Bristol Area, South West, United Kingdom Hybrid / WFH Options
Apogee Corporation**
to Apogee Corporations solution portfolio for printing, network, and services. Cases must be handled efficiently and with optimum customer service to both Apogee and HP Clients (with a strong focus on exceeding client expectations). As part of this role, you will be required to offer support on the following … products to a high level: PaperCut MF SafeQ Cloud HP branded products (To be determined) Duties: Using remote access software to assist our clients in diagnosing and resolving software solution related faults (PaperCut/YSOFT). Responding to enquiries relating to print, scan, fax and default settings, as well as … changes or agreed outages. Respond to P1 Outages within the allocated timescales (SLAs). Produce Major Incident (MI) reports following P1 incidents. Work with HP Support teams to provide technical support to clients. Take ownership of escalated calls and control them through to resolution. Escalate Software issues to manufacturers when more »
at site level by some of the worlds leading providers) hosts Sopra Banking Software owned and managed hardware. The server and storage hardware is HP Enterprise equipment, with networking devices being a combination of Cisco and HPE routers and switches. Job Description The successful candidate must have a in-depth more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Sopra Banking Software Ltd
at site level by some of the worlds leading providers) hosts Sopra Banking Software owned and managed hardware. The server and storage hardware is HP Enterprise equipment, with networking devices being a combination of Cisco and HPE routers and switches. The successful candidate must have a in-depth understanding of more »
management (ADFS, WAP) Working knowledge Private and Public Cloud platforms, Azure and AWS Virtualisation Technologies (VMware, Hyper-V,) SAN and Clustering technologies (Dell and HP SANs) Windows NLB and Clustering Resilient systems, both locally and geographically Microsoft System Centre (SCOM, SCCM, DPM, SCVMM) Backup Technologies (E.g Veeam, DPM, Commvault) Infrastructure more »
ideally 3 years experience in a similar role) Microsoft certifications desirable Good knowledge of IT technologies (some include but are not limited to, Microsoft, HP Enterprise, Datto and Veeam backup portfolio, Sophos, Carbon Black, WatchGuard) You should have a commercially focused approach when speaking to clients whilst maintaining the correct more »
Employment Type: Permanent
Salary: £45000 - £55000/annum £5,000 bonus, car allowance
at site level by some of the worlds leading providers) hosts Sopra Banking Software owned and managed hardware. The server and storage hardware is HP Enterprise equipment, with networking devices being a combination of Cisco and HPE routers and switches. The successful candidate must have a in-depth understanding of more »
