Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of more »
priorities in a fast-paced, high-pressure environment. Preferred Qualifications: Experience in fintech, payments, or financial services industries. Familiarity with CRM systems (e.g., Zendesk, Freshdesk) and ticketing tools. Knowledge of cloud-based platforms (e.g., AWS, Google Cloud) and basic networking or system troubleshooting. Experience implementing support automation tools (chatbots, self more »
CCTV equipment for customers and recording assets in accordance with policies and procedures Providing technical assistance and logging/completing support tickets through our Freshdesk IT ticketing system Creating wiring diagrams/schematics for engineering projects Assembling wiring harnesses Scheduling and booking engineering resources for projects Testing faulty electronic devices more »
Aptitude to learning, understanding and applying technical skills Can work independently and with a team Desirable: Proficient in use of ticketing systems (ITSM) (eg Freshdesk, Jira, Servicenow etc) Proficient in use of knowledge systems (Confluence, Sharepoint) ITIL certified or working knowledge Networks familiarity Secure communications experience Microsoft office proficient Unix more »
Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of more »
customers. Dealing with queries through to resolution within a suitable timeframe. To extract and present analytical reports for billing and activation purposes. Ensuring the Freshdesk ticketing airtime queues and tickets are managed within the SLAs and all new tickets are allocated, categorised and the status is changed. Ensure tickets are more »
Redruth, Cornwall, South West, United Kingdom Hybrid / WFH Options
Omega Resource Group
and, for key customers, that SLAs are met specifically regarding response and resolution times To ensure each call/email is logged and that Freshdesk and Cruise IP Databases are always maintained, so clarity is ensured for other team members, chasing cases and escalating issues to other departments/on more »
Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of more »
CCTV equipment for customers and recording assets in accordance with policies and procedures Providing technical assistance and logging/completing support tickets through our Freshdesk IT ticketing system Creating wiring diagrams/schematics for engineering projects Assembling wiring harnesses Scheduling and booking engineering resources for projects Testing faulty electronic devices more »
LS19, Yeadon, City and Borough of Leeds, Esholt, West Yorkshire, United Kingdom
POST recruitment
/software systems. Network & Systems Expertise: Hands-on experience with computer networks, network administration, data governance, and system installations. Software Proficiency: Familiarity with SAP, Freshdesk, Draytek, VPN, SQL, Server Management, AWS (Amazon Web Services), Magento, Active Directory, and email security systems. Qualifications: BSc in Computer Science, MIS, or a related more »
Cosham, Hampshire, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
support for business customers. You will also support and mentor a small team of 2 support advisers and manage team ticket performance using a Freshdesk ticketing system. You thrive on helping customers with their technical queries, troubleshooting and looking to help resolve potential hardware and software issues effectively and efficiently more »
Jersey, Channel Isles, South West, United Kingdom Hybrid / WFH Options
Latcom
A solid understanding of PC hardware, software, and operating systems, particularly Windows and O365. Familiarity with troubleshooting common issues and using ticketing systems like Freshdesk are advantageous. Problem-Solving Skills : The ability to diagnose and resolve technical issues efficiently. This includes analytical thinking and a methodical approach to troubleshooting. Customer more »
