sage products to drive resolution and seamless handoverDevelop Bot personas (task bot, knowledge bot) and identify common components to complete customer tasks (e.g. authentication, search/NLU)Support regional content owners and bot authors to write high performing automated journeys (high containment, low effort, high more »

Are you passionate about AI and embracing change across the business? We are seeking an experienced and dynamic individual to join our Customer Operations team as a Chatbot Platform Product Owner. This role involves overall capability definition and roadmap ownership for our global chatbot platform within Customer Operations. … role will be hugely influential in the business having the opportunity to make a major impact on the tools we use to ensure our customer promises are upheld and too deliver an exceptional customer experience. Summary of your day to day? Prioritise backlog of feature enhancements for current … tech stack and Sage products to drive resolution and seamless handover Develop Bot personas (task bot, knowledge bot) and identify common components to complete customer tasks (e.g. authentication, search/NLU) Support regional content owners and bot authors to write high performing automated journeys (high containment, low effort, high more »

or Practitioner Level Design qualification What we offer: 25 days holiday Enhanced Maternity, Adoption and Paternity leave Access to employee assistance programmes Online GP Service, 24 hours a day, 365 days a year Discounts with national retailers Eye care vouchers Mobile Phone Discounts Reward & Recognition Scheme At Morrison Data … leading metering services business - and were still growing, with some exciting times ahead! As an award-winning business, we pride ourselves on our diligence, customer service and expertise. Were constantly evolving our services, introducing innovative solutions, and using our core capabilities to be at the forefront of the more »

to a brand new site in April 2024 in Newcastle-under-Lyme. You will be responsible for: Preparing and submitting quotes in line with customer requirements and health and safety requirements Responding to customer enquiries by telephone, email and post Following up quotes to ensure order success Processing … submission of literature) Providing after sales support (drawings and specifications) Providing support to the external sales team Sourcing new customers You will have: Strong customer service and query resolution skills Proficiency in MS Office Strong organisations skills Some experience of technical sales (highly desirable) Estimating experience within the more »

grow salesProvide revenue forecasts and review sales results to ensure targets are being met; take corrective action where requiredMaintain accurate and up to date customer records in the company CRM systemAssist the product management teams to define and improve the product portfolio for use in the residential and small … to identify and convert new accounts while maintaining existing relationshipsDemonstrated success in operating effectively in an entrepreneurial, fast-paced, complex, rapid growth environmentA distinct customer service focusExcellent interpersonal verbal and written communication skills.Fluent EnglishA hungry go-getter with a strong can-do and hands-on attitude.An energetic, highly more »

performance, risk mitigation, policy development, and training teams. The role emphasizes maintaining up-to-date knowledge of legislation, supporting health and safety culture, delivering customer service excellence, providing targeted support, managing assets, and assessing operations with a compliance-first mentality. Problem-solving and optimising Facility Management operations are more »

in November 2020. JMG Groupplace over £200m of Gross Written Premium into the market and our teams are very well respected in the industry. Customer excellence and doing the right thing is the backbone to our business ethos, which means that our talented people, high-tech systems, and robust … developing the profitability of the business whilst ensuring full FCA compliance in all aspects of SME insurance. Our Account Handlers ensure a high-quality service is provided to all clients in accordance with their specific needs and requirements. Key areas of responsibility include Ensuring accuracy, efficiency and professionalism when … business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Polices and Guides to Best Practice Always promoting exceptional customer care standards Developing and maintaining a professional working relationship with all clients and providing expert product advice and guidance Actively securing renewal business by more »

Duties include booking customers in for eye tests, pre-screening, recommending suitable frames. We are looking for individuals who are enthusiastic about providing great customer service and would like to pursue a career in optics. Role By giving customers top-notch advice (as well as a warm welcome … Duration 18 Months Positions Available 1 Closing Date Tuesday, 18th June 2024 Start Date Sunday, 30th June 2024 Desired Skills Communication skills Organisation skills Customer care skills Team working Initiative Qualifications Maths GCSE or equivalent, grade 9-4 (A*-C) (Essential) About the Employer SPECSAVERS OPTICAL SUPERSTORES LIMITED Specsavers … been a family business for over 35 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers. You’ll find us in the UK, Ireland, Netherlands, Norway, Sweden, Denmark, Finland, Spain, Australia and New Zealand, employing over more »

Lumineux Group trading name of B&T Associates Ltd, a family-owned and run business that has been providing high-quality solutions and excellent customer service for more than 38 years. Our brands: Lumineux Lighting Lumineux Sports truSmart The ideal candidate will have at least 5 years’ experience … Support Divisions Maintain and develop product knowledge to enable clear and effective communication to our customers Working closely with support staff to ensure any customer issues and resolved in a timely manner Meet revenue targets and attend regular sales meetings Attend company events and functions, such as trade days more »

the Companys BMS system; Ensure that projects and services are delivered in accordance with current CDM regulations; Provide and maintain a high standard of customer service; Engage with internal staff to develop and maintain relationships in similar fields across other services. Essential Skills & Experience Project Engineer Structural Maintenance more »

E is the leading Mechanical and Electrical recruitment agency in the UK. Our reputation is built on our commitment to excellence and delivering exceptional service to our clients and candidates. We are recruiting for experienced Roofers to fit Solar panels. Permanent package: between £30,000 and £45,000 with … UK is required Rubix M&E are trusted partners of leading; Blue-chip organisations, Energy & Heating suppliers, Housing Associations, Contractors and Private customers. Efficiency, customer service and safety are the core focuses. Our clients are currently looking for a dedicated, skilled Roofer/Solar PV Installer to join more »

Field Service Engineer Do you fancy a change? Are you hands on and love life out on the open road? Do you have experience in mechanical engineering or any basic electrical knowledge and have helped to lead a team? Great! Because we are #hiring! Are you good at planning … Can we utilise your organisational skills? Do you take pride in your work? We are recruiting for an Mechanical Handling Field Service Engineer to join our East Field Service Engineers. The position is full time, and we would love you to work within our Service Department to … maintain, repair, service and modifya range of other material handling equipment. Because we are independent every challenge is new and different, and we would really welcome your help. Skills and Experience You will have worked with material handling products or hold a senior engineering position and are looking for more »

are not limited to:Stay updated on industry trends, market conditions, and competitor activitiesGather market intelligence and provide feedback to management regarding product performance, customer preferences, and competitor strategies.Collaborate closely with the internal sales team, marketing department, and other stakeholders to align sales strategies, share customer insights, and … enhance product knowledge, sales techniques, and professional development.Manage and maintain a CRM base of existing customersEstablish and maintain strong relationships with customers to enhance customer loyalty and satisfaction.Understand customer needs via regular visits/calls to customers to promote and sell our innovative products and servicesSupport customers with … solution-oriented mindset.Proficiency in using CRM software and other sales-related tools.Technology experience preferred and an interest in Technology is a must.Previous experience in customer serviceStrong background in lead generationBe creative when faced with challenges and sharing best practice with peers.Confident to proactively work on your own and as more »

off between Monday to Sunday, fixed on monthly rota. Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service We are currently looking for Alarm Receiving Centre Ambassadors to join our monitored alarm response team who are operating 24/7 to protect … them. With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Role Overview: This department is known to be the heart of Verisure, directly dealing with incidents across the UK to ensure peace of … are looking for a right individual who is passionate and eager to make a difference. The ideal candidate will have: Experience in providing excellent customer service. Excellent communication skills with problem solving attitude. Ability to show patience and consideration towards customers via telephone. Customer oriented, genuinely passionate about more »

Technical are proudly representing our prestigious engineering supplier, based in Tyne & Wear, with their plans for growth and expansion, by recruiting a permanent Crane Service Engineer to join their team. You will be joining an expanding, dynamic company, with an excellent team-based culture and huge opportunities to progress … a major international player in their specialist industry and will be soon entering a period of sustained growth and expansion as they widen their customer portfolio, with blue-chip orders for many years into the future. You will be joining a very secure and expanding business, where you will … please apply now for an immediate response. The Job Youll Do; To be part of an experienced engineering team delivering the highest level of service to customers as a Crane Service Engineer at the companys Tyne & Wear branch. You will be inspecting, servicing, maintaining and repairing customers overhead more »