Desktop Support Team Lead
London Area, United Kingdom
Woolf Group
Working for a Fast-paced high level financial services company based near Tottenham Court Road. The Infrastructure Support team is tasked with managing all aspects of our Technology Infrastructure, encompassing both a modest physical infrastructure presence and an expanding virtualized environment. Currently, the team supervises several … public cloud-based infrastructure, marking a pivotal phase in our migration away from our current infrastructure provider. •Guide the helpdesk/service desk team in delivering outstanding day-to-day IT support, adeptly resolving issues spanning systems, hardware, and fundamental cloud services, with a specific focus on the … and external vendors as required. •Create and uphold documentation for IT procedures, systems, and commonly encountered issues.. •Provide training and mentorship to junior team members, nurturing a culture centered on ongoing learning and enhancement. •Oversee projects concerning the enhancement and implementation of IT systems and services. more »
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