Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Nottingham City Council Housing Services
Contract Type: Fixed Term/Secondment until 31 March 2025 Working Hours: 37 Worker Type: Hybrid Worker Salary: £24,702 - £25,545 per annum Location:Harvey Road, NG8 3BB - 2 days in the office per week, to suit business needs more »
satisfied and delighted. The objective of this role is to work with our remote team of 3 Customer Support Executives to manage tickets through FreshDesk (so exposure to this system will be a definite benefit) and to solve customer issues through our own in-house bespoke CMS systems. A previous … technical Customer Support Team Excellent interpersonal and communication skills Knowledge of CSS and HTML Excellent working knowledge of up-to-date desktop applications especially Freshdesk Strong organisational skills and ability to multitask in a small business environment An aptitude for problem solving and strong attention to detail The ability to more »
Support: A proven track record in a previous IT support technical role, demonstrating the ability to effectively troubleshoot and resolve customer issues. Familiarity with Freshdesk or Similar Platforms. Proficiency in using ticketing systems like Freshdesk, JIRA, Zendesk. Effective Communication Skills. Strong written and verbal communication skills are essential, as this more »
