of working in a technical or software support capacity would be ideal Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys) IT qualifications/degree educated would be an advantage but are not essential Analytical and naturally inquisitive with good questioning skills and good attention to more »
a technical domain. Experience with the Model-Based Systems Engineering (MBSE) approach to systems engineering. Proficient using systems engineering modeling tools (e.g. CORE/GENESYS, Cameo Systems Modeler, MagicDraw or MapleMBSE) to support system requirements, design, analysis, verification & validation, and continuing throughout development and later life-cycle phases. Demonstrated ability more »
a technical domain. Experience with the Model-Based Systems Engineering (MBSE) approach to systems engineering. Proficient using systems engineering modeling tools (e.g. CORE/GENESYS, Cameo Systems Modeler, MagicDraw or MapleMBSE) to support system requirements, design, analysis, verification & validation, and continuing throughout development and later life-cycle phases. Demonstrated ability more »
a technical domain. Experience with the Model-Based Systems Engineering (MBSE) approach to systems engineering. Proficient using systems engineering modeling tools (e.g. CORE/GENESYS, Cameo Systems Modeler, MagicDraw or MapleMBSE) to support system requirements, design, analysis, verification & validation, and continuing throughout development and later life-cycle phases. Demonstrated ability more »
a technical domain. Experience with the Model-Based Systems Engineering (MBSE) approach to systems engineering. Proficient using systems engineering modeling tools (e.g. CORE/GENESYS, Cameo Systems Modeler, MagicDraw or MapleMBSE) to support system requirements, design, analysis, verification & validation, and continuing throughout development and later life-cycle phases. Demonstrated ability more »
a technical domain. Experience with the Model-Based Systems Engineering (MBSE) approach to systems engineering. Proficient using systems engineering modeling tools (e.g. CORE/GENESYS, Cameo Systems Modeler, MagicDraw or MapleMBSE) to support system requirements, design, analysis, verification & validation, and continuing throughout development and later life-cycle phases. Demonstrated ability more »
Job Title: Genesys (SME)/Solution Architect Duration: 6 weeks Location: Remote Job Description: As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of Genesys … technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: • Solution Design and Architecture: • Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. … Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. • Implementation and Configuration: • Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. • Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless more »
Solution Architect who is a Genesys Subject Matter Expert. This is a 6 week contract with possibility of extension at rate of £600 to £650 (inside IR35) and will be fully remote. Solution Architect responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of … Genesys contact center solutions. Leveraging your deep understanding of Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements … industry best practices, and scalability. system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. and customize Genesys software components, modules, and features to meet specific business requirements and use cases. with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring seamless integration more »
Contact Centre Solution Architect 6 week contract role Fully remote £750 per day inside IR35 As a Genesys Subject Matter Expert (SME), you will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging your deep understanding of … Genesys technologies and best practices, you will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Responsibilities: Solution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and … scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Implementation and Configuration: Configure and customize Genesys software components, modules, and features to meet specific business requirements and use cases. Collaborate with internal IT teams, vendors, and partners to implement Genesys solutions, ensuring more »
contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). • Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. • Strong understanding of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and cloud-based contact center solutions. • Proficiency in more »
contact centre concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. Strong understanding of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and cloud-based contact centre solutions. Proficiency in more »
A leading Independent IT Infrastructure and Services Consultancy is looking for a Genesys Cloud Developer for a 3-month contract initially, fully remote working, Outside IR35. Role: We are looking for a talented Genesys Cloud Developer who will assist in day-to-day development and maintenance of our Genesys Cloud … CX solution. The role involves developing robust CI/CD pipelines, which leverages Genesys CX as Code (DevOps/Configuration Management Tool) that is underpinned by Terraform. Overview Working on an exciting new transformation to move our on-premises contact center platform (Avaya) to the Genesys Cloud CX. The transformation … project will involve re-architecting all our existing services along with enabling new capabilities that Genesys Cloud CX has to offer. GSD Systems deliver and support the contact centre technology that underpins Computacenter’s Global Service Desk (GSD). GSD Systems Team is divided into three sub teams, which consist more »
with other team members and external partners Desired Experience • Familiarity with Apache Tomcat and Apache HTTP Server • Familiarity with Cisco Splunk querying • Familiarity with Genesys configuration manager • Some understanding of Session Initiation Protocol (SIP more »
Expertise with NFRs and implementation of them Working experience of Salesforce Service Cloud as well as Salesforce more broadly Knowledge of Interaction Management tools ( Genesys , Amazon Connect or Twillio etc.) Understanding of middleware like Mulesoft, Boomi etc. Ideally designed solutions across SaaS applications, self-engineered applications and/or AWS more »
We are hiring for Contact Center Solution Architect(Genesys SME) Location: Fully Remote Should have work experience in contact center technology implementation, with a focus on Genesys solutions. Expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. Develop and deliver training sessions, workshops, and educational … materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies. Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning. Key Skills: Genesys/Cloud platform/contact center/Genesys products more »
of working in a technical or software support capacity would be ideal Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys) IT qualifications/degree educated would be an advantage but are not essential Analytical and naturally inquisitive with good questioning skills and good attention to … learned Automotive and/or insurance experience is beneficial but not essential Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys) IT qualifications/degree educated would be an advantage but are not essential Analytical and naturally inquisitive with good questioning skills and good attention to more »
of working in a technical or software support capacity would be ideal Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys) IT qualifications/degree educated would be an advantage but are not essential Analytical and naturally inquisitive with good questioning skills and good attention to more »
