2 IT Support Jobs in Basildon

As the IT Support Managerat Athena Care Homes, you will be the initial in-house line of contact for IT support enquiries, working to resolve or escalate their technical issues in a prompt and professional manner. About Athena Care Homes: Athena Care Homes is an award … supporting our team to make moments for our residents and their loved ones, or whether thats learning and growing together. About the role: The IT Support Manager will provide on-site, remote & telephone support, training and guidance for all users of the Athena Care Home network, systems … end user devices and software applications. They will be in charge of all future projects to develop our in-house IT systems, policies and processes. The post holder will need a full UK driving license and access to their own vehicle. *We are unable to provide certificates of sponsorship more »

work ethic, then please read on. Role Reporting directly to the Service Desk Team Leader this position encompasses the delivery of 1st line remote support and triage services for all contracted and non-contracted clients. This position requires clear communication, co-ordination and time management to ensure clients expectations … control whilst under pressure and make firm decisions based on common sense and judgement in difficult situations is paramount. Delivery of 1st line remote support services to contracted and non-contracted customers Triaging incidents and service requests that are logged by all customers, either by phone, email, live chat … reloading of machines operating systems, and hardware diagnostics Training ICT (Information Communications Technician) Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT apprenticeship team to increase your skills Your training will include gaining a Level 3 IT qualification Career progression more »