Head of Incident Management & Service Operations
West London, London, United Kingdom
Investigo
Head of Incident Management & Service Operations - Hybrid, London based A Head of Incident Management & Service Ops opportunity working for a FTSE 100 business who has begun one of the biggest technology transformation programmes in Europe. Working for this global organisation, you will … play a pivotal part in the digital transformation of the technology solutions and technology led services the business provides to their customers. Purpose of the role You will be responsible for leading and managing the processes, teams, and technologies that ensure the effective resolution of incidents, the … delivery of high-quality IT services, and the continuous improvement of operational processes. This will involve: Delivery of the Global Operations Centre and key ITIL operational processes (Event, Incident, Problem, Change and Release, Service Continuity), the IT Risk Framework and the coordination of service more »
Employment Type: Permanent
Salary: £110000 - £135000/annum Excellent bonus and benefits
Posted: