Are you looking to build a career in a supportHelpDesk Team with a company that is going from strength to strength? Are you a resilient problem solver who thrives in high pressure situations? We want to hear from you! Air Partner are seeking a … 1st line supportanalyst to join our friendly Bracknell office. Reporting to the Service Desk Team Lead , you will provide customer support to improve and maintain the technology performance for all of Air Partner’s Helpdesk activities across the Group. Primarily working alongside … and KPI’s. Use technical knowledge to interpret customer requirements, troubleshoot calls, provide advice, and fault resolution on first contact as per the Service Desk SLAs. Provide technical advice to customers and Team members communicating technical system matters to non-technical staff clearly to ensure understanding. Ensure the Service more »
Harrogate, North Yorkshire, Yorkshire, United Kingdom
Technical Prospects Ltd
HelpdeskSupportAnalyst Full-time, Permanent, Harrogate Office Based Offering £25,000 - £28,000 Basic Salary plus Great Benefits Our client is a well-established, highly successful business operating across nine divisions with their Head Office based in North Yorkshire. They are currently recruiting for a … HelpdeskSupportAnalyst to join their technical support team in a fast paced and proactive environment. HelpdeskSupportAnalyst - Key Accountabilities Provide 1 st/2 nd line IT support in response to user requests logged, escalating tickets … printers, scanners, etc. Use, review and update procedures when necessary following best practice. Ensure all necessary administration tasks are kept up-to-date. HelpdeskSupportAnalyst - Skills and Experience Technical Skills Installing and troubleshooting MS Windows 10 and 11. Experience supporting MS Office Packages from more »
Job Description Helpdesk and Desktop SupportAnalyst Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and Desktop SupportAnalyst with 4 to 5 years proven experience. Responsible for the full range of user support … network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1 st/2 nd line support (capable of root cause analysis) -Remote … Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating more »
SupportAnalyst, HelpdeskSupport, 2 month contract, COR5681 A leading company based in Oxford, requires a SupportAnalyst to work on an IT Helpdesk, providing 1st line support to users and using a support ticketing system. … The SupportAnalyst will be required to work on site 5 days a week Outside of IR35. The Role The SupportAnalyst will work be taking user requests and updating a ticketing system, providing simple problem resolution to simple IT issues. What … s required from the SupportAnalyst? Previous experience in an IT Support role An understanding of helpdesk ticketing systems What Next? If you think the SupportAnalyst role could be right for you and you'd like to learn more more »