6 IT Services Manager Jobs in the North West

IT Service Manager - Field Based/hybrid Key skills - Service Manager, Account Manager, ITIL A brand-new role for an IT Service Manager/Account Manager. We are currently seeking a dynamic and customer-oriented IT Service Manager or an IT Account Manager to join a Manchester HQ based multi-site organisation. This role is field based, requiring travel throughout the UK. The ideal candidate will possess excellent people skills, stakeholder management capabilities, and the ability to coordinate … and ensure adherence to service standards. Adequate reporting and service standards are met. Drive continual service improvement across various areas. Constant review of IT costs in the business, understanding if there's opportunity to reduce or deliver increase value of service. Promote IT operations, embedding yourself more »

an IT Live Service Manager, you will be leading agile cross-functional teams for the seamless support of critical digital services, overseeing the end-to-end support and improvement of cloud-native offerings, prioritising client experience and meeting SLAs. You will act as a focal … stakeholders to provide the required hands-on leadership for their service delivery offering. Skills and Experience: senior leadership or management experience overseeing business-critical services, systems, and/or infrastructure, ensuring compliance with SLAs, KPIs, and contractual obligations in supporting integrated digital services involving multiple organizations and systems …/or operating in a highly-regulated environment is preferred of working with multi-disciplined teams comprising software developers, testers, Infrastructure Engineers, and IT operations staff in a DevOps environment verbal and written communication skills, capable of simplifying complex concepts for stakeholders across all seniority levels, up to more »

an IT Live Service Manager, you will be leading agile cross-functional teams for the seamless support of critical digital services, overseeing the end-to-end support and improvement of cloud-native offerings, prioritising client experience and meeting SLAs. You will act as a focal … to provide the required hands-on leadership for their service delivery offering. Skills and Experience: Demonstrated senior leadership or management experience overseeing business-critical services, systems, and/or infrastructure, ensuring compliance with SLAs, KPIs, and contractual obligations Experience in supporting integrated digital services involving multiple organizations and … or operating in a highly-regulated environment is preferred Experience of working with multi-disciplined teams comprising software developers, testers, Infrastructure Engineers, and IT operations staff in a DevOps environment Effective verbal and written communication skills, capable of simplifying complex concepts for stakeholders across all seniority levels, up more »

IT Service Desk Manager 🚀 - 💰 Salary - £50,000 per annum plus Bonus 🚗 Location – Liverpool (Hybrid working) - EA First are currently working with a global FTSE 100 client who are looking for their next service desk leader following a retirement within the team. This vacancy has opened up … a great opportunity for a current Service Desk Manager to expand their management skillset within a multi-billion pound, globally recognised manufacturing setting. - ✍ About the Role ✍ We are on the lookout for an experienced, people-first manager to take the lead on an exciting service desk … reports. - This role is sitting in a truly well-knit team that support each other in a mature and modern way; rejecting traditional manager/team member dynamics in a genuinely honest, feedback-driven environment. - 🌟 Key Responsibilities 🌟 Lead day-to-day activities for Incident Management, Request Management and more »

through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating our IT support operations. You will be … of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service delivery, and heighten user satisfaction across the organisation. Moreover, your … and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous improvement mindset. Reporting to the Group IT Director, your insights and feedback will shape our IT strategy, ensuring our IT Service Delivery function aligns seamlessly with our more »

Brook Street are looking for an IT Service Manager to work for the renowned DWP. If you have experience in the below, we have the opportunity for you! As an IT Service Manager you are responsible for ensuring a high quality service … is achieved for the end to end technology solution, support services and user experience of the Fraud & Error systems. This is a highly visible role with the successful candidate required to undertake key activities associated with Service Management. Working as part of a team, you may undertake Service Management … Error Live Support team, using recognised Service Management processes, procedures and policies to resolve incidents, problems & issues and escalating where appropriate to relevant IT service functions - Providing high quality support for all end users, understanding and trying to resolve user issues and queries, managing end user communication and more »