Hays are looking for a HeadofServiceDelivery where you will be responsible for the deliveryof all Managed Services agreements with customers. The role requires an approach to maximising the value to our customers whilst delivering as cost effectively as possible. To … deliver this with high levels of customer satisfaction in a cost-effective manner requires a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning with the whole business' objectives. Hybrid - 3 days a week on site non negotiatable Permanent Manage service performance … engineering and administrative staff. Define supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. Manage customer agreements to optimise profitability. Work with the Finance Director to create processes for analysing the costs ofservicedeliverymore »
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
As a HeadofServiceDelivery you will: Work closely with the Headof Managed service to ensure performance is at a highest standard. Be the senior point of communication with customers Develop and implement service management strategy plans in line … with business goals. Training and support for new starters and existing team members Build and maintain effective relationships with all department head ofs, external partners, and vendors to ensure effective Identify knowledge gaps and oversee deliveryof training. Support the business in the ongoing development of business strategy in line with current and emerging needs. Build a robust portfolio ofserviceDelivery Ensure the team gather customer satisfaction data and report on trends. Drive change within the operational and technical teams to ensure they're delivering to customer contract. Ensure operational services more »
Orchestrate Service Excellence as HeadofServiceDelivery Management (Oracle Expertise) - UK & Europe Do you have a passion for delivering exceptional service and building high-performing teams? Are you an Oracle maestro with a proven track record in Managed Services? If so, this could … be the perfect opportunity to lead the charge! A leading digital engineering and cloud transformation company is seeking an experienced and motivated HeadofServiceDelivery Management. In this pivotal role, you'll oversee the entire Managed Services lifecycle for their Oracle projects across the UKI … Europe region, ensuring clients consistently receive top-notch experiences. Lead the Way in ServiceDelivery Management : Oversee servicedelivery from transition to ongoing support, driving continuous improvement. Set the vision for regional delivery, optimize processes, and cultivate a collaborative, high-performing team. Develop and implement more »
Headof IT ServiceDelivery Law Firm London - Hybrid We are recruiting on behalf of a global law firm requiring a new Headof IT ServiceDelivery based in London. The role will be accountable for all IT ServiceDelivery … global offices including excellent support to partners, delivering the firm's IT Training strategy and roadmaps for related technology. The role leads the regional Service Desk Managers and IT Training Manager, working closely with the Headof IT Systems and Regional Heads of IT to ensure … that services delivered meet user needs. To be a part of the Global IT Leadership Team, and to work in close partnership with peers and other stakeholders to deliver an optimal IT service to the firm within available budgets and resource capacity. To ensure that IT Servicemore »
Headof IT ServiceDelivery - London/Hybrid - Permanent The role leads and mentors the regional Service Desk Managers and the IT Training Manager, working closely with the Headof IT Systems and Regional Heads of IT in order to ensure that … services delivered meet user needs. Part of the Global IT Leadership Team, and to work in close partnership with peers and other stakeholders to deliver an optimal IT service to the firm within available budgets and resource capacity Ensure that IT Service Desk support and Training are … delivered to the highest possible standard across all region To ensure that the global ServiceDelivery team and the constituent team members continue to improve in order to meet evolving support requirements To own the ITSM processes, monitor their effectiveness, and proactively identify opportunities for improving both IT more »