20 Permanent Help Desk Support Jobs in England

Junior/Trainee Help Desk First Line Technical Support Analyst/Service Desk Engineer IS THIS YOU? Do you have great customer service and communication skills? Do you have an interest in technology and want to develop a career in IT? If you can answer … Please ensure all gaps in your CV are accounted for. JOB OVERVIEW We have a fantastic new job opportunity for a Junior/Trainee Help Desk First Line Technical Support Analyst/Service Desk Engineer who has an interest in developing an IT career with … excellent customer service and communication skills. The Service Desk team works with Partner teams to deliver IT services for approximately 14,000 users across multiple locations throughout the UK. Once trained, working as the Junior/Trainee Help Desk First Line Technical Support Analyst/ more »

IT Help Desk Support. Our client, who is based near Macclesfield, Cheshire, is seeking experienced IT Help Desk Support. You will be anIT Help Desk Support professional with adept customer service skills to manage client expectations, handle tier 2 (remote support) calls, and efficiently resolve support cases, ensuring the continued effectiveness of client systems and enhancing our client's reputation. Key Responsibilities: Maintain exemplary customer service standards. Take proactive ownership of user problems and log all calls promptly. Efficiently coordinate with field engineers and various departments. Required … player with solid communication skills who is self-motivated, capable of meeting deadlines, and adept at troubleshooting issues. Interested? Please Click Apply Now!IT Help Desk Support Analyst. more »

IT Help Desk Support The role has a position of responsibility which requires someone who has the ability to effectively manage client expectations, take ownership of tier 2 (remote support) calls, and support cases/faults ensuring the effectiveness of client systems … excellent reputation. Job Role: In this role, you will be required to support clients, but key links must be maintained with the Help Desk Manager, Operations, Procurement, Admin and Sales department. Key Responsibilities: Whilst the exact responsibilities will vary, the main duties of the role can … principles. • To take ownership of user problems and be proactive when dealing with user issues. • To log all calls on our support desk software and manage the ticket system effectively. • Deal with administrative activities professionally and in a timely manner. • Liaise with field engineers, installation programs, maintenance more »

via phone, email, and remote support. Duties will include; * Resolving End User Issues * Setting up new computers * Creating new users * Resetting passwords * Tracking Issues * Desk-side Support * Documentation * Helpdesk Ticketing using Dell KACE System * Hardware Setup & Breakdown * Imaging Computers * Software Installation The CANDIDATE The successful candidate will … be an enthusiastic and likeable team player who takes pride in their work possessing; * IT Support desk/First Tier Support experience * Good IT qualifications * Background troubleshooting Windows 10/11 Desktop Operating systems * Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless … Colsterworth Corby Glen Langtoft Baston Uppingham Wittering Barnack King's Cliffe South Witham Alternative Titles: 1st Line, IT Technician, 2nd Line Support, Help Desk, IT Support Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are more »

Are you looking to build a career in a support Help Desk Team with a company that is going from strength to strength? Are you a resilient problem solver who thrives in high pressure situations? We want to hear from you! Air Partner are seeking a … 1st line support analyst to join our friendly Bracknell office. Reporting to the Service Desk Team Lead , you will provide customer support to improve and maintain the technology performance for all of Air Partner’s Helpdesk activities across the Group. Primarily working alongside other Helpdesk … and KPI’s. Use technical knowledge to interpret customer requirements, troubleshoot calls, provide advice, and fault resolution on first contact as per the Service Desk SLAs. Provide technical advice to customers and Team members communicating technical system matters to non-technical staff clearly to ensure understanding. Ensure the Service more »

HelpDesk Support ABOUT NATOORA Natoora started close to 20 years ago with a very simple, yet powerful goal to find incredible flavour in fresh produce. Today, our dedication to this mission has grown into an impactful network of over 500 independent growers spanning nine sourcing hubs across three … Europe’s fastest-growing companies, and proudly received a GQ Food & Drinks Sustainability Award. ABOUT THE JOB We are looking for a talented HelpDesk Support to join our industry-leading Tech team and help build a nimble, resilient model for a better future for food. Technology is … work with and implement new technologies in our systems. Our team is growing rapidly while maintaining a social and dynamic vibe. Responsibilities Providing support on-site or over the phone to troubleshooting issues that arise with computers, printers, tablets, other devices or in-house systems Organising and maintaining more »

The Role Responsible for the efficient operation, utilization, and support of information and communications technology. Will collaborate with local and corporate IT to devise an IT strategy for the UK and Germany offices to meet the needs of individual departments and overall business needs. Additionally, will have some … day-to-day support for all IT-related queries and issues and provide support where required. Use the Ivanti service desk and manager to track all service requests and assets. Manage the development, administration, and upgrades of all Microsoft and corporate-approved third-party software … Teams. Third-party Software Systems including Glovia G2 (or experience with another ERP system), Rubrik Backup, Citrix, Windows RDS, Ivanti management suite and Service desk, and DLP solutions. Hardware solutions including SAN, Servers, Desktops, and Laptops. Experience with VOIP and Microsoft Teams Phone Systems. The Package The salary offered more »

Helpdesk Support Technician – Mandarin Speaking As a skilled Mandarin speaker, this role will allow you to become more technical, helping to solve 1st line helpdesk tickets and having a more technical senior team around you to escalate issues up the chain. This one could be for you! We … impressive client base, many of which are based in China. They are looking to add another Support Engineer to their ranks to help them maintain service level agreements and a five star service for their end clients in Asia. Why them? role is hybrid working full time … line support team and Technical analysts and account managers who are not only highly skilled but also very personable and willing to help train and develop the wider teams. About them The company are a global agency who specialise in Music. Based in the Hertford area. They more »

Our client is a prestigious global investment management firm with operations in major financial centers and is seeking a proactive IT Help Desk support and systems administrator. This role encompasses hands-on IT support responsibilities, encompassing 1st – 2nd line support and systems … of multi-user computer systems, collaborating with network and system engineers, PC desktop technicians, project managers, end users, and IT leadership. Provide comprehensive support, including systems administration, maintenance, upgrades, reporting, and desktop-related projects, catering to 250+ employees across various global offices. Prioritize service requests efficiently, ensuring prompt … updates for managed devices. Manage video conferencing systems, phones, and collaboration tools effectively. Execute moves and desktop setups as required. Develop and maintain support documentation within a central knowledge base. Willingness to travel occasionally to remote office locations to provide support. Ideal Experience: Minimum 2-plus years in more »

or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line … Benefits · 25 days holiday · Your Birthday as a bonus annual leave day · Annual Staff Bonus · Pension scheme · 2 weeks of dedicated training days · Service Desk gamification rewards · Free onsite parking · Ride2work Scheme · Fully airconditioned offices · Onsite Games Room · Dress down Fridays · Unlimited free fruit and soft drinks. · Beans to … cup coffee machine · Company paid quarterly social events · New client introduction bonus · New staff introduction bonus · Regular anonymous pulse surveys to help us help you · PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this more »

Job Description Helpdesk and Desktop Support Analyst Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and … network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1 st/2 nd line support (capable of root cause analysis) -Remote … Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating more »

Helpdesk Support Analyst Full-time, Permanent, Harrogate Office Based Offering £25,000 - £28,000 Basic Salary plus Great Benefits Our client is a well-established, highly successful business operating across nine divisions with their Head Office based in North Yorkshire. They are currently recruiting for a Helpdesk Support Analyst to join their technical support team in a fast paced and proactive environment. Helpdesk Support Analyst - Key Accountabilities Provide 1 st/2 nd line IT support in response to user requests logged, escalating tickets to 2nd/3 rd line … printers, scanners, etc. Use, review and update procedures when necessary following best practice. Ensure all necessary administration tasks are kept up-to-date. Helpdesk Support Analyst - Skills and Experience Technical Skills Installing and troubleshooting MS Windows 10 and 11. Experience supporting MS Office Packages from 2016 2021 including more »

UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment Helpdesk Support Engineer Egham/Staines Salary up to £25,000 A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for a Helpdesk Support Engineer to … for assisting our internal staff by being the first point of contact for technical queries. You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects. You will … have excellent customer service, equipped with the passion, resources and commercial insight to help achieve them. In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment. Key Responsibilities Providing support for c450 end more »

Helpdesk Technical Support Technician | 1 st Line Our client is a market leader in the development, manufacture and supply of advanced POS Products and industrial weigh labelling equipment into the worlds food processing industries and major retailers.They are a solutions provider to the major retail industry for Point … technology and people. Full training on products will be provided. Essential Job Responsibilities Reporting to the Lead Technical Support Technician the Helpdesk Support Technician performs the major functions listed below.All training will be given, however a person with a good interest in technology and fundamental IT … system and closed accurately after completion of work. To confidently handle customer or engineer issues, ensuring that any escalations are communicated to the Service Desk Manager. Ensure all administration requirements of the service desk are carried out to company processes and standards. Technical Support Being the more »

The Role Responsible for the efficient operation, utilization, and support of information and communications technology. Will collaborate with local and corporate IT to devise an IT strategy for the UK and Germany offices to meet the needs of individual departments and overall business needs. Additionally, will have some … including day-to-day support for all IT related queries and issues and provide support where required. Use Ivanti service desk and manager to track all service requests and assets. Manage the development, administration, and upgrades of all Microsoft and corporate approved third-party software … Teams. Third-party Software Systems including Glovia G2 (or experience with another ERP system), Rubrik Backup, Citrix, Windows RDS, Ivanti management suite and Service desk, and DLP solutions. Hardware solutions including SAN, Servers, Desktops, and Laptops. Experience with VOIP and Microsoft Teams Phone Systems. The Package The salary offered more »

Helpdesk Engineer Remote - £25,000 - £35,000 Microsoft, Network, Support Applause IT are proud to be working with an organisation based in in the north of England looking build out their IT support function with a Helpdesk Engineer ready to take the next step in their … journey/career. The successful Helpdesk Engineer will have experience in the following: Demonstrated experience in IT helpdesk or application support roles (preferably 2 years or more). Proficiency in Windows server support. Strong interpersonal communication skills, both over the phone and in face-to-face interactions. Solid … finding out more then click APPLY NOW or send your CV to (url removed) Helpdesk Engineer Remote - £25,000 - £35,000 Microsoft, Network, Support more »

Are you ready to step into an exciting opportunity with a global SaaS organisation? My client is looking for a Dedicated IT Helpdesk Support Wto join their fast-paced growing organisation! Location - Fully Remote Salary - £27,000 - £32,000 Start Date - ASAP As part of the Customer Support … following up internally on the resolution of these issues, defects or enhancement requests. Primary activities include issue diagnosis, troubleshooting, and incident management. The Support Analyst will use strong problem-solving skills, combined with excellent communication and customer focus, to maintain high levels of customer satisfaction. The Role: Respond … Systems (MIS) and/or 1-2 years of experience in a similar position Minimum of 2 years experience working in a technical support environment Minimum of 2 years in a customer service environment Ability to take ownership of complex issues/assignments and follow through to completion more »

Helpdesk Support Assistant Facilities Management Location Hertfordshire, AL10 9AB Hours Monday - Friday, 8:00am 17:00pm, alternating with 9:00am - 18:00pm Combined Technical Solutions Ltd, are part of the Apleona Group. We are an equal opportunities employer who deliver facilities management services to a client base that … is fast paced, challenging and above all, friendly and we are looking for you to join us! Were currently looking to recruit a Helpdesk Support Assistant to provide helpdesk administration support to our South Division, including engineers, contract managers and clients. You will be the first … you will liaise with the client team on a regular basis to ensure proactive support of their requirements. As an Apleona Helpdesk Support Assistant Facilities Management, were looking for: Good communication skills and numerology skills Computer literate with knowledge of Word/Excel Experience in a more »

Role: Junior Support Helpdesk Agent Location: Canary Wharf, Office based Salary: £25-32K Are you seeking your next role and looking for the opportunity to get involved in a variety of tasks? If so, read on. You will be working for a small business which allows you … team. As I mentioned, variety is a key part of the role. You will be the voice of the company offering first-line support and have the ability to work on tickets simultaneously. Being able to assess the priority of the tickets is key, and ensuring that you … this is not a sales role. It is just another feather to your wings. You will be able to talk through the product and help onboard customers onto the platform. For more information, please get in touch. We welcome diverse applicants and are dedicated to treating all applicants with more »

lots of training but you should be IT computer literate with a good telephone manner. Working as part of the 1 st line Helpdesk support team, this is a key role supporting and working closely with customers and the Team. The main focus will be responding to customer more »