1 to 25 of 160 Customer Service Jobs in Scotland

platform. Cloud IT Infrastructure experience, particularly Azure. Strong technical skills in supporting Windows Operating Systems, both server and client Solutions-driven with an excellent customer service approach. Experience in both on-premise and cloud infrastructure support. Advanced knowledge of core infrastructure technologies. Experience of Microsoft server technologies up more »

to all pulling together in the same direction. They're looking for someone who shares their passion for helping others with technology, delivering excellent customer service, operating to high professional standards and have a great time along the way. If that sounds like you, then you’ll fit … and to provide leadership and guidance to the team to allow them to thrive in their role. The HTL will continuously strive on increasing customer satisfaction, helpdesk performance and business operations efficiency. In a Nutshell 🥜 Passionate about technology and take an interest in the industry Energetic, motivated, professional and more »

Customer Support Administrator Role Profile Reports to: Customer Experience Manager Location: Glasgow, office based Salary: Dependant on experience Hours: 42.5 hours per week Role Overview Due to the continued growth across both domestic and international e-commerce channels, we’re seeking to further strengthen our team with the … introduction of an additional Customer Support Administrator. Could you be who we are looking for? The successful candidate is likely to have/demonstrate: Experience of working in a customer service role Excellent interpersonal and communication skills both at a written and spoken level Confidence in handling … customer complaints, providing appropriate solutions and/or alternatives within time limits following Company policies and procedures Experience in recording of all customer interactions, meeting pre-set Quality targets Manage end to end customer experiences Ability to identify improvement opportunities to ensure processes and tools are effective more »

clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking … and employee rates at the on-site restaurant. Primary role requirements: • Responsible for maintaining and promoting highest level of service to the client • Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient • Responsible for Incident ticket handling, escalation and … with laptop, desktop and VDI terminals support tickets • Hardware installation/upgrade/break fix for desktop, laptop, and server • Smarthpone support • Assisting with customer projects • Create and update procedural documentation • Basic telephony support and cable patching • Provide second line operational support across a variety of platforms. • Initial investigation more »

implementation of energy storage projects, which will involve establishing and maintaining project management and procurement processes such as, tracking client submittal obligations, development of customer client interfaces, managing and supporting the transfer of information between client and customer. non- conformances and contract modifications. Knowledge of energy storage systems, engineering … communicate project status updates in a clear and concise manner.Manage communication flow for contract submittals, project reporting, invoicing, vendor submittals and other documentation between customer, project team, and suppliers.Liaise with both internal and external project stakeholders on an ongoing basis.Support subcontractor operations daily through coordination and scheduling. Take ownership … of the subcontractor schedule including job flow and customer experience.Identify the critical path required to achieve a given task and manage until completion.Problem solve unique situations as they arise.Actively participate in developing and maintaining online business management tools used for the development and execution of all projects.Identify areas for more »

An exciting opportunity to be involved in the transformation of business ways of working , which enhances both customer and colleague experiences. This role offers the ability to bring previous technical and business knowledge together whilst developing new skills Initially working within the Project team to design, develop and implement … technical backgrounds to develop software applications, automation processes, and digital solutions using a low-code or no-code platforms - Creatio. Citizen Developers leverage their Customer Service and/or Back Office expertise and creativity to enhance operational efficiency, innovate business processes, and drive digital transformation initiatives. Key responsibilities more »

Network Engineer with solid IT Infrastructure skills ? Would you like to work for a company that has the same passion for delivering high quality customer service as you? They are a company that will be highly focused on developing you as an individual, invested in growing your skills more »

to be Unrivalled in Developing People." Role Details What if you worked with a company that has the same passion for delivering high quality customer service as you? What if that company was highly focused on developing you as an individual, invested in growing your leadership and management more »

ideal candidate will come from an Electrical background, ideally have UPS experience and will be based locally to Glasgow. UPS Engineer Position Overview Attend customer sites across London and Home counties to undertake planned maintenance and repair work on UPS systems Fault find and repair to module level on … DC power supplies, battery banks, etc.) Provide breakdown and technical support to colleagues and customers alike, over the phone and in person Provide professional customer service at all times, displaying company values such as respect, commitment and honesty UPS Engineer Position Requirements Minimum of HNC Qualified in UPS more »

Uphold GRAHAMs standards in all aftercare activities. Who You Are: - Experienced in managing a wide range of construction projects. - Skilled in defect resolution and customer relations. - Proficient in health and safety best practices. - A team player with strong leadership and communication skills. What We Offer: - A permanent role in … Cover, and Life Assurance Scheme. - Opportunities for personal and professional growth. Your Qualities: - Demonstrated experience in construction and aftercare management. - Commitment to excellence in customer service. - Strong organisational and problem-solving skills. - Ability to work independently and collaboratively. Join Us: This is more than just a job it's more »

Ayr and reporting to the Engineering Manager, it is essential that you can read and interpret engineering drawings, extracting the correct data to meet customer demands. Key Responsibilities Operating manual and CNC milling and turning machinery to conduct internal and external milling of components. Use of inspection equipment to … motivated with an eye for detail and effective communication skills. Ability to hit the ground running and enjoy working within a small skilled team. Customer Service experience is essential, along with excellent people skills. What can you expect in return? 30% shift premium Death in Service Employee more »

This role is coveringGlasgow to Ayrshire To carry out service visits to reported calls throughout the companies customer base. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in products … and functionality. Respond to customer service requests for the repair of business equipment. Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management. Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed. Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction. Look for opportunities to give the customer more »

Field Service EngineersRequired - Immediate Start!! Competitive Salary rates + O/T + Door to Door Pay + Company Van Dawsongroup EMC is the UKs leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire . As a Field Service Engineer your role will be … to maintain repair and respond to issues in the fleet of vehicles in your area. Position Overview: The Field Service Engineer will focus on the servicing, maintenance of specialist vehicles and other company equipment, you will be responsible for: Fault diagnosis, repair and routine maintenance of specialist vehicles and … locations. First Line Repair, Fault Reporting for second line repairs and providing technical advice to third party engineers where required. To be successful Field Service Engineer will hold: A City and Guilds/ONC level 3 qualification or equivalent Experience working with hydraulics, pneumatics, electrical circuits, gearboxes or sweeper more »

carry out planned preventative maintenance and reactive works to building plant, equipment and systems as well as respond to site engineering emergencies within agreed service levels. Responsibilities: * Carry out routine maintenance to all building plant, equipment, and systems in accordance with agreed service levels. * Ensure that reactive breakdowns … are carried out in accordance with agreed service levels. * Complete timesheets accurately, recording site time, expenses etc. and submit weekly with report sheets. * Record all reactive and PPM tasks accurately and in detail using report sheets and ensure signed by the client weekly. * Ensure that Method Statements and Risk … to provide safe working practices. * Encourage a safe and healthy working environment and ensure compliance with all Company policies and procedures High levels of customer service, maintaining effective relationships with key client contact. Candidate requirements: * The ideal candidate is client facing (job activities that involve direct interaction or more »

carry out planned preventative maintenance and reactive works to building plant, equipment and systems as well as respond to site engineering emergencies within agreed service levels. Responsibilities: * Carry out routine maintenance to all building plant, equipment, and systems in accordance with agreed service levels. * Ensure that reactive breakdowns … are carried out in accordance with agreed service levels. * Complete timesheets accurately, recording site time, expenses etc. and submit weekly with report sheets. * Record all reactive and PPM tasks accurately and in detail using report sheets and ensure signed by the client weekly. * Ensure that Method Statements and Risk … to provide safe working practices. * Encourage a safe and healthy working environment and ensure compliance with all Company policies and procedures High levels of customer service, maintaining effective relationships with key client contact. Candidate requirements: * The ideal candidate is client facing (job activities that involve direct interaction or more »

live in one of the following postcodes: KA1 KA2 KA3 KA4 KA7 KA8 KA9 KA10 KA11 KA12 KA13 KA20 Join our team of Field Service Engineers (internally youll be known as a Field Technician) and earn a competitive salary of £29,000, plus overtime (on average £4,700) and … performance-based commission of £2,500. Were looking for motivated and customer focused individuals. No prior experience is required, we will train you in all aspects of the job and provide you with a mentor, so youll have everything you need to succeed! After completing our comprehensive training program … days are the same, so you will always be learning and finding new challenges. Be the expert in installations, fixing faults and delivering great customer service Diagnose errors and technical problems and determine appropriate solutions Document processes and follow company standard procedures and protocols Collaborate with the technical more »

Job Title: Field Service Engineer Salary: Up to £40k DOE Job Type: Full Time, Permanent Location: Greater Edinburgh, UK based withtravel (UK and international) About us : At Sunamp we are on a mission to transform the way we generate, store and use heat in our homes and businesses, to … Supporting our customers throughout the product journey is central to our approach. Their knowledge, engagement and experience with our products is managed by our Customer Service team and we are now looking to take on an experienced Field Service Engineer to join our growing operations. The Role … Working in the Customer Service team you will provide practical engineering support via implementation and the repair of installations. Excellent customer service skills, along with an engineering background are a minimum requirement for this role, as you engage and communicate with customers directly, resolve product issues more »

an excellent opportunity for foreign travel to work directly with customers to develop and deliver solutions. Our clients are banks, central banks; insurance companies, service providers and our applications process high volume payments for some of the largest institutions worldwide. Due to our continued growth and expansion, we have … The Role As our Software Support Engineer, you will bring your experience in application support to Aperta and your core responsibilities include: Owning individual customer incidents reported directly of via our front end support staff, ensuring delivery of solutions in line with the SLA agreements, meeting deadlines and quality … customising and supporting business applications preferably in the financial services industry. The applications are parameterised via custom tools requiring a detailed understanding of the customer's workflow. Demonstrable ability to liaise with customers and internal staff at all levels to develop requirements for new customer requirements and work more »

world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Deskside Support Engineer II based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 - 6 months. The role is paying up to £194.00 per day … clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking … have a flexible approach as overtime and on-call duties may be required. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Responsible for more »

to work in a team or other structured environment. Articulate and able to maintain good relationships with colleagues and clients. Delivers a high quality customer service in a professional manner, creating trust and confidence; Excellent communicator; Effective team player, who constantly displays commitment and flexibility; Assimilates and applies more »

an initial 12 FTC ** Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To provide high quality second line … engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line service delivery analysts, providing support and technical … expertise, support to system end- users upon escalation, logging, updating and resolving calls within agreed service level targets and escalating to other teams as appropriate to meet business targets. Proactively share knowledge with peers, other team members including creation, updating and documenting procedures and solutions to defined standards. Suggest more »

join the Sword team in the role of EUC Team Lead. This is a Lead role, ensuring that the Support Team consistently applies our Service Management processes and procedures, which are in alignment with the ITIL framework, is key to achieving our support service's KPIs while minimizing … in our services, meeting the ever-evolving needs of our organization. This role is based in Aberdeen, Scotland. Requirements Ensure that Support Team applies Service Management processes and procedures which align to the ITIL framework that enable the Support Service to achieve KPIs and allow for efficient growth … existing services. Motivate, develop, and manage staff within the Team to ensure efficiency and effectiveness in the services provided. Monitor and review Incidents and Service Requests to ensure correct processes are followed by the Service Desk, closure within Services Levels. Identify and raise Problem Records to resolve on more »

career with an established and growing company, were delighted to share a newly created opportunity to join the Sword team in the role of Service Delivery Manager, supporting delivery of our Subsurface Data Management services to existing Energy customers. We are looking for an experienced Service Delivery Manager … who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The candidate will ensure our services meet the needs of our customers and that we are continually improving to meet their evolving needs whilst developing the financial performance … of the service. This is a leadership position that involves managing operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword capability. Requirements At Sword, we are proud of cultivating a respectful workplace more »

join our client based in Aberdeen. Working within the oil & gas, energy & power, petrochemical and water industries, the company provides independent, bespoke solutions including service, repairs, and complete replacement of pumps and rotating equipment. We service and repair all variety of pumps to blue chip customers in the … rotating equipment, who will support the workshop manager in producing reports such as inspection reports, repair plans and rebuild reports. Working closely with the service department and the workshop manager, you will advise on best manufacturing practices for restorative projects and produce and distribute bill of materials (BOMS). … end of jobs and will therefore have a good understanding of the operational process. Produce Bills of Material (BOMS) for different processes to assist service department and to establish cost. Create report of required repairs of rotating equipment Produce relevant documentation crucial to each job such as inspection reports more »

necessary training and advice. What will you do in this position? As part of this job opportunity, you will maintain a high degree of customer service for all support queries and adhere to all service management principles. You should be able to take ownership of user problems … help them resolve any hardware or software related problems and maintain a log of problems detected. Should be involved in allocation of more complex service issues to the relevant IT Support member and arrange for external technical support where problems are not resolved in house. Make sure all SLA more »