Tech Savvy & Customer Focused? We're looking for a passionate 1st Line HelpdeskSupport Specialist adept at stakeholder management to join a growing IT services company leading the way in the Managed Service Provider field! In this fast-paced role, you'll be the first point of contact more »
Macclesfield, Cheshire, North West, United Kingdom
Adria Solutions
IT HelpDesk Support. Our client, who is based near Macclesfield, Cheshire, is seeking experienced IT HelpDesk Support. You will be anIT HelpDeskSupport professional with adept customer service skills to manage client expectations, handle tier 2 (remote support) calls, and efficiently resolve support cases, ensuring the continued effectiveness of client systems and enhancing our client's reputation. Key Responsibilities: Maintain exemplary customer service standards. Take proactive ownership of user problems and log all calls promptly. Efficiently coordinate with field engineers and various departments. Required … player with solid communication skills who is self-motivated, capable of meeting deadlines, and adept at troubleshooting issues. Interested? Please Click Apply Now!IT HelpDeskSupport Analyst. more »
IT HelpDeskSupport The role has a position of responsibility which requires someone who has the ability to effectively manage client expectations, take ownership of tier 2 (remote support) calls, and support cases/faults ensuring the effectiveness of client systems … excellent reputation. Job Role: In this role, you will be required to support clients, but key links must be maintained with the HelpDesk Manager, Operations, Procurement, Admin and Sales department. Key Responsibilities: Whilst the exact responsibilities will vary, the main duties of the role can … principles. • To take ownership of user problems and be proactive when dealing with user issues. • To log all calls on our supportdesk software and manage the ticket system effectively. • Deal with administrative activities professionally and in a timely manner. • Liaise with field engineers, installation programs, maintenance more »
Junior/Trainee HelpDesk First Line Technical Support Analyst/Service Desk Engineer IS THIS YOU? Do you have great customer service and communication skills? Do you have an interest in technology and want to develop a career in IT? If you can answer … Please ensure all gaps in your CV are accounted for. JOB OVERVIEW We have a fantastic new job opportunity for a Junior/Trainee HelpDesk First Line Technical Support Analyst/Service Desk Engineer who has an interest in developing an IT career with … excellent customer service and communication skills. The Service Desk team works with Partner teams to deliver IT services for approximately 14,000 users across multiple locations throughout the UK. Once trained, working as the Junior/Trainee HelpDesk First Line Technical Support Analyst/ more »