2 Customer Service Jobs in Solihull with Remote Work Options

Job Title: Planning Coordinator Job Type: Permanent Location: Solihull (Hybrid) Salary: Up to £32,000 D.O.E Key Skills: Customer Service/Service Delivery, PC literate, Resource Planning/Workforce Management systems Fantastic opportunity to join a data/insights company who work with some of the worlds … on the lookout for a Planning Coordinator who is able to support their operations team by tracking and planning of installation as well as service schedules. What the role will entail; Involvement with the procurement and fulfilment of equipment. Coordination for the end-to-end delivery of service … the billing process. The successful candidate will have; Experience working with Workforce Management & Resource Planning systems. Good working PC knowledge Previously worked in either Service Delivery or Customer Service/Operations. Ability to make fast and clear decisions. Interpersonal and communication skills as well as having good more »

+ Excellent benefits Location - Solihull/Hybrid Role purpose: This is a combined operational based position operating within the IT Service Management team. Many of the responsibilities are general, however working knowledge of the ITIL Change and Configuration Management processes are crucial to the success of the role. To …/or train as necessary) on process and documentation content. Conduct analysis on whether IT Change and Configuration standards are being followed. Undertake monthly service reporting to IT line management on activities and results Proactively work and coordinate with relevant stakeholders (within IT, the business, projects, strategic vendors, outsource … IT inventory is consistent with the central CMS/CMD. Help define Asset Management with data models and CI-Asset relationships. Understanding our agreed Service Levels, ensuring our SLAs and KPIs are met consistently, and providing the best support possible to our business users. Interface with Incident, Problem and more »