2 Fault Management Jobs in England with Remote Work Options

our customers, whilst delivering a sustainable energy solution. We are looking for a well-rounded Service Delivery Manager to lead and drive the incident management process and investigate problems in systems, processes, and services. We are looking for somebody to manage the incident, capacity, event, and availability management … implementation of agreed remedies, and managing the follow up on commitments. What you'll be doing The successful candidate will be accountable for: Incident management, reporting and providing Management overviews Analysing incident root causes and addressing the resolution with the identified issue owners Proactively researching and recommending courses … Service Integrator and other suppliers within the IT ecosystem, acting as a focal point for escalations from the business Ensuring that availability and capacity management processes and procedures are effective and timely. Ensuring that event management processes and procedures are effective and timely. Working with Service Architect on more »

our customers requirement, working in a fast-paced environment Email handling, managing e-mails that come into the mailbox and actioning accordingly Monitoring of fault management systems and interfaces Take calls from various phone queues including customers, Police and members of public Follow daily schedule to ensure operation more »