32 Help Desk Support Jobs

results for our stakeholders. The designated team oversees the management of data crucial for research and trading purposes. As a Level 1 Technical Support member, you'll play a pivotal role as the initial point of contact for internal users encountering technical issues or specific requests concerning our … data requirements and technical hurdles Requirements: Methodical and well-organized approach Exceptional written and verbal communication skills in English Previous experience in technical support is advantageous Familiarity with ticket management systems such as JIRA Team-oriented mindset with the ability to thrive in a diverse team environment Interest more »

The Level 3 Helpdesk Technician is a senior technical support specialist responsible for providing advanced troubleshooting, problem resolution, and escalation support for complex IT issues. This position requires in-depth technical expertise, strong analytical skills, and the ability to lead and mentor junior members of the … helpdesk team. Key Responsibilities: Advanced Technical Support: Serve as the highest level of escalation for technical issues unresolved by Level 1 and Level 2 helpdesk technicians. Conduct in-depth analysis and diagnosis of complex IT problems related to systems, networks, applications, and infrastructure. Develop and implement effective solutions … and manage escalated tickets, ensuring timely resolution and effective communication with stakeholders. Act as a liaison between the helpdesk team and other IT support groups (internal or external), including system administrators, network engineers, and software developers. Provide guidance, technical expertise, and mentorship to Level 1 and Level more »