Senior Support Analyst - D365
Birmingham, West Midlands, United Kingdom
Crimson
and assist in handling and resolving escalation cases. If modifications/customisations are required, either to processes, Power Platform solutions or to the Dynamics 365 CE application, the D365 Senior Support Analyst should facilitate the customer's decision-making process and develop the … functional design document that will drive the development process. Technical requirements: Design, create and configure Dynamics 365 CE/Power Platform solutions implementing 'low code, no code' approach. Dynamics 365 CE/CRM product experience on the following: Sales - (Lead/Opportunity …/Quote/Order/Invoice). Marketing and campaigns ? Including Add-ons e.g., Click Dimensions/Mailchimp/Microsoft Dynamics Marketing). Service and Case management including SLAs and Entitlements. Custom ISV/xRM solutions using Dynamics 365 and Power Platform. Entity Design more »
Employment Type: Permanent
Salary: £50,000
Posted: