and resolving issues related to EPOS systems promptly and effectively Collaborate with the implementation team to assist in the setup, configuration, and testing of new EPOS installations for clients, ensuring seamless integration with their existing systems Diagnose and troubleshoot hardware and software issues with EPOS systems, including peripherals, servers, and … hardware components and software updates for clients, ensuring compatibility and functionality Deliver comprehensive training sessions to clients' staff members on the operation and maintenance ofEPOS systems Document client interactions, troubleshooting steps, and resolutions accurately in our ticketing system, maintaining detailed records for future reference Collaborate with internal teams, including … service attitude Experience of supporting a diverse range of customers Great communication skills, particularly experience of customer interaction Previous retail or hospitality EPOS (ElectronicPointofSale) experience is highly desirable A commitment to being a terrific team player A savvy tech mindset, energy, passion and a great attitude towards more »
having real input into the systems and processes that push the client forward. You will need to have the following; Experience with working on EPOS systems and related technologies, ideally an retail OMS Experience of working with Windows based systems and implementing change to these systems. Experience of working with more »
day (Monday-Friday: 9am to 5:15pm). However, the wider team who support our PayPoint terminals, including the flagship PayPoint One and its EPOS system, the PayPoint Mini device and supporting systems, currently operate over a seven day a week rota (Monday-Friday: 8am-8pm, Saturday: 8am-6pm, Sunday more »
and high degree of technical knowledge across multiple platforms and technologies. You will ideally come from a retail background and worked with POS or EPOS systems This is a onsite role, 5 days a week in the office Excellent role to work with global brands within retail and excellent career more »
a broad and high degree of technicalknowledge across multiple platforms and technologies.You will ideally come from a retail background and worked with POS or EPOS systemsThis is a onsite role, 5 days a week in the officeExcellent role to work with global brands within retail and excellent career prospectsGreat package more »
work on both break-fix and preventative maintenance projects for some of the largest retail organisations across the UK. As a Field Service Engineer (EPOS/IT/Break-fix), you'll require the following essentials: Background of working within a break-fix engineer role ideally covering EPOS, Pin-Pads … includes Scottish Disclosure and Credit Check Have a Driving Licence (Manual) with a maximum of 6 points As part of the Field Service Engineer (EPOS/IT/Break-fix) role, you'll also be: Travelling to various clients sites to complete installations Adhering to company policies and procedures Highly more »
Service Delivery About My Client: My client is a renowned leader in providing high-quality technical support and services across the UK. Specializing in EPOS systems, they have built a reputation for excellence and innovation. To continue delivering exceptional service, they are seeking a dedicated and experienced Service Delivery Director … As the Service Delivery Director, you will be responsible for managing a distributed team of engineers who provide on-site and remote support for EPOS systems. This is a strategic role focusing on ensuring high standards of service delivery, customer satisfaction, and operational efficiency. You'll collaborate closely with other … customer satisfaction, resolving escalated issues, and ensuring service level agreements (SLAs) are met. Drive continuous improvement in service delivery processes, leveraging your background with EPOS systems to inform best practices. Qualifications and Experience: Proven experience in a senior service delivery or operations role, preferably in the technology or EPOS industry. more »
