14 Customer-Centricity Jobs in the West Midlands

Technical Aptitude: Strong ability to troubleshoot network connectivity, hardware, and software issues. Communication Skills: Excellent verbal and written communication skills with a customer-centric approach. Tools Familiarity: Experience with ticketing systems, CRM tools, and remote support tools. Independence: Ability to work independently, prioritize tasks, and manage more »

organisational skills with the ability to prioritise tasks and manage multiple projects simultaneously. Excellent communication skills, both verbal and written, with a customer-centric approach. Proficiency in MS Office Suite and scheduling software. Diary Management is required. Ability to work independently and collaboratively within a team more »

the effective and efficient management of contracts throughout their life cycle for in-life add moves and changes. What you'll do: Customer-Centric Excellence: Youll collaborate closely with our customers, understanding their unique needs and challenges. By leveraging data, analytics, and best practices, youll provide more »

Work closely with internal teams to propose solutions tailored to customer requirements. Preparation of technical proposals and quotes. Provide customer centric support regarding queries relating to product functionality and technical specifications. Build and maintain strong relationships with customers, key stakeholders and colleagues. To more »

Microsoft Office, and Active Directory, with knowledge of network security and antivirus programs. Exceptional problem-solving and communication skills, coupled with a customer-centric approach. Relevant certifications such as CompTIA A+ or Microsoft Certified Professional are advantageous. DBS clearance and residency in the UK for the more »

focussed hardware and software product lines. The ideal candidate will possess a strong background in technical support, excellent leadership skills, and a customer-centric mindset. This role is crucial in ensuring the delivery of exceptional service to our business-to-business clients while managing and optimizing more »

customers to drive product excellence from inception to decommissioning. If youre an experienced IT professional with a flair for strategic thinking and customer-centric solutions, this opportunity is tailor-made for you. Key Responsibilities: Technical Solutions : Develop repeatable solutions that align with business requirements. Leverage existing more »

candidates who embody the following essential qualities: Quick Learner: Ability to rapidly absorb and apply new information. Service Excellence: A positive and customer-centric attitude. Communication Skills: Strong verbal and written communication abilities. IT Proficiency: Competency in Microsoft Excel & Microsoft Word. Team Player: Collaborative spirit with more »

expertise will drive continued success. The Role: As a 1st/2nd Line Support Engineer, youll play a pivotal role in their customer-centric approach. Heres what youll be doing: First Line Support : Handle initial customer inquiries, troubleshoot technical issues, and provide timely more »

with autonomy, growth and an opportunity to shape a national business! THE COMPANY A leading retailer who recently has gone through a customer centric transformation looking to ensure all decisions are made with the customer in mind. They have access to huge data more »

all levels ✨1-2 years CRM experience ✨Competent in a CDEXP Platform (Bloomreach preferred) ✨Basic understanding of HTML (Preferred but not essential) ✨Customer centric approach – a solid understanding of audience segmentation and lifecycle ✨Highly organised and able to manage and deliver several projects at the same more »

software, and network issues. Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users. Customer-centric mindset with a passion for delivering exceptional service and support. Ability to work independently and collaboratively in a fast-paced, team-oriented more »

code software development environment. Competences: Drive for Results: Demonstrates and fosters a sense of urgency and strong commitment to achieving goals . Customer Centricity: Ensures the delivery of exceptional customer service. Lead Corageously: Takes personal and organizational risks to do what is right more »

Operations, Solution Design, Project Management, Finance, IT, HR and Commercial through the defined UL Bid Management process Write and design articulate, concise customer-centric proposals, presentations and other documents as required Manage the end-to end production of bid documents and ensure that all proposals are … completed on time and comply fully with the customer specification and requirements Facilitate Value Proposition sessions, to ensure customer-centric and rationalised win strategies are developed and integrated into submission documents Support the qualification and sign off process, including document creation for opportunities … and clarifications throughout the bid process Lead Tender Reviews Meetings to drive collaborative sessions with the bid team Ensure a high quality, customer-centric, look and feel of proposal documents Work with the wider UL Bid Management Team on projects to improve processes Act as an more »