4 Permanent Help Desk Support Analyst Jobs in the UK

Helpdesk Support Analyst Full-time, Permanent, Harrogate Office Based Offering £25,000 - £28,000 Basic Salary plus Great Benefits Our client is a well-established, highly successful business operating across nine divisions with their Head Office based in North Yorkshire. They are currently recruiting for a … Helpdesk Support Analyst to join their technical support team in a fast paced and proactive environment. Helpdesk Support Analyst - Key Accountabilities Provide 1 st/2 nd line IT support in response to user requests logged, escalating tickets … printers, scanners, etc. Use, review and update procedures when necessary following best practice. Ensure all necessary administration tasks are kept up-to-date. Helpdesk Support Analyst - Skills and Experience Technical Skills Installing and troubleshooting MS Windows 10 and 11. Experience supporting MS Office Packages from more »

Job Description Helpdesk and Desktop Support Analyst Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support … network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1 st/2 nd line support (capable of root cause analysis) -Remote … Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating more »

Are you looking to build a career in a support Help Desk Team with a company that is going from strength to strength? Are you a resilient problem solver who thrives in high pressure situations? We want to hear from you! Air Partner are seeking a … 1st line support analyst to join our friendly Bracknell office. Reporting to the Service Desk Team Lead , you will provide customer support to improve and maintain the technology performance for all of Air Partner’s Helpdesk activities across the Group. Primarily working alongside … and KPI’s. Use technical knowledge to interpret customer requirements, troubleshoot calls, provide advice, and fault resolution on first contact as per the Service Desk SLAs. Provide technical advice to customers and Team members communicating technical system matters to non-technical staff clearly to ensure understanding. Ensure the Service more »

Helpdesk Support Analyst needed for this Brentwood based FinTech. This role is ideal for someone who thrives in a supportive and fast-paced environment and is committed to providing exceptional customer service. Key Responsibilities: Provide first-level contact and problem resolution for all users with software … application problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. Escalate unresolved calls to appropriate support team member. Document incident resolutions and maintain logs of the issues handled or escalated. Work … support contacts to resolve technical issues within the desktop environment. Recommend procedures and standards to improve the efficiency and effectiveness of the help desk. The right person will have a good mix of: A minimum of 2 years' experience in a helpdesk or technical support more »