out projects globallyExpertise with NFRs and implementation of themWorking experience of Salesforce Service Cloud as well as Salesforce more broadlyKnowledge of Interaction Management tools (Genesys, Amazon Connect or Twillio etc.)Understanding of middleware like Mulesoft, Boomi etc.Ideally designed solutions across SaaS applications, self-engineered applications and/or AWS applicationsExpertise more »
committed to creating opportunities for accelerated progression for those looking to enter the civilian job market. This is an opportunity to work as a Genesys Designer for a leading telecommunications company based in Bristol. You will typically work on designs and deliveries for our customers. You could be asked to … either:- Networking - SD-WAN, LAN, Edge, Wireless, Meraki, F5 Voice contact solutions - One Cloud Cisco, Microsoft Teams, Five9 Cisco Unified Communications Contact Centre solutions - Genesys Cloud, Genesys Engage, Avaya Contact Centre, Avaya CS1000, Contact Centre Next Generation, Cisco Contact Centre, Cisco Webex The practitioner will be expected to have a more »
of working in a technical or software support capacity would be ideal Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys) IT qualifications/degree educated would be an advantage but are not essential Analytical and naturally inquisitive with good questioning skills and good attention to … learned Automotive and/or insurance experience is beneficial but not essential Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys) IT qualifications/degree educated would be an advantage but are not essential Analytical and naturally inquisitive with good questioning skills and good attention to more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Verisure
a similar role within a customer service or contact centre environment is highly desirable. Proficiency in utilizing workforce management software, with a focus on Genesys WFM, to optimize staffing levels and schedules. Strong analytical skills with the ability to interpret data and identify trends to drive decision-making. Excellent communication more »