At Matrix-Global , we’re committed to providing exceptional IT support to optimize operational efficiency. As an IT Support Specialist , you’ll play a critical role in maintaining our technology infrastructure, assisting end-users, and ensuring seamless operations across our organization. Position Details Job Title : IT Support … replacements for existing employees. Manage PC hardware, performance, and driver issues reported by end-users. Perform PC recovery for departing employees. Software and Application Support : Package, distribute, and patch PC applications. Configure and manage PC software installations and updates. Maintain a known defect list for end-user computing (EUC … . Manage all software applications, including installations, changes, access, resets, and issue resolution. Network Integration and Security : Support PC integration with office Wi-Fi, home Wi-Fi, and VPN software. Ensure compliance with security requirements, policies, and standards. Coordinate and provide remote support for devices used in retail more »
This is an excellent opportunity for Deskside Support Role professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include … computers. Installing and upgrading anti-virus software to ensure security at the user level. Performing tests and evaluations on new software and hardware. Providing support to users and being the first point of contact for error reporting. Establishing good relationships with all departments and colleagues. Conducting daily backup operations. … faulty OEM equipment’s and receiving replacements Handling Shipments and Vendor Equipment Deliveries. Managing technical documentation. Skill and Experience : Experience working as a deskside support engineer Imaging Desktops and Laptops Trouble shooting Hardware and Software Experience in Service desk support Experience in Ticketing tools like serviceNow. Experience in more »
IT Support Tech Bar/Walk Up Service/IT Bar The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the point of contact on the tech bar support team. … Responsibilities Provide quick-fix support by working on a tech bar/genius bar to troubleshoot issues with traders. Manage and address electronic tickets efficiently Communicate effectively with traders, senior stakeholders and vendors Troubleshoot and configure software and hardware Qualifications 2+ years' of technical support experience Must have … IT Support experience working on a tech bar where you are approached with technical issues that need troubleshooting. Strong background within financial services archie.odonovan@harringtonstarr.com more »
We are currently looking for highly customer-focused and enthusiastic Desktop Engineer to support our client, predominately based on their site in Scotstoun and providing support to sites in Govan and Hill End when required. This is a full-time permanent position working 37.5-hours per week … or be able to obtain SC Security Clearance. For this reason we are only able to progress with applications from British nationals. As a Desktop Engineer you will be involved with: out security audits of all devices holding data on the network by scanning and reporting – Installations, Moves, Additions … and Changes of all in-scope managed devices and Eyes Support to visually verify the state of managed devices Support including special project activities as they arise Management & Stock Management the lifecycle of loan user equipment directly along side the client managing own workload whilst liaising with other more »
DesktopSupport - Investment Banking London - 5 days in office Contract £27 per hour (£200 per day) You'll be working in the heart of London's Trading area with an Investment Bank. As a desktopsupport engineer/analyst you'll be providing 1st and 2nd … line support to IT problems. Working directly with end users and gaining lots of experience and training. The role is a mixture of 1st and 2nd line support alongside building out new equipment and a small amount of project work. Skills required. 1+ years IT support covering … 1st and 2nd line support. Positive, friendly attitude to working with new people Experience of using a support ticketing system alongside floor walking support PC and Laptop configuration and build skills. Quick learner Willing to work shift rota that cover 7am-3pm, 8am-4pm, 9am-5pm,10am-6pm more »
Printer Installation - Field Installation Engineer - 1st Line Support Location - London Overview We are seeking a skilled Printer Installation Technician. The primary responsibility of this role is to efficiently install and configure printers, including Multi-Function Printers (MFP), desktop printers, and Fiery servers. The ideal candidate will have a … strong technical background in printer hardware and software, excellent problem-solving skills, and a customer-focused attitude. Position Requirements Install and configure desktop printers, MFPs, and Fiery servers according to manufacturer specifications. Troubleshoot and resolve any issues related to printer hardware, software, or connectivity during installation. Conduct thorough testing more »
Nigel Frank are partnered with an investment management firm as they are expanding their technical support team. They have the resources to work with the latest technologies and this role will offer the chance to get stuck into projects involving IT architecture and Cyber Security. The main responsibility of … this role is to deliver desktopsupport to their user base, spread across the UK and South East Asia. This is a hybrid role, requiring travel into their London office 3x a week. Roles & Responsibilities Desktopsupport, on site and remotely Rolling out end user technologies … Video conferencing support Working on exciting projects (proposals and delivery) Documentation (policy, processes procedure and best practice) Skills Required Microsoft 365 administration – (including Autopilot, Exchange, Intune, Teams and SharePoint) Windows 11 desktop administration/troubleshooting Networking experience (desirable) Exposure to VMware virtualisation (desirable) You will be rewarded with more »
A DesktopSupport Systems Administrator plays a crucial role in ensuring the smooth operation of an organization’s IT infrastructure. They provide technical support, maintain desktop systems, and enhance end-user experiences. Here are the key responsibilities and qualifications for this position: Responsibilities: Technical Support … requests related to PCs, laptops, printers, scanners, mobile devices, and other computer assets. Install, configure, and troubleshoot hardware and software issues. Provide second-tier support for the help desk. Infrastructure Management: Organize and configure equipment, including desktops/laptops, printers, copiers, scanners, and faxes. Collaborate with business application teams … and server administrators for appropriate projects. Assess third-party applications for deployment and integration into existing operations. User Support: Set up computer systems for new employees. Handle user preferences, file migration, and adjustments. Provide technical support for audiovisual (A/V) equipment. Network Maintenance: Maintain network printers and more »
Your new company An Investment Management Firm based in Central London Your new role This is a Level 2 Desktop Engineer role that will support on a hardware deployment project between the UK and other international regions. What you'll need to succeed Experience on a similar project more »
DesktopSupport Engineer +6 months + +Onsite in Edinburgh +SC cleared role +Inside IR35 +£225 - £250 a day Skills: +2nd line support experience + Windows 10 Operating Systems +Active directory +DNS +SSCM +Cisco +++ Please note SC clearance is essential for this role +++ Supporting one … of our clients based from the site in Edinburgh, resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. Primary role requirements: * Responsible for maintaining and promoting highest level of service to the client * Adhering to technical … standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation and problem diagnosis * Desktop/Laptop/VDI - build, configuration and deployment to end users * Assist with software installation/deployment * * Cover on TechBar Secondary role requirements: * Assisting the more »
body within Edinburgh. In this role, you will be the central point of contact for on-site support. You will also be providing remote support to users based in other locations. You will be supporting Windows 10/11 environments, MS Outlook and Office 2016. Performing software installations and … weeks, the role is expected to begin in July.* What you'll need to succeed For this role, you must have experience providing desktopsupport to users on site. Experience in the following technologies would be beneficial. Maintaining HP Kit Supporting Windows 10/11 environments MS Outlook … and Office 2016 Cabling and patching knowledge Knowledge of Iphone or Samsung support Knowledge of video conferencing or Telephony Support What you'll get in return This is a great opportunity to start a long-term contract and to gain SC clearance, a rare opportunity in contracting. What more »
body within Edinburgh. In this role, you will be the central point of contact for on-site support. You will also be providing remote support to users based in other locations. You will be supporting Windows 10/11 environments, MS Outlook and Office 2016. Performing software installations and … weeks, the role is expected to begin in July.* What you'll need to succeed For this role, you must have experience providing desktopsupport to users on site. Experience in the following technologies would be beneficial. Maintaining HP Kit Supporting Windows 10/11 environments MS Outlook … and Office 2016 Cabling and patching knowledge Knowledge of Iphone or Samsung support Knowledge of video conferencing or Telephony Support What you'll get in return This is a great opportunity to start a long-term contract and to gain SC clearance, a rare opportunity in contracting. What more »
Role: Graduate DesktopSupport Location: Bridgwater/Onsite Ready to utilise your skills in desktop operating systems, network management, and active directory? Are you passionate about ensuring consistent high-quality support, troubleshooting and analysing technology issues? Join us and make a meaningful impact as a Graduate … Desktop Support. Careers at TCS: It means more. TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of … Be part of an exciting team where you will be challenged every day. Collaborate and maintain effective relationships with various stakeholders. Install and test desktop software applications and internet browsers. The Role As a Graduate DesktopSupport, you will oversee, update assigned support service requests, troubleshoot more »
DesktopSupport Engineer | Brentford | 6 month contract | Inside IR 35 | £140 Per Day Experis have partnered with a IT Services Provider looking to recruit a DesktopSupport Engineer with strong customer service and troubleshooting skills to resolve all technical issues for a particular client. The successful … hardware. Process leaver devices. Undertake antivirus scanning and removing any items raised by security. Recognising and escalating more difficult problems to solve to appropriate support groups. Creating and maintaining operational documentation if required. Actively participating as a strategic member of the technology team, including participating in team meetings, and … providing technical support for managed service clients. Providing VIP support. Key Experience Required: Experience in Servicenow ITSM for Incident/Request and Asset Management. Experience in Microsoft Windows desktop level 1 support. Experience providing support as a DesktopSupport/Technical Remote Support, providing more »
Role Summary: Desktopsupport will be responsible for providing assistance to all front and back-office staff. This individual will be responsible for supporting the various business lines throughout the Cantor umbrella. This is a hands-on role, and this individual is expected to provide technical expertise in … order to resolve issues for the general population. Key Accountabilities: Provide IT support to all users in the London offices and remote EMEA offices. Provide support through phone/email/service tickets to front and back-office users on desktop issues. Install, upgrade, support and … range of authorised software applications. Perform general preventative maintenance. Assist facility matters when needed including moves, adds, and changes. Raise, update and close all support tickets regularly and promptly. Participate and implement in global projects. Provide onsite and remote support. Communicate with team members regarding issues, procedures, and documentation. more »
2nd Line Support Engineer | £30,000 - £38,000 | Hybrid (in office x4) | MSP Are you looking to join a global MSP that works with leading clients worldwide? Are you looking to get exposed to a range of technologies across a variety of platforms? Are you looking to join a … development program? We are working with a globally leading MSP who supports various clients across multiple sectors. They are looking for a 2nd Line Support Engineer who can provide senior DesktopSupport to a range of their clients. You will also be provided with a UK leading … training and development program where you can develop your skills and be supported through certifications. You will need: 3yrs experience in DesktopSupport Strong knowledge of; Windows Servers Active Directory Microsoft Exchange Some knowledge of virtualisation and MDT or SCCM Strong basic networking skills You will get: Private more »
Security Clearance Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel … technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient • Responsible for Incident ticket handling, escalation and problem diagnosis • Desktop/Laptop/VDI – build, configuration and deployment to end users • Assist with software installation/deployment • Assist with Smarthphone deployments Secondary role requirements … Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets • Hardware installation/upgrade/break fix for desktop, laptop, and server • Smarthpone support • Assisting with customer projects • Create and update procedural documentation • Basic telephony support and cable patching • Provide more »
Security Clearance Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while mini... APCT1_UKTJ more »
Excellent Opportunity for Deskside Application Support Specialist to be part of our Infrastructure Services Practice Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud, Data Centres, DevOps, End User Computing, Service Desk, Network … are meeting SLA`s for service. Responsible to be a resource for the Project Ops team where required (hardware build/Testing/application support) Responsible to Complete regular PCI Audits, being meticulous with details. Responsible to update asset management information Responsible to Assist with regular reviews of user … with any data protection reviews or requests to remove data as instructed by our legal teams. Responsible in Forming part of Service team that support priority issues and on an “on call” basis. Essential Skills Good working experience in a Deskside support or Application Support role. Extensive more »
Security Clearance Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel … technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient * Responsible for Incident ticket handling, escalation and problem diagnosis * Desktop/Laptop/VDI - build, configuration and deployment to end users * Assist with software installation/deployment * Assist with Smarthphone deployments Secondary role requirements … Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets * Hardware installation/upgrade/break fix for desktop, laptop, and server * Smarthpone support * Assisting with customer projects * Create and update procedural documentation * Basic telephony support and cable patching * Provide more »
Concept Resourcing are currently recruiting for a 2nd Line IT Support Engineer commutable to Central London The purpose of this role is to provide on-site VIP technical support for the End User Technology environment involving desktop computing and corporate IT services. Package: up to £240 per … Inside IR35) Initial 6 months contract with strong possibility of extension Monday to Friday throughout duration of contract The role Principally responsible for VIP support of the Executive Leadership Team - managing all IT/communication equipment related issues, including video conference set up and management. Working with other teams … of any potential IT/communication equipment related issues and ensuring these are escalated to the appropriate teams, and ensuring resolution and closure. Providing support for hardware and software issues on IT equipment, including but not limited to Desktop, Laptops, Mobile devices, and peripherals. Assisting VIP's and more »
Level 2 DesktopSupport About us We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over … every one of them. They are exceptional and we are looking for more exceptional people to join us. Key responsibilities: · Provide 2nd Line onsite desktop and application support services to end users · Troubleshoot and resolve incidents relating to Desktop operating systems and mobile devices · Repair hardware and … peripheral faults in conjunction with warranty providers · Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs · Operate cohesively with the service desk team to maintain service levels · All work undertaken must be logged via a Service Desk Reporting Tool more »
Job title: DesktopSupport Team Lead Location: Bristol Salary: Up to 40,000 per annum Job type: Permanent They are employed in the infrastructure sector. Using data-rich, virtual, interactive, and collaborative technologies, they help clients make more informed decisions for difficult jobs. You will be the Desk … Side and Technology Support Team Lead is the central point of contact for all IT-related incidents and service requests within their region. Tour role is to both provide second-line support and supervise/lead the local IT resources operationally. You will be responsible for resolving support … being supported. Working knowledge of database/excel structures/tables/configurations. Responsibilities: Manage the daily activities of the Desk Side and Technology Support Team and assume responsibility for the recruitment, training, objectives setting, and personal development reviews of team members. Manage and prioritise all 2nd line incidents more »
Working for a Fast-paced high level financial services company based near Tottenham Court Road. The Infrastructure Support team is tasked with managing all aspects of our Technology Infrastructure, encompassing both a modest physical infrastructure presence and an expanding virtualized environment. Currently, the team supervises several vital services maintained … phase in our migration away from our current infrastructure provider. •Guide the helpdesk/service desk team in delivering outstanding day-to-day IT support, adeptly resolving issues spanning systems, hardware, and fundamental cloud services, with a specific focus on the Azure environment. •Manage ticket escalations, ensuring timely and … effective resolutions. •Act as the main liaison for IT support within the organization, collaborating with internal teams and external vendors as required. •Create and uphold documentation for IT procedures, systems, and commonly encountered issues.. •Provide training and mentorship to junior team members, nurturing a culture centered on ongoing learning more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom
Viqu Limited
DesktopSupport Engineer required on an initial 12-month contract supporting an end client based in Cambridge. The successful DesktopSupport Engineer will be working onsite providing real-time IT support to End Users across the company. Tasked with working across a broad range of … technologies and liaising across multiple areas of the business to support incidents, problems and requests. Also responsible for ticket management and escalation, explaining the solutions in technical and nontechnical terms. Technical skills/experience required: Previous experience within a Deskside support role Excellent troubleshooting skills Able to identify … log and resolve technical problems with software, hardware and network systems Comfortable providing remote support when needed Exposure to ticket management and response Excellent communication and stakeholder management skills This is an immediate requirement with interview slots available this/early next week. To discuss this exciting Desktopmore »