5 Permanent Head of Service Delivery Jobs

Hays are looking for a Head of Service Delivery where you will be responsible for the delivery of all Managed Services agreements with customers. The role requires an approach to maximising the value to our customers whilst delivering as cost effectively as possible. To … deliver this with high levels of customer satisfaction in a cost-effective manner requires a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning with the whole business' objectives. Hybrid - 3 days a week on site non negotiatable Permanent Manage service performance … engineering and administrative staff. Define supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. Manage customer agreements to optimise profitability. Work with the Finance Director to create processes for analysing the costs of service delivery more »

Head of IT Service Delivery Law Firm London - Hybrid We are recruiting on behalf of a global law firm requiring a new Head of IT Service Delivery based in London. The role will be accountable for all IT Service Delivery … global offices including excellent support to partners, delivering the firm's IT Training strategy and roadmaps for related technology. The role leads the regional Service Desk Managers and IT Training Manager, working closely with the Head of IT Systems and Regional Heads of IT to ensure … that services delivered meet user needs. To be a part of the Global IT Leadership Team, and to work in close partnership with peers and other stakeholders to deliver an optimal IT service to the firm within available budgets and resource capacity. To ensure that IT Service more »

Head of IT Service Delivery - London/Hybrid - Permanent The role leads and mentors the regional Service Desk Managers and the IT Training Manager, working closely with the Head of IT Systems and Regional Heads of IT in order to ensure that … services delivered meet user needs. Part of the Global IT Leadership Team, and to work in close partnership with peers and other stakeholders to deliver an optimal IT service to the firm within available budgets and resource capacity Ensure that IT Service Desk support and Training are … delivered to the highest possible standard across all region To ensure that the global Service Delivery team and the constituent team members continue to improve in order to meet evolving support requirements To own the ITSM processes, monitor their effectiveness, and proactively identify opportunities for improving both IT more »

Orchestrate Service Excellence as Head of Service Delivery Management (Oracle Expertise) - UK & Europe Do you have a passion for delivering exceptional service and building high-performing teams? Are you an Oracle maestro with a proven track record in Managed Services? If so, this could … be the perfect opportunity to lead the charge! A leading digital engineering and cloud transformation company is seeking an experienced and motivated Head of Service Delivery Management. In this pivotal role, you'll oversee the entire Managed Services lifecycle for their Oracle projects across the UKI … Europe region, ensuring clients consistently receive top-notch experiences. Lead the Way in Service Delivery Management : Oversee service delivery from transition to ongoing support, driving continuous improvement. Set the vision for regional delivery, optimize processes, and cultivate a collaborative, high-performing team. Develop and implement more »

Rapidly expanding network MSP is looking to hire a Head of Network Service Delivery to lead the delivery of network solutions across a range of verticals covering WAN, LAN, WLAN, Firewall, SDWAN, Wireless, AI type solutions. This is a commercially focussed role where … you will be responsible for liaising and managed the customer relationship for larger solution delivery. Duties will also include monitoring, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed. Work with the Account Managers, Sales Directors and Project teams to ensure impact … of client and internal projects is understood and factored into Service Delivery Lead a team of service delivery managers, leading high performing multiple teams to ensure operational delivery aligns with and achieves strategic vision. Providing feedback through mentoring and coaching on individual development more »