26 to 50 of 58 Customer Service Jobs in Tyne and Wear

not limited to: Stay updated on industry trends, market conditions, and competitor activities Gather market intelligence and provide feedback to management regarding product performance, customer preferences, and competitor strategies. Collaborate closely with the internal sales team, marketing department, and other stakeholders to align sales strategies, share customer insights … knowledge, sales techniques, and professional development. Manage and maintain a CRM base of existing customers Establish and maintain strong relationships with customers to enhance customer loyalty and satisfaction. Understand customer needs via regular visits/calls to customers to promote and sell our innovative products and services Support … Proficiency in using CRM software and other sales-related tools. Technology experience preferred and an interest in Technology is a must. Previous experience in customer service Strong background in lead generation Be creative when faced with challenges and sharing best practice with peers. Confident to proactively work on more »

has celebrated over 26 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023.As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … on established patterns and best practices, working with development teams as well as directly with customers.Technical subject matter expert.Lead technical development teams across different customer accounts, take ownership of deliverables and be responsible for the technical quality of the team’s output, enforcing standards.Liaise directly with customers to gather more »

has celebrated over 26 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … patterns and best practices, working with development teams as well as directly with customers. Technical subject matter expert. Lead technical development teams across different customer accounts, take ownership of deliverables and be responsible for the technical quality of the team’s output, enforcing standards. Liaise directly with customers to more »

continuing to shape our offering. Our Relationship Manager team was formed in 2022 and continues to grow with the Bank at pace. Providing every customer who opens an account with us with a Relationship Manager, to work alongside them and provide outstanding service, is core to our strategy. … In addition to providing outstanding service, our Relationship Managers build deep levels of understanding and trust with their customers, and get to understand their ambitions, goals and motivations. Allica Relationship Managers support their customers through the provision of appropriate Allica Bank products including Business Current Accounts, Savings Accounts, Commercial … expected to be highly active and visible in business groups and with professionals. Win, Build and Relationship Manage a portfolio of SME customers, understanding customer’s needs and business aspirations, and looking for opportunities to support them via Allica Bank products and services and through your external network. Originating more »

applications. Ability to use and offer support on Active Directory, Windows and Office 365 and other common desktop/cloud applications. Working Knowledge of service ticketing applications. Ability to install, configure and manage hardware, including PC, Printers, and networking equipment. Full UK driving License. Certifications such as CompTIA A+ … Maths and English) You'll also need to have: Strong oral and written communication skills (English) The ability to adaptable and learn quickly A customer service orientation Good multitasking skills Problem analysis and problem-solving abilities Nijhuis Saur Industries UK & Ireland are an equal opportunity employer; we are more »

at Atom Technology Solutions Limited. You will be working with a variety of clients and projects, providing IT support and solutions. Role Provide excellent customer service and communication skills to our clients and colleagues. Troubleshoot and resolve IT issues, both remotely and on-site. Install, configure, and maintain … of the art IT and telecom strategies from the ground up as well as working with your existing services and solutions. We believe our customer “talk first” approach provides the best support experience available. more »

experienced and confident 2nd line support technician with at least 3 years of experience in help desk support. Other requirements include: Excellent interpersonal and customer service skills, Proficiency in problem-solving and critical thinking Ability to swiftly diagnose and resolve technical issues Eagerness and aptitude for learning new … technologies and seamlessly integrating them into existing systems. Proven experience in a customer support role, preferably in an IT service desk environment. Proficient in workload management using ticketing systems We are interested in hearing from people with the following job titles: 2nd Line Support Tier 2 Helpdesk Technician more »

PM, onsite. Salary: Up to £28,000 upon completion of PowerBI qualifications. What You'll Gain: Learning Culture: Access to a subscription service for continuous learning and skill expansion. Career Growth: Opportunities for personal and professional development in line with the company's rapid expansion. Dynamic Environment: Collaborate with … company reports. Facilitate smooth client onboarding processes. Configure and operate the order processing system (Mintsoft) for new and existing clients. Set up clients with customer service software systems, infrastructure, and hardware. Ideal Candidate Profile: Excellent communication and interpersonal skills. Proficiency in contacting customers via Microsoft Teams, phone, and more »

line support of my clients Dynamics 365 Business Central/NAV environments Troubleshooting support tickets; triaging issue/analysing requirements, and delivering solution Understanding customer needs and ensuring plans in place to maximise system efficiency Analysing areas for product improvement, and working with technical teams on enhancements Skills and … Qualifications Proven experience in supporting Microsoft Dynamics 365 Business Central/Dynamics NAV Strengths in 1st/2nd line systems support analysis - understanding customer requirements, resolving support tickets Technical skills in Jet reporting/Continia (preferable, not essetial) Great analytical skills, ability to work effectively both independently and as … part of a team Excellent customer service/communication skills Whats on offer? A progressive role with a growing partner, offering fantastic product/project exposure in Dynamics 365 Competitive base salary up to £45,000 Comprehensive benefits package including 25 days holiday, pension, health cover Openings for more »

solutions cover healthcare, councils, police, local authorities, schools, and universities in the public sector as well as private sector organizations. Our central focus is customer service and our aim is to provide high quality products and solutions. We have provided these solutions for over 75 years and have … devices. Collaborate with colleagues to resolve network connectivity and security-related concerns. Monitor network performance, diagnose problems, and implement necessary fixes. Manage and process customer supplied data for direct mail projects within current GDPR standards. Provide assistance to shop floor workers when they are unable to resolve software related more »

Passion for technology - Knowledge of troubleshooting software, hardware and networking - Good communication skills If you enjoy complex problem solving, pride yourself on providing excellent customer service and have an interest in the newest technology on the market then please apply to find out more! Graduate/Junior IT more »

Good use and understanding of Microsoft Office products with specific focus on Outlook, Teams, Word and Excel Good written and verbal communication skills Good customer service skills - on both telephone and email Planning and organisation skills - ability to manage workload to meet deadlines Ability to use own initiative more »

communication with the Platform and Infrastructure Manager to ensure seamless security maintenance and improvements. Responsibilities: Conduct Cyber Essentials & Cyber Essentials Plus Assessments for our customer base. Perform network security audits. Conduct external and internal penetration tests. Provide support during major security incidents across all incident response phases. Proactively monitor … internal infrastructure using toolsets, remediate issues, and provide recommendations. Design, implement, and provide support for customer security solutions. Serve as a senior security escalation point for the Service Desk. Configure and maintain SIEM systems. Participate in presales meetings with customers. Required Skills: Certified Cyber Essentials Assessor. Certified Cyber … designing and delivering cybersecurity solutions across diverse environments. Proficient in both on-premise and cloud technologies. Excellent organizational skills, effective communication, and a strong customer service focus. Benefits include: Unlimited annual leave (yes seriously) Flexible working options Social events Accreditations and Training Career progression plan Healthcare benefits Wellbeing more »

the knowledge and expertise needed to excel. You will work closely with sales and administration colleagues, accepting telephone orders and inquiries to ensure seamless customer service. Maintaining familiarity with all supplied air conditioning and refrigeration products is a key responsibility of the Applications Manager. As the Applications Manager, you … will be tasked with enhancing the quality and effectiveness of the Midea design team by regularly monitoring service levels. Managing the project database and maintaining standards and effectiveness of quotations are essential duties for the Applications Manager. Building and maintaining strong customer relationships will be a priority for … Requirements: The Applications Manager must be able to work under pressure in a fast-paced environment. Excellent IT skills, along with exceptional communication and customer service skills, are essential for the Applications Manager role. Proficient use of Microsoft programs such as Word, Excel, and PowerPoint is required. Previous more »

We are looking for a Technical Support Engineer for a well-established company in the North Tyneside area. You will have excellent communication and customer service skills, a technical mindset, ideally technical qualifications, and have held a similar role in the past. You can expect to take calls … talk them through the insall and offer general support on calls or video links. Role Being an informative first point of contact for all customer queries; should they be product issues, installation queries, training requests. Supporting key stakeholders in the business with ideas and support from customer feedback. more »

Job DescriptionAre you passionate about AI and embracing change across the business?We are seeking an experienced and dynamic individual to join our Customer Operations team as a Chatbot Platform Product Owner. This role involves overall capability definition and roadmap ownership for our global chatbot platform within Customer … role will be hugely influential in the business having the opportunity to make a major impact on the tools we use to ensure our customer promises are upheld and too deliver an exceptional customer experience.Summary of your day to day?Prioritise backlog of feature enhancements for current chatbot … GMO tech stack and Sage products to drive resolution and seamless handoverDevelop Bot personas (task bot, knowledge bot) and identify common components to complete customer tasks (e.g. authentication, search/NLU)Support regional content owners and bot authors to write high performing automated journeys (high containment, low effort, high more »

Are you passionate about AI and embracing change across the business? We are seeking an experienced and dynamic individual to join our Customer Operations team as a Chatbot Platform Product Owner. This role involves overall capability definition and roadmap ownership for our global chatbot platform within Customer Operations. … role will be hugely influential in the business having the opportunity to make a major impact on the tools we use to ensure our customer promises are upheld and too deliver an exceptional customer experience. Summary of your day to day? Prioritise backlog of feature enhancements for current … tech stack and Sage products to drive resolution and seamless handover Develop Bot personas (task bot, knowledge bot) and identify common components to complete customer tasks (e.g. authentication, search/NLU) Support regional content owners and bot authors to write high performing automated journeys (high containment, low effort, high more »

or Practitioner Level Design qualification What we offer: 25 days holiday Enhanced Maternity, Adoption and Paternity leave Access to employee assistance programmes Online GP Service, 24 hours a day, 365 days a year Discounts with national retailers Eye care vouchers Mobile Phone Discounts Reward & Recognition Scheme At Morrison Data … leading metering services business - and were still growing, with some exciting times ahead! As an award-winning business, we pride ourselves on our diligence, customer service and expertise. Were constantly evolving our services, introducing innovative solutions, and using our core capabilities to be at the forefront of the more »

to a brand new site in April 2024 in Newcastle-under-Lyme. You will be responsible for: Preparing and submitting quotes in line with customer requirements and health and safety requirements Responding to customer enquiries by telephone, email and post Following up quotes to ensure order success Processing … submission of literature) Providing after sales support (drawings and specifications) Providing support to the external sales team Sourcing new customers You will have: Strong customer service and query resolution skills Proficiency in MS Office Strong organisations skills Some experience of technical sales (highly desirable) Estimating experience within the more »

insight which supports the fundraising team’s plans. Is this role for you? Ideally, you will have experience of working in a supporter or customer service environment. Experience of working with a CRM database (preferably Raiser’s Edge) to manage supporter or customer information. You will be more »

grow salesProvide revenue forecasts and review sales results to ensure targets are being met; take corrective action where requiredMaintain accurate and up to date customer records in the company CRM systemAssist the product management teams to define and improve the product portfolio for use in the residential and small … to identify and convert new accounts while maintaining existing relationshipsDemonstrated success in operating effectively in an entrepreneurial, fast-paced, complex, rapid growth environmentA distinct customer service focusExcellent interpersonal verbal and written communication skills.Fluent EnglishA hungry go-getter with a strong can-do and hands-on attitude.An energetic, highly more »

performance, risk mitigation, policy development, and training teams. The role emphasizes maintaining up-to-date knowledge of legislation, supporting health and safety culture, delivering customer service excellence, providing targeted support, managing assets, and assessing operations with a compliance-first mentality. Problem-solving and optimising Facility Management operations are more »

in November 2020. JMG Groupplace over £200m of Gross Written Premium into the market and our teams are very well respected in the industry. Customer excellence and doing the right thing is the backbone to our business ethos, which means that our talented people, high-tech systems, and robust … developing the profitability of the business whilst ensuring full FCA compliance in all aspects of SME insurance. Our Account Handlers ensure a high-quality service is provided to all clients in accordance with their specific needs and requirements. Key areas of responsibility include Ensuring accuracy, efficiency and professionalism when … business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Polices and Guides to Best Practice Always promoting exceptional customer care standards Developing and maintaining a professional working relationship with all clients and providing expert product advice and guidance Actively securing renewal business by more »

Duties include booking customers in for eye tests, pre-screening, recommending suitable frames. We are looking for individuals who are enthusiastic about providing great customer service and would like to pursue a career in optics. Role By giving customers top-notch advice (as well as a warm welcome … Duration 18 Months Positions Available 1 Closing Date Tuesday, 18th June 2024 Start Date Sunday, 30th June 2024 Desired Skills Communication skills Organisation skills Customer care skills Team working Initiative Qualifications Maths GCSE or equivalent, grade 9-4 (A*-C) (Essential) About the Employer SPECSAVERS OPTICAL SUPERSTORES LIMITED Specsavers … been a family business for over 35 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers. You’ll find us in the UK, Ireland, Netherlands, Norway, Sweden, Denmark, Finland, Spain, Australia and New Zealand, employing over more »

Lumineux Group trading name of B&T Associates Ltd, a family-owned and run business that has been providing high-quality solutions and excellent customer service for more than 38 years. Our brands: Lumineux Lighting Lumineux Sports truSmart The ideal candidate will have at least 5 years’ experience … Support Divisions Maintain and develop product knowledge to enable clear and effective communication to our customers Working closely with support staff to ensure any customer issues and resolved in a timely manner Meet revenue targets and attend regular sales meetings Attend company events and functions, such as trade days more »