2 First Line Help Desk Support Jobs with Remote Work Options

products are used by many of the worlds leading global food processing and distribution companies. Working alongside both the retail & industrial teams to provide first line technical support to both our customers and field engineers. We are looking for someone with energy and enthusiasm who … Incidents are assigned and escalated where necessary to the relevant support teams. Accurate data collection on the call handling database system. Provide first line support for both software and Hardware calls. Monitoring engineers in respect of call, location and status. Maintain the installation … system and closed accurately after completion of work. To confidently handle customer or engineer issues, ensuring that any escalations are communicated to the Service Desk Manager. Ensure all administration requirements of the service desk are carried out to company processes and standards. Technical Support Being the more »

Software Support/1st Line Support/Technical Customer Service/Helpdesk Engineer required for my Reading based client. Salary is £24k - 28.5k This is a permanent role with HYBRID working conditions. This role will suit someone who is a fresh Computer graduate or … someone with 1-2 years’ experience in an IT/software Support role. This is an excellent opportunity for someone who wants to progress their career with opportunities to move into: Senior Software Support role Development Implementation Consultancy Sales FULL TRAINING WILL BE PROVIDED You MUST … and defined standards. • Deliver an outstanding customer experience by showcasing excellent communication skills, responsive follow-through, and advocating for customer issues within the support team and other internal departments. • Ensure timely follow-up with customers, maintaining an exceptional support experience. • Create comprehensive case notes and documentation more »