IT Support Engineer
Kettering, Northamptonshire, United Kingdom
Clinch
systems in line with current business strategy with an emphasis on, but not limited to, end user business information systems environment and associated software and hardware. KEY TASKS/RESPONSIBILITIES/ACCOUNTABILITIES Support and maintains core operations of the RCI Endpoint environments across all RCI offices according to … agreed service levels. This involves L2\L3 support including leading IT Endpoint projects and deployments. Assist associates with Endpoint\Printer\Telephony and Software provisioning in accordance with Global Processes Provides L2 service resolution for all Incidents Lead development of engineering solutions in collaboration with other IT teams. Manages … technical escalations from other teams. Delivers all user IT service requests, new/updated hardware and software to agreed service levels, compliance requirements in line with business needs. Supports shift left initiative – providing supporting documentation for L1 services Provides proactive problem management and engages in continuous improvement. Manages more »
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