1 Permanent HP Jobs in Maidstone with Remote Work Options

to Apogee Corporations solution portfolio for printing, network, and services. Cases must be handled efficiently and with optimum customer service to both Apogee and HP Clients (with a strong focus on exceeding client expectations). As part of this role, you will be required to offer support on the following … products to a high level: PaperCut MF SafeQ Cloud HP branded products (To be determined) Duties: Using remote access software to assist our clients in diagnosing and resolving software solution related faults (PaperCut/YSOFT). Responding to enquiries relating to print, scan, fax and default settings, as well as … changes or agreed outages. Respond to P1 Outages within the allocated timescales (SLAs). Produce Major Incident (MI) reports following P1 incidents. Work with HP Support teams to provide technical support to clients. Take ownership of escalated calls and control them through to resolution. Escalate Software issues to manufacturers when more »