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3 Deskside Support Jobs in London
London Area, United Kingdom Lorien
Printer Installation - Field Installation Engineer - 1st Line Support Location - London Overview We are seeking a skilled Printer Installation Technician. The primary responsibility of this role is to efficiently install and configure printers, including Multi-Function Printers (MFP), desktop printers, and Fiery servers. The ideal candidate will have a strong more »
London Area, United Kingdom Cognizant
This is an excellent opportunity for an Deskside Support Engineer(VIP Support) to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology … optimizing infrastructure performance and cost. Key Responsibilities: To serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email Provide a high level of customer service to users seeking problem resolution Perform remote … on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services. Record events and problems and their resolution in internal ticketing systems, Follow-up and update more »
London Area, United Kingdom Cognizant
As a Deskside Support Engineer, you will serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email. Key Responsibilities : Serve as the first point of contact for customers seeking technical assistance in person at walkup … support locations, over the phone, remote connection software, chat, and email Provide a high level of customer service to users seeking problem resolution Support VIP users/senior stakeholders providing white glove service Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on … the issue and details provided by customers. Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products or services Record events and problems and their resolution in internal ticketing systems, Follow-up and update customer more »
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Salary Guide Deskside Support London - 10th Percentile
- £31,600
- 25th Percentile
- £32,500
- Median
- £36,500
- 75th Percentile
- £40,000
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