out projects globallyExpertise with NFRs and implementation of themWorking experience of Salesforce Service Cloud as well as Salesforce more broadlyKnowledge of Interaction Management tools (Genesys, Amazon Connect or Twillio etc.)Understanding of middleware like Mulesoft, Boomi etc.Ideally designed solutions across SaaS applications, self-engineered applications and/or AWS applicationsExpertise more »
Contact Centre Solution Architect 6 week contract role Fully remote £750 per day inside IR35 As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of … Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: Solution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and … scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Implementation and Configuration: Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring more »
Expertise with NFRs and implementation of them Working experience of Salesforce Service Cloud as well as Salesforce more broadly Knowledge of Interaction Management tools ( Genesys , Amazon Connect or Twillio etc.) Understanding of middleware like Mulesoft, Boomi etc. Ideally designed solutions across SaaS applications, self-engineered applications and/or AWS more »
committed to creating opportunities for accelerated progression for those looking to enter the civilian job market. This is an opportunity to work as a Genesys Designer for a leading telecommunications company based in Bristol. You will typically work on designs and deliveries for our customers. You could be asked to … either:- Networking - SD-WAN, LAN, Edge, Wireless, Meraki, F5 Voice contact solutions - One Cloud Cisco, Microsoft Teams, Five9 Cisco Unified Communications Contact Centre solutions - Genesys Cloud, Genesys Engage, Avaya Contact Centre, Avaya CS1000, Contact Centre Next Generation, Cisco Contact Centre, Cisco Webex The practitioner will be expected to have a more »
of working in a technical or software support capacity would be ideal Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys) IT qualifications/degree educated would be an advantage but are not essential Analytical and naturally inquisitive with good questioning skills and good attention to … learned Automotive and/or insurance experience is beneficial but not essential Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys) IT qualifications/degree educated would be an advantage but are not essential Analytical and naturally inquisitive with good questioning skills and good attention to more »
Croydon, England, United Kingdom Hybrid / WFH Options
Tata Consultancy Services
Knowledge of Wallboard- 2ring. Knowledge of Outbound Dialer- Acqueon. Experience with call logging. Experience with Voice Recording Vebra, BiB SIP trunking. Any experience on Genesys Contact Centre will be a huge plus. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Verisure
a similar role within a customer service or contact centre environment is highly desirable. Proficiency in utilizing workforce management software, with a focus on Genesys WFM, to optimize staffing levels and schedules. Strong analytical skills with the ability to interpret data and identify trends to drive decision-making. Excellent communication more »
