3 Escalation Management Jobs in the UK excluding London with Remote Work Options

European orders and to manage country prioritisation at Europe and Country level – in line with production supply availability. This role requires Executive and Senior Management Communication skills to provide Executive Reporting on Orders, Inventory, Lead Times, Logistics. The target objective for the person in this role is to provide … pre-order information and order backlog status in support of country customer sales programmes. Order Execution and Production Supply Management: The primary goal of these activities is to maximise orders, supply and shipping to secure best results performance for country quarterly revenue.Working amongst a small operational team to facilitate … order and parts process flow from opportunity management to delivery. Escalation management for supply of parts to customer orders, interlock with planning and country sales teams to support the achievement of TGCS Europe revenues. Includes working with a cross-location team and 3rd party production supply. Workplace more »

team of 10 Service Desk Engineers across 3 sites in the UK supporting close to 1,000 users. This role will be split between management (75%) and hands-on support (25%). The IT Service Desk Manager will play a crucial role in maintaining high levels of customer satisfaction … managing service delivery, and driving continuous improvement initiatives within the service desk function. Main Responsibilities: Management Lead, mentor, and manage a team of 10 service desk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the service desk … including ticket management, prioritisation, and resolution of IT support requests and incidents. Develop and implement service desk policies, procedures, and best practices to optimize service delivery and ensure adherence to ITIL processes. Coordinate with other IT teams and departments to escalate and resolve complex technical issues and ensure timely more »

actions, publish regular reports to business sector leads with KPI metrics and analysis. Maximise automation of systems to improve response times and resolution completion. Escalation Management: Manage and resolve escalated customer issues, ensuring timely and satisfactory resolutions in line with SLAs. Collaborate with other departments to address systemic … on the latest technologies. Ideal Candidate: Proven experience in a technical support role, with a focus on B2B customer support. Strong leadership and team management skills, with a track record of developing high-performing teams. Excellent problem-solving and decision-making abilities. Exceptional interpersonal and communication skills. Familiarity with more »