Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Nottingham City Council Housing Services
Contract Type: Fixed Term/Secondment until 31 March 2025 Working Hours: 37 Worker Type: Hybrid Worker Salary: £24,702 - £25,545 per annum Location:Harvey Road, NG8 3BB - 2 days in the office per week, to suit business needs more »
satisfied and delighted. The objective of this role is to work with our remote team of 3 Customer Support Executives to manage tickets through FreshDesk (so exposure to this system will be a definite benefit) and to solve customer issues through our own in-house bespoke CMS systems. A previous … technical Customer Support Team Excellent interpersonal and communication skills Knowledge of CSS and HTML Excellent working knowledge of up-to-date desktop applications especially Freshdesk Strong organisational skills and ability to multitask in a small business environment An aptitude for problem solving and strong attention to detail The ability to more »
fit with the existing team culture Excellent communication skills (written and verbal) Ability to work as part of a team IT competent (knowledge of Freshdesk will be advantageous) Good numeracy skills Attention to detail and accuracy in the workplace Ability to identify, investigate and solve problems under pressure Possess strong more »
Support: A proven track record in a previous IT support technical role, demonstrating the ability to effectively troubleshoot and resolve customer issues. Familiarity with Freshdesk or Similar Platforms. Proficiency in using ticketing systems like Freshdesk, JIRA, Zendesk. Effective Communication Skills. Strong written and verbal communication skills are essential, as this more »
JumpCloud or Okta Workforce Basic networking knowledge - DNS, DHCP, TCP/IP Familiar with ITIL environments and working with ITSM tools such as ServiceNow & FreshDesk Within a commutable distance to Central London and happy to commute daily Strong customer-focused skills A process-driven, meticulous individual who can adhere to more »
Service Management concepts, and how these are applied to the everyday issues which typically arise. Demonstrable experience using front-end ticketing systems such as FreshDesk/Service, ZenDesk or similar. Excellent working knowledge of Microsoft Office, particularly Excel, as well as web browsers and Internet applications. Understanding of tracking tags more »
healthcare domain Experience in product or service support to customers Experience with Jira or a similar software is a distinct at advantage Experience with Freshdesk and Word/Excel If you're interested in this position, apply through the link provided or send your CV to (url removed) Reperio Human more »
Cramlington, Northumberland, North East, United Kingdom
Deerfoot I.T. Resources Limited
quality assurance standards Proficiency in handling technical software and hardware setups, possibly including direct installation and commissioning at customer sites Experience with tools like Freshdesk for support and service management would be beneficial As a vital member of the team, and in return for your expertise, inclusive approach, and commitment more »
