CCTV Tech Support & Help Desk
Rochdale, Greater Manchester, North West, United Kingdom
In Technology Group Limited
We are working with a respected leading electronic security company that have a vacancy for a Technical Support/helpdesk engineer. This opportunity will see you maintaining and monitoring the Companies REMSERV health checking system along with site networks and systems. You will be responsible for configuring systems … to be without their whole system, or individual work stations for more than the minimum time taken to repair or replace them, technical support is vital to the operational efficiency of the company. As a technical support engineer, you may also be known as a helpdesk … through the " ticketing system "of Customers/engineers queries. Analysing call logs so that common trends and underlying issues can be identified. Updating self help documents so customers/employees can try to fix problems themselves. Working with field engineers to visit customers/employees if the problem is more »
Employment Type: Permanent
Salary: £30,000
Posted: