1 to 11 of 11 Permanent Fault Management Jobs in the UK

a 24/7 shift environment, we want to hear from you. Key accountabilities and Decision Ownership Working to meet 99.99% network availability and management of customer incidents and faults within agreed SLAs. Working to customer SLAs and managing their expectations Providing customer with a single point of contact … Managing1stlevel escalations . Undertake or support rapid restoration of network fault resolution within SLA Prior to critical servicefailure where possible Agreeing deadlines with the customer for remote site fault fixes Ensuring that 3rdPartyteam remain within agreed fault management guidelines Ensure zero service penalties are incurred Take … is taken andposted to the correct resolving agency To include all necessary diagnostics/impact assessments To investigate network problems identified using pro-active management tools Where possible before criticalservices are impacted Ensure that incidents are escalated according to the Operational Procedures document, as required Build and maintain trusted more »

a 24/7 shift environment, we want to hear from you. Key accountabilities and Decision Ownership Working to meet 99.99% network availability and management of customer incidents and faults within agreed SLAs. Working to customer SLAs and managing their expectations Providing customer with a single point of contact … Managing1stlevel escalations . Undertake or support rapid restoration of network fault resolution within SLA Prior to critical servicefailure where possible Agreeing deadlines with the customer for remote site fault fixes Ensuring that 3rdPartyteam remain within agreed fault management guidelines Ensure zero service penalties are incurred Take … is taken andposted to the correct resolving agency To include all necessary diagnostics/impact assessments To investigate network problems identified using pro-active management tools Where possible before criticalservices are impacted Ensure that incidents are escalated according to the Operational Procedures document, as required Build and maintain trusted more »

SCC Flex Contract: SC Cleared Infrastructure Engineer– £360 per day – Inside IR35 - Onsite - Gosport As a Infrastructure Engineer, you will: Provide configuration management, inventory management, fault management, and trouble management support on established Wintel servers and desktop devices. Support periodic patching, maintenance, and upgrades of … to travel with a full driving license and join the on-call rota. Terraform, Ansible, and cloud environments (OCI or Azure) Familiarity with systems management frameworks, protocols, and tools, including MECM, WSUS, and SolarWinds. This is an immediate start role! To apply, please send a copy of your most more »

General networking and troubleshooting skills are also required Please note, candidates must have hands on experience using Checkpoint R80.40. Key Responsibilities Responsible for the management and support of the cyber security systems and applications ensuring 24/7/365 availability covering all levels of support (1st/2nd …/3rd Line). Technical Project Delivery Fault Management - In depth Call and incident Management Escalations - Ensure the right technical level input is provided for all assigned escalations. Responsible for the on-going maintenance/upgrade/documentation of all security infrastructure components. Provide architectural design/… Firewalls : Check Point R80.40, Checkpoint AWS, Palo Alto Provider-1/NSM GAIA/SPLAT IPS: Sourcefire/Firepower/McAfee/Check Point Fault finding at command line. Core Skills Networks: Understanding of TCP/IP, WAN, LAN, VPN, Routing (OSPF, BGP), Excellent troubleshooting skills and ability to more »

and customer focus and ensure that relevant parties are kept informed throughout any engagement. Own support of the OSS applications; manage the resolution of fault tickets and the progress of general administration duties as required. Pass to 4th line support where required. Carry out the resolution of fault … line and IT support as a whole. Proactively manage the applications supported to increase the reliability and quality of the services delivered, including reducing fault volumes, impact and MTTR. Create/Review & Modify documentation within the documentation library to comply with relevant standards. Work with the development team(s … reviewing and making recommendations for IT system improvements. Management of licence compliance, IT system security, patching and capacity management to comply with relevant standards. Customer related projects (MACDs) Onboarding devices onto StableNet (Automated Network and Service Management system) Device discovery Configuring monitoring datapoints Setting alerts Report creation more »

ensure the service operates within agreed SLAs and to manage the delivery of all VC AV business as usual services, including service desk, project management and technical support. Role Summary: Video conference (VC) and Audio conference (AC) support Presentation, meeting and Events support Support of large display solutions and … related media AV Engineering support, fault rectification and escalation VC and AV Helpdesk/coordination Dealing with related bookings and reservations Documentation Supervising colleagues and local operations IPTV support and maintenance LED wall support and maintenance Manage end user AV training programme Provide remote support to UK and global … procedures for improvements/modifications. Be fully conversant with H&S and First Aid procedures onsite. Support the Onsite Program Manager in the rota management of the team ensuring that the service is efficiently covered at all times. Have an overview of all AV meetings onsite, ensuring a consistent more »

this role you will lead software development from concept to coding, collaborating with multidisciplinary engineers to ensure project success. Oversee software requirements, focusing on fault management and application health. Produce and maintain documentation, and assist customers with integration and problem resolution, sometimes on-site. Understand customer needs to more »

Operational Automation: Expertise in automating all operational aspects of systems in production, including development of frameworks and automating test cases. Data Modelling and Configuration Management: Experience with data modeling using Yang, and proficient in handling network configuration changes across various devices. Open-source Engagement and CICD Methodologies : Solid experience … with open-source software tools like Netbox, Elastic, Kafka, and understanding of CI/CD methodologies using tools like Gitlab. Advanced Network Management: Knowledge of Software Defined Networking, service provisioning, fault management, inventory management, and performance management. Lifecycle Management: Understanding of life-cycle management … Excellence and System Monitoring: Design and maintain operational dashboards using data from Prometheus and Elasticsearch to monitor and optimize network operations. Lifecycle and Change Management: Handle the MACD activation framework and manage the lifecycle of code and system changes within the NaaS environments, ensuring smooth deployments and system updates. more »

and engagement with open-source development practices (e.g. Netbox, gNMIc) Experience with CICD methodologies (Robot, Gitlab, BDD) Experience with Software Defined Networking, Service Provisioning, fault management, inventory management, performance management Understanding of Life-Cycle Management (devices, services, resources) Desirable Awareness of TM Forum API framework more »

home. Salary: £27-30k + Bens + 10% Bonus + Overtime Day shift coverage 7am-7pm Mon-Fri Environment: - IP Networking, Operations, ServiceNow, Fault Management, SLA's, Escalations, IP, Cisco R&S, Networks, Wireless, Meraki, Fortinet, Palo Alto, SDWan, Cisco Firepower, Cisco ISE, Wireshark, CCNA. The role … and 2nd line networking duties, providing support to customers networking issues. You will act as the prime customer contact point for all queries, including fault management, escalations and planned maintenance on a large scale multi-site Enterprise Network. Key responsibilities: Your day will consist of fault management … will be 100% focused on delivering excellent service using strong technical and diagnostic skills. * Dealing with customer networking issues and working to find networking fault resolutions * Work in a fast paced, customer facing environment * Learn about our products and solutions to provide great customer experiences Experience and skills: * An more »

Hybrid working 3 days office, 2 days home. Salary: £22-24k + Bens + Training on products Environment: - Customer Service, Service Desk, ServiceNow, Fault Management, SLA's, Escalations, IP, Cisco, Networks. The role of Service Support Technician will encompass a range of key customer service activities providing … support to customers. You will act as the prime customer contact point for all queries, including fault management, escalations, provisioning queries and planned maintenance. Key responsibilities: Your day will consist of fault management primarily, as well as general support for our various in-house, market leading more »